Billing & Collections Manager

| Greater NYC Area

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen, to advance cancer care and accelerate research.

The Finance team is responsible for preparing accurate financial statements in accordance with US GAAP and working with cross functional teams to manage financial risks and make our goals achievable. We work in a fast-paced environment with significant volume of customer transactions. In order to scale with the growth of the company, we are constantly building new processes and improving existing ones. As a member of this team, the Billings & Collections Manager will be working closely with the Revenue Team and will be responsible for maintaining all billing and collections related activities for our SaaS line of business.

Responsibilities

  • Monitor invoice generation in NetSuite ERP based on pre-defined billing events.
  • Perform review of billing terms, opportunity setup in Salesforce and billing setup in NetSuite for all new contracts, as needed
  • Review adjustments, credit memos and write-offs
  • Respond and resolve all customer and internal stakeholder related AR inquires in a timely fashion
  • Partner with the customer success team to resolve customer disputes, provide assistance with information requests and develop streamlined processes
  • Oversee collection duties (calls, emails, payment application and coordination with customers and internal teams) to maintain low days sales outstanding (DSO) metrics
  • Lead and develop projects/ initiatives that focus on strengthening our internal control environment as well as creating more efficient ways to process transactions
  • Develop and advance billing & collections policies
  • Contribute as a key stakeholder in enhancing the quote to cash process while collaborating with cross-functional teams

About you

  • 5+ years of performing billings and collections in a fast paced environment
  • Strong organizational skills, attention to detail and time management skills
  • Ability to thrive in an unstructured environment, with a desire to improve existing processes and help the team build new processes
  • Self-starter with the ability to work independently and with a team to meet deadlines
  • Ability to think on your feet and change or adapt to an ambiguous situation
  • Goal-oriented, mature, logical, strategic, polished, nuanced, and a quick-learner
  • Passionate about healthcare and the fight against cancer

Bonus Points

  • Experience working at a SaaS or start up environment
  • Experience with Netsuite ERP and Salesforce.com


Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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