WHO WE ARE:

Resy is the American Express global dining platform. Our mission is to power the world’s best
restaurants, using technology to imagine the future of hospitality. We serve 5,000 restaurants
globally.
Our customers discover the amazing world of restaurants thanks to our content-rich website and
innovative mobile app. Our diners are insiders, and we love having them at the table.
We’re hiring, too. Interested in joining our team of restaurant-obsessed explorers? Right this
way.

ABOUT THE ROLE:

Our business is growing rapidly, and we are looking for a Restaurant and Billing Support
Coordinator to join our team. Working within Resy’s Finance Org, the Restaurant Billing Support
Coordinator’s primary responsibility will be to provide outstanding front-line service and support
to our Resy restaurant partners as it relates to billing or other finance related inquiries. 
 

WHAT YOU'LL DO:

Restaurant and Billing Support:
● Answering restaurant inquiries via email, text, phone & live chat
● Troubleshooting any issues relating to billing for Resy
● Create new products, updating accounts (credits, debit memos, write-offs), apply
payments, upgrade/downgrade/cancel accounts.
● Support the collection activities through special billing requirements and billing
reconciliation issues as well as supplying customer documentation
● Support monthly billing processes between multiple external and internal Amex teams by
auditing billing data and providing data management
● Collaborate with our Sales Organization on the structure of deals and their execution
● Providing basic support to our restaurant partners on non-billing matters and escalating
any critical issues to our Account Management team
● Working on other duties and projects as assigned
● Pull daily reports for disbursements. Log any disbursements that go directly into Resy’s
account and disburse during weekly cycle.
● Report and Resolve Payment Issues
WHO YOU ARE:

● Interest in working in a fast-paced hospitality-tech environment
● Exceptional organizational skills, a keen eye for detail, a strong technological aptitude,
and the ability to stay calm under pressure
● Ability to solve-problems and to have a customer-centric view
● Mastery of Microsoft Office and MacOS
● Ability/flexibility to work global restaurant hours, including nights and weekends

BIG PLUS IF YOU HAVE:
● Experience with Zuora
● Passion for restaurants and the hospitality industry
● Experience working at top-tier restaurants
● Working knowledge of reservation-management systems and restaurant operations
● Experience supporting technology for a SaaS business

LOCATION:

Charleston, South Carolina or New York City

Resy is committed to Equal Employment Opportunity through attracting and retaining a diverse
team of employees and creating an inclusive environment for all. We do not discriminate on the
basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,
veteran status, or disability status.