What we’re looking for:

We’re looking for someone to join our rapidly growing team. Do you obsess over the client experience? Do you excel in cross-team collaboration? Are you someone who can solve problems and be methodical? If so, we’d like to have the opportunity to speak with you!

This role will require someone who assists our clients with all billing related questions via our support system. You will proactively work with clients to resolve billing issues including: past-due balances, subscription inquiries, billing discrepancies, and renewals.

Additionally, you will ensure all subscription modifications are updated accurately in our billing software and submit evidence for any disputed charges. You will also manage our collections outreach and assist the team in audits, ensuring that data is correct across multiple systems.

What you’ll do:

• Monitor and maintain client inquiries within our system
• Perform contract audits and verify accuracy
• Perform weekly collections outreach
• Submit evidence for disputed charges
• Assist with addendums and manage all subscription modifications
• Perform regular data integrity checks between our CRM and billing software
• Be part of any special projects within a growing team!

You Crush:

• Being the most organized and detail-oriented person on the team
• Ability to read, interpret, and verify data from multiple formats
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Experience with google sheets and/or excel
• Productivity & Autonomy
• Align with Luxury Presence values

Good to have:

• Knowledge of Salesforce, Stripe, or any billing software
• Foundational billing know-how
• Accounts Receivable experience

Who we are: Luxury Presence is the real estate industry's most powerful marketing platform, providing award winning websites and cutting edge tech to the world’s top agents.

Founded in 2016 by Stanford Business School alumni Malte Kramer, Luxury Presence currently serves over 8000 clients in the U.S. and Canada with its SaaS model — including over 20 of the top 100 WSJ real estate agents and teams. In addition, Luxury Presence is the official website partner to some of the industry's most powerful brokerages.

The Los Angeles-based SaaS company raised $25.9 million for its Series B round. Bessemer Venture Partners led the round alongside fellow existing investors Toba Capital and Switch Ventures. Former Dallas Mavericks basketball player Dirk Nowitzki also participated in the round, along with other angel investors. 

Its solutions include stunning website design, an engaging home search tool, an agent-to-agent listing referral network, powerful content & SEO strategies, expert-lead social media management, and digital advertising for lead generation. In 2020, Luxury Presence was recognized as a Best Place to Work by BuiltinLA and by Inc. as the 322nd fastest growing private company in America and then again in 2021 — LP ranked 598th. 

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.