Account Manager

Posted 11 Days Ago
New York, NY
Hybrid
110K-125K Annually
5-7 Years Experience
Big Data • eCommerce • Fintech • Machine Learning • Payments • Software
Riskified empowers businesses to realize the full potential of ecommerce by making it safe, accessible, & frictionless.
The Role
As an Enterprise Account Manager at Riskified, you will be the primary point of contact for merchants, managing and prioritizing their needs to ensure they are happy and profitable. You will work with enterprise-level clients, analyze KPIs, identify upsell opportunities, and collaborate with various teams within the company. The base salary for this position is $110,000 - $125,000 with additional incentive-based compensation and benefits.
Summary Generated by Built In

About Us

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Wayfair, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day. 

About the Role

At Riskified, we succeed when our merchants succeed. As such, you'll be the merchant’s representative within Riskified, helping them to maximize the value they receive from our service. You will be expected to manage and prioritize their needs to ensure that they're happy and profitable. As an Account Manager, you'll manage a book of business of about 5-15 clients with an ACV of $6m-$15m+. These clients will include Fortune 500 companies, big-box retailers, travel merchants, and much more. You'll collaborate daily with various teams within Riskified, including Product, Analytics, Data Science and Development. 

What You'll Be Doing

  • Be the primary point of contact for our merchants
  • Build, monitor and communicate KPIs to our clients
  • Conduct in-depth analysis of the most productive ways our customers can utilize Riskified’s solution, including identifying upsell opportunities
  • Provide strategic analysis and critical thinking as we plan long-term expansion
  • Work with all other teams within the company to optimize customer experience across our portfolio
  • Assist new customers as they join Riskified’s platform and begin using our services

Qualifications

  • 5-7+ years of relevant experience
  • Experience managing enterprise-level customers 
  • Experience working with complex technical products
  • Strong analytical and mathematical skills 
  • Superb writing and communication skills
  • Great interpersonal skills and a team player
  • Resourceful and independent problem-solver
  • Experience working with large companies or account sizes
  • eCommerce/FinTech background (preferred)

This is an incentive-based role and a significant portion of compensation is based on performance against objectives. The base salary range for this position is $110,000 - $120,000. This range is applicable to candidates who will perform the job either wholly, or in part, within New York City. Actual salary will be based on qualifications, competencies, and location. If you feel this range is not attractive, we encourage you to let us know through the application process. 

Base salary is just one part of the pay package at Riskified. All full-time regular employees receive a bonus target and are eligible to receive stock-based awards. Also, our value proposition goes way beyond compensation: our perks and benefits package, culture, community, and learning and development programs are just some of the elements we provide to bring value to our employees. We invite you to apply at www.riskified.com to learn more about what we have to offer. 

Life at Riskified

We are a fast-growing and dynamic tech company with 750+ team members globally. We value collaboration and innovative thinking. We’re looking for bright, driven, and passionate people to grow with us. 

Some of our NYC Benefits & Perks:

  • Our NYC team is currently working in a hybrid of remote and in-office for all our team members
  • Fully-covered medical, dental, and vision insurance from your first day
  • Equity for all employees, 401(k) + matching, commuter benefits
  • Catered lunch, fully-stocked kitchen, team events, happy hours, birthday celebrations
  • Yoga, pilates, soccer league, wellness classes 
  • Wide-ranging opportunities to volunteer and make an impact in local communities 
  • Commitment to your professional development with global onboarding, sales bootcamp, skills-based courses, full access to Udemy, lunch & learns 
  • Awesome Riskified gifts and swag! 

In the News

Reuters: General Atlantic-backed Riskified valued at $4.3 bln in NYSE debut

Fortune Magazine: Riskified named Best Workplaces in New York for 2022

The Muse: Q&A with Sales Enablement Manager Benedikt Parstorfer

Globes: Riskified is among Israel’s fastest growing companies 

TechCrunch: Riskified Prevents Fraud on Your Favorite E-commerce Site

CTech: Riskified’s VP HR on Post-COVID Flexible Work Routines

Riskified is deeply committed to the principle of equal opportunity for all individuals. We do not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by law.

What the Team is Saying

Marina Moraes
Anna
Guthrie
Revathi
Lily
Alderik
The Company
New York, NY
700 Employees
Hybrid Workplace
Year Founded: 2013

What We Do

Riskified empowers businesses to unleash ecommerce growth by taking risk off the table. Many of the world’s biggest brands and publicly traded companies selling online rely on Riskified for guaranteed protection against chargebacks, to fight fraud and policy abuse at scale, and to improve customer retention. Developed and managed by the largest team of ecommerce risk analysts, data scientists and researchers, Riskified’s AI-powered fraud and risk intelligence platform analyzes the individual behind each interaction to provide real-time decisions and robust identity-based insights. Riskified is proud to work with incredible companies in virtually all industries including Wayfair, Acer, Gucci, Lorna Jane, GoPro, and many more.

We thrive in a collaborative work setting, alongside great people, to build and enhance products that matter. Abundant opportunities to create and contribute provide us with a sense of purpose that extends beyond ourselves, leaving a lasting impact. These sentiments capture why we choose Riskified every day.

Why Work With Us

Riskified empowers businesses to realize the full potential of eCommerce by making it safe, accessible, and frictionless. Our members are proud to work on products that provide innovative solutions to real-world problems. It’s an exciting and collaborative environment, and the company invests just as much in its employees as it does in its clients.

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Riskified Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Our hybrid policy allows employees to work both at home and in our office to provide flexibility and enhance collaboration amongst teams. Our NYC team works in a hybrid work model of 3 days in office and 2 days remote.

Typical time on-site: 3 days a week
New York, NY

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