The Job

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent, all companies are at risk. That’s why so many companies choose OwnBackup, the #1 cloud data protection platform on the Salesforce AppExchange and global leader in SaaS data protection. With nearly 4,000 customers, we are ranked on the Forbes Cloud 100 as one of the world's top private cloud companies and have raised nearly $500 million in funding from AIkeon Capital, B Capital Group, BlackRock Private Equity Partners, Insight Partners and others.

The Billing & Collections Specialist role is a full-time position that focuses on improving the company’s invoicing and cash collections cycle by establishing a healthy relationship with Ownbackup’s customers to effectively secure payments within the agreed payment terms. The Billing & Collections Specialist is a key position for our team and will bring fresh ideas and effective tools to help scale efficiently and maximize our potential. The role will focus on expediting our billing process in addition to assisting our collection efforts.  

Your Day-to-Day Role

• Process customer invoices efficiently on a daily basis
• Foster communication with internal resources to resolve billing issues
• Reach out to customers for Purchase Order related issues
• Improve cash collections by communicating directly with clients to secure payments on a timely basis
• Follow up frequently by email and phone on past due balances and resolve customer billing disputes in a timely manner
• Manage collections regularly, focusing on minimizing bad debt and lowering DSO
• Record cash received from customers on a daily basis
• Submit Channel Order Applications (COAs) to Salesforce
• Ensure compliance with internal company policies and procedures
• Work closely with the finance team to report Overdue accounts that are eligible for commissions clawback
• Ad hoc accounting projects as needed

Your Work Experience

• Associates or Bachelors degree is a plus.
• Must have the capability to follow up on client accounts with minimal supervision.
• Must be a motivated self-starter with the ability to work well under pressure and with a high degree of accuracy.
• Ability to meet strict deadlines and interact well with co-workers.
• Excellent interpersonal, communication and analytical skills.
• Superior attention to detail.
• Must be highly proficient in Word and Excel.
• At least two years of relevant accounting experience
• Excellent interpersonal, verbal, and written communication skills
• Knowledge of NetSuite and Salesforce a plus

Important Details

This is a full-time position. The ideal candidate will work out of our New Jersey office to maximize collaboration and interaction with the business. 

OwnBackup is dedicated to creating an environment where employees thrive. It’s why we provide every employee with unlimited PTO, generous medical benefits, and a 401(k) savings plan. We also offer catered lunches in the office five days a week, a full fitness center, and free shuttle bus service to and from New York City.

New employees also have the opportunity to attend our award-winning new hire bootcamp, which customizes the onboarding experience by role, provides new employees with invaluable hands-on training within their first few weeks at the company, and gives employees the chance to meet their new colleagues in-person.

Creating an environment where employees thrive also means making sure every employee feels accepted. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team, one culture, and one family that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status.

A Bit About Us

Have a look at our website and read through the AppExchange reviews to get to know OwnBackup a little better. Founded in 2015, OwnBackup is backed by top-tier venture capital firms and has experienced 100% year-over-year growth, establishing early market dominance in a Salesforce ecosystem that includes over 150,000 customers. And while we’ve experienced tremendous growth providing backup and recovery solutions for Salesforce customers, we are now offering our world-class data protection solution across other clouds, like Microsoft Dynamics 365. At OwnBackup, our vision is to empower customers to own and protect their data on any cloud platform.