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Collections Associate

| Greater NYC Area

Bread is using technology and design to transform the world of paper credit card applications and hidden interest rates. We partner with retailers to offer pay-over-time solutions that make financing easier and more transparent. Our products improve ease-of-use and access for consumers while helping retailers grow their sales by reaching more shoppers. We’re backed by top investors including Menlo Ventures and Bessemer Venture Partners.

What you will do:

Outbound/Inbound collections - field outbound & inbound delinquent customers calls with the objective of negotiating a payment

Skip/Trace- leverage our skip/trace tools to establish right party contact with delinquent customers

Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business 

Process improvement - assist designing and improving our collections processes

 

What we are looking for:

- Seasoned collector with 2-3 +years of experience, ideally with unsecured products

- Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)

- Excellent negotiation and problem-solving skills

- Experience working with an auto dialer in preview and predictive mode

- Works well under pressure in a high volume environment

- Excellent verbal & written communication skills

- Detail-oriented and highly organized

- Skip/trace experience

- Smart and ambitious

- High school graduate, ideally college grad

 

Nice to have:

- Team leader experience

- Bilingual (Spanish & English)

- Knowledge of the e-commerce and payments landscape

Working at Bread

This is a real business, focusing on an industry with a massive market. Every day we are working hard to affect positive change. We are proud of the complex work we do together as a team, but we also think it’s important to have fun and keep a positive work environment.

Benefits & Perks

  • Medical & Dental
  • 401(K) plan
  • Open vacation policy
  • Team events like the US Open, trivia, Escape The Room, bowling, office happy hours
  • Weekly team lunches
  • Learning opportunities
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