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Collections Associate

| Greater NYC Area

Bread is using technology and design to transform the world of paper credit card applications and hidden interest rates. We partner with retailers to offer pay-over-time solutions that make financing easier and more transparent. Our products improve ease-of-use and access for consumers while helping retailers grow their sales by reaching more shoppers. We’re backed by top investors including Menlo Ventures and Bessemer Venture Partners.

What you will do:

Outbound/Inbound collections - field outbound & inbound delinquent customers calls with the objective of negotiating a payment

Skip/Trace- leverage our skip/trace tools to establish right party contact with delinquent customers

Customer Advocacy - identify member pain points and act as voice of customer to the rest of the business 

Process improvement - assist designing and improving our collections processes

 

What we are looking for:

- Seasoned collector with 2-3 +years of experience, ideally with unsecured products

- Strong understanding of the Fair Debt Collection Privacy Act (FDCPA)

- Excellent negotiation and problem-solving skills

- Experience working with an auto dialer in preview and predictive mode

- Works well under pressure in a high volume environment

- Excellent verbal & written communication skills

- Detail-oriented and highly organized

- Skip/trace experience

- Smart and ambitious

- High school graduate, ideally college grad

 

Nice to have:

- Team leader experience

- Bilingual (Spanish & English)

- Knowledge of the e-commerce and payments landscape

Working at Bread

This is a real business, focusing on an industry with a massive market. Every day we are working hard to affect positive change. We are proud of the complex work we do together as a team, but we also think it’s important to have fun and keep a positive work environment.

Benefits & Perks

  • Medical & Dental
  • 401(K) plan
  • Open vacation policy
  • Team events like the US Open, trivia, Escape The Room, bowling, office happy hours
  • Weekly team lunches
  • Learning opportunities
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • FluxLibraries
    • ReactLibraries
    • ReduxLibraries
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen

Location

156 5th Avenue, 2nd floor, New York, NY 10010

An Insider's view of Bread

What are some social events your company does?

We love celebrating, whether it’s during our monthly happy hours or our summer events and holiday parties. Our team is extremely thoughtful about how we gather together to ensure everyone is excited about and included in all we do.

Britney

Employee Engagement Manager

What projects are you most excited about?

A typical day at Bread is different depending on the engineer. While some engineers enjoy more autonomy, I enjoy collaborating on projects with other engineers and coming up with great solutions together. We strike a balance between stability and innovation through code reviews and guest lectures. I feel supported in my career growth here at Bread.

John

Software Engineer

How does the company support your career growth?

Bread encourages us to empower ourselves from the very start of our careers by offering every employee a stipend to seek educational resources and support. If you envision a role we don’t currently offer, or aspire to transition internally, we aim to give you the tools needed to meet your goal.

Gaby

Recruiting Coordinator

What is your vision for the company?

Our vision is to bring dignity to consumer finance. We're building a transformative new financial institution that will impact the lives of millions of people for the better. We do this with boundary-pushing technology and design thinking oriented around the customer; but also with a passion to do right and treat all our stakeholders with respect.

Daniel

Co-Founder

How do you collaborate with other teams in the company?

One of the great things about working at Bread is the cross-functional collaboration with other teams. As an integrations engineer, I have not only learned how to intentionally build a product in a thoughtful manner from the Engineering and Product teams, but also how to be effective in a client facing role from our Sales and Success teams.

Wei

Integrations Engineer

What are Bread Perks + Benefits

Bread Benefits Overview

100% Paid Health, Dental & Vision
Stock Options
Flexible Vacation Policy
Team Events
Weekly Lunches
Learning & Development stipend
Monthly Meditation
Bi-monthly Yoga
Bi-monthly chair massage
Life events and milestone celebrations

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Continuing Education stipend
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