The Customer Success team is dedicated to building irreplaceable relationships with customers. The Enterprise Account Manager is responsible for the success of customers in our enterprise market segment, which comprises Flatiron’s largest and most complex provider customers. The Enterprise Account Manager will manage a range of strategic projects and milestones, and report on account performance and using market perspective to inform product recommendations. This is a highly cross-functional role with customers as well as other internal teams, including Customer Support, Product Marketing, Communications, Product, Sales and Implementation. Ultimately, the Enterprise Account Manager is responsible for advocating for customers and working to ensure customer retention and satisfaction.

Candidates for Enterprise Account Manager will excel in data-driven problem solving, written and verbal communication, relationship-building and project management. The role requires a sharp analytical mind, client management and organizational skills, resourcefulness, and a passion for addressing the most complex medical and technological challenge of our time.

Responsibilities:

• Develop irreplaceable relationships with customers; retain and exceed customer expectations
• Ability to engage stakeholders at Flatiron’s largest and most complex provider customers
• Understand how customers interact with Flatiron products and identify their needs, challenges and ideas
• Become a product and domain expert, and use that knowledge to make customers successful in their business
• Advocate for customer needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers
• Design, implement and document innovative strategies to drive customer engagement
• Deliver value-driven solutions; ensure that customers begin every interaction with Flatiron with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
• Review customer utilization data and identify opportunities to drive product engagement

Requirements:

• Bachelors degree
• 6+ years experience in consulting, account management or project management, preferably in healthcare
• Ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
• Able to work with and influence a diverse set of stakeholders
• Ability to effectively identify what’s important and effectively prioritize competing projects
• Excellent time management, written and verbal communication skills
• Passionate about our mission to improve healthcare through technology