About Betterment:

Betterment is the largest independent online financial advisor with more than $22 billion in assets under management. The service is designed to help increase customers’ long-term returns and lower taxes for retirement planning, building wealth, and other financial goals. Betterment takes advanced investment strategies and uses technology to deliver them to more than 500,000 customers across its three business lines: direct-to-consumer, Betterment for Advisors, and Betterment for Business. Learn more.

About the Role:

Are you a process-driven problem solver who loves checking items off your to-do list? Do you thrive on turning inefficiencies into seamless processes? Do you have a knack for foreseeing when a situation could be risky and quickly resolving it in an appropriate manner? 

The Broker-Dealer Operations team is at the very center of Betterment and works alongside both customer-facing support and back-end Engineering teams. As a Broker-Dealer Operations Associate, you are excited to support our operations team and play a crucial role in keeping our business growing and running smoothly. You are extremely detail-oriented with a passion for organization. Accountable and proactive by nature, you are adept at thinking on your feet to solve problems in a creative and holistic manner. You will be joining a group of individuals that care deeply about the product, doing the right thing, and motivating others to always keep the common goal in mind. For us, that goal is to ensure that Betterment’s operations are functioning smoothly while keeping a keen eye for efficiency and iteration.

We are hiring in all states except CO.

A Day in the Life:

• Drive daily customer-focused operations, including reviewing and processing account transactions, managing customer onboarding, monitoring risk across the business, and fielding third-party requests
• Suggest improvements to operational processes and ways to make servicing customer requests more efficient and scalable
• Troubleshoot operational problems, investigate why they happened, and collaborate with the engineering team to employ fixes 
• Interact with customers on an as-needed basis to resolve operational inquiries 
• Collaborate with the Customer Experience team on operational topics to provide a unified customer experience

What We're Looking For:

• Prior experience at a bank/financial institution in back-office operations, finance, investing, or business administration
• Demonstrated proficiency with Excel/Google Sheets 
• Detail-oriented mindset and excellent organizational skills
• Ability to adapt, learn, and problem solve on the fly with limited guidance
• A proactive approach in assessing unclear situations with limited information
• Effective communication skills with the ability to interact with customers empathetically

What Being at Betterment Means for You:

Joining Betterment means belonging to a community of folks passionate about change, being on a team that cares for your well-being, and continuing on a journey of non-stop growth and evolution. 

You’ll join a Community that Cares: 

• Betterment is a place to bring your best self. We welcome families (and pets) for all our activities such as lunches, company retreats, and celebrations. 
• Make meaningful connections with your peers through interest groups, sports clubs, social events, meetups, and regular knowledge sharing, all occurring in a remote friendly way.
• Join one or more of our 8 Employee Resource Strategy Groups as a member or an ally, and help us shape Betterment’s culture and product for years to come.

You’ll stay Happy and Healthy:

• We will ensure you're set up and cared for with a customizable workstation, enrollment in our 401(k) service, flexible parental leave, annual gym reimbursements and a whole suite of thoughtful benefits. 
• You’ll have unlimited paid personal and vacation days, and a team that cares about your whole life, not just what you’re working on.

You’ll Learn & Grow:

• Enhance your skills and abilities through Betterment University courses and additional allowance for outside learning. 
• As part of a team that values knowledge sharing and transparency you can opt into mentoring and career coaching programs, weekly company meetings, and show & tells.

Please note that Betterment is dedicated to providing accommodations to candidates with disabilities. If you need accommodations at any point throughout the interview process, please reach out to [email protected]  

What Happens Next?

We expect to take a few weeks to review all applications. If we would like to spend more time with you, you will hear from us to arrange next steps. You can expect 3-4 sets of conversations, all remote, with your future colleagues in the weeks following your application.

Throughout the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our interview questions will be behavioral, aimed at understanding how you might operate here at Betterment. We may ask you to complete a case study exercise or technical assessments, depending on the role, as we aim to collect a robust set of data points throughout the interview process.

On average, it takes us around 4-6 weeks to complete the interview process. As a best practice, we aim to interview at least 3 final round candidates before making a hiring decision. 

Please note that we’re unable to offer individual feedback during the interview process. We usually see 1,000+ applications for open positions, and our hiring team simply doesn’t have the bandwidth to offer personalized feedback to each candidate. 

We recognize that interviewing for a new role is a big deal. We appreciate you giving us consideration as the next step in your career. Our Recruiting Team is here to support and advocate for you through the interview process, so please let us know how we can help.

Come join us!

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law. 

#LI-Remote