Checkout.com
We enable businesses and their communities to thrive in the digital economy.
New York, NY
Hybrid

Director, Global MasterCard Relationship Manager

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We're Checkout.com


Checkout.com is one of the most exciting and valuable fintechs in the world, with our Series D taking our valuation to $40 billion. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Patreon, Dashlane, Udacity, Binance, Wise, Sony Electronics, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.


We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. So, join us to build tomorrow, today.


We're proud to be certified as a Great Place to Work in the USA, with 89% of colleagues agreeing that this is a great place to work. That's 30% above average.


Director, Global MasterCard Relationship Manager at Checkout.com


As Checkout.com's Director, Global MasterCard Relationship Manager you will engage with external stakeholders across forums and thought leadership venues to develop and strengthen existing and prospective partnerships to enrich our capabilities and focus on payments optimization to drive more business growth for our customers.


This is an external facing role, supporting one of the key competitive capabilities of Checkout.com, and will require the ability to engage with our ambitious team of partnerships professionals, data scientists and engineers who are working to significantly move the needle within an area that has high strategic importance to Checkout.com.

What You Will Be Going

  • Relationship Management 
  • This role will be the main stakeholder and day-to-day point of contact between internal CKO stakeholders and MasterCard.
  •  

  • Business Development
  • The role will be responsible for maintaining a strong business partnership and for identifying mutually beneficial opportunities in acquiring, MoneySend Payouts, issuing, new strategic initiatives and products for both parties. Liaise with CKO Commercial teams to provides sales support and represent their interests to MasterCard

  • Operational day-to-day support
  • The role will serve as the escalation point for internal CKO teams to channel operational queries to MasterCard. It hence requires an in-depth understanding of acquiring, MasterCard rules, risk and fraud, operational, customer support team processes and advises to ensure clear channels of communication to accountable CKO teams for incidents or tech support. 
  • Liaise with key stakeholders and Seeks to provide single CKO voice to optimise scheme support during any incident and ensures communication to Issuers via Scheme Channels.
  • Provides effective commercial procedures or initiating change to ensure key operational commercial and financial targets are delivered.
  • Work closely with the scheme on a day-to-day basis to resolve operational issues that affect our merchant base. 
  • Influences and liaises with commercial and product teams to drive payment growth in line with scheme /financial partner strategic agreements, incentives, and compliance parameters. Understands and contributes to the application of the Comprehensive Credit Risk Framework in region in collaboration with Risk and Scheme Compliance teams.
  • Acts as point of escalation building partnerships both internally and externally to maintain strong relationships. Collaborate with Product and Tech teams to ensure ongoing platform readiness. 

  • Project Management
  • Entirely responsible for one or more work streams related to external financial partner implementation(s). Responsible for day to day interaction with internal and external teams involved in implementing new product features, mandates, or scheme BINs/Enhancements in market or region.

  • Stakeholder management 
  • Manages proactively external and internal stakeholders: Licensing, Scheme Compliance,Commercial teams, Scheme reporting, Scheme pricing, etc
  • Works hand-in hand with regional Financial Partnerships team members.
  •  

    If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.


About You

  • 5-7 years experience in payments, preferably at a card scheme
  • A mix of operations, business development and relationship managements
  • Technical understanding of the acquiring business, and key industry driving initiatives (tokenisation, 3DS), and trends
  • Strong eComm Payment experience, you know your web hooks from your APIs; your gateway services from your acquiring.
  • Hands on experience with technical requirements and business cases for eCommerce payments
  • Strong project delivery or project management experience in payments. You know how to get things done; able to organise/liaise with internal and external teams to meet timelines.
  • Good experience in implementing Acquiring projects with MasterCard, MCI, Amex, Disc/Diners or other payment partners.
  • Obsessed with slick processes, always aiming for simplicity and efficiency
  • Strong, collaborator, communicator with the ability to influence stakeholders across organisations and businesses
  • A pragmatic thinker with an ability to think outside the box
  • Good commercial acumen with an understanding of business processes
  • Expected to be hands on. Not shy to get stuck in and roll your sleeves up

#LI-AB1


What we stand for

At Checkout.com, everything starts with our values, including the experience we offer our people.

 

#Aspire

We supercharge your professional growth with career development programs and leadership training. You can learn your way, with tailored pathways and online platforms. And be inspired at relevant conferences.

 

#Excel

We don't stop at 'good' here. We strive for excellence amongst our teams every day and recognize colleagues who take it to the next level through our quarterly peer-nominated Hero awards.

 

#Unite

We're proud of our global connections and inclusive environment. So we champion this through our colleague-led community groups and celebrate many cultural events together.

 

Want to see us in action?

 

Take a peek inside here.

 

More about Checkout.com

Our technology makes payments seamless. We provide the fastest, most reliable payments in more than 150 currencies, with in-country acquiring, world-class fraud filters and reporting, through one API. And we can accept all major international credit and debit cards, as well as popular alternative and local payment methods. Checkout.com launched in 2012, and we now have a team of 1800 people across 19 international offices. To date, we’ve raised a total of $1.8 billion, with our Series D valuing us at $40 billion.

 

We believe in equal opportunities


We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 


Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.


When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.


#LI-Hybrid

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What are Checkout.com Perks + Benefits

Checkout.com Benefits Overview

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re number 9 on the Forbes Cloud 100 list and on Glassdoor’s list of Top 10 fintechs to work for. We're also proud to be certified as a Great Place to Work in the USA, with 89% of colleagues agreeing that this is a great place to work.

Here’s how we give you the things that matter...

Culture
Volunteer in local community
We help you make a difference with one volunteering day each year, which you can use for a personal or team volunteering or fundraising event.
Partners with nonprofits
With CKO Impact, you can make a positive change in our communities through volunteering, fundraising, and sustainability activities. This includes working with nonprofits.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Day off for your birthday
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
We support our teams and people with a hybrid-first model of work. We also offer flexible start and finish times outside of core hours (10 a.m - 4 p.m)
Remote work program
Diversity
Dedicated diversity and inclusion staff
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Our communities celebrate heroes, learn about historical moments and co-create an inclusive culture. Choose from 
Asia, Black, Disability, Parents, Pride and Women communities - 
 or launch your o
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Employees have the option to contribute the maximum federal limit of pre-tax dollars to a Flexible Spending Account (FSA) and/or to a qualified tax-ID daycare or elder care facility.
Disability insurance
We offer Short Term Disability (60% of weekly earnings, up to 1.5k weekly at max of 25 wks), Long Term Disability (60% of monthly earnings up to 10k /month; begins after 180 days) & salary continuance
Dental insurance
We offer our employees and their dependents premiere dental coverage through Cigna. Employees pay a monthly premium and are covered at 100% for preventative services.
Vision insurance
We offer our employees and their dependents premiere vision coverage through VSP. We cover 80% of the premium, and the employee covers the remaining 20%.
Health insurance
We offer employees and their dependents premiere healthcare coverage options through Cigna. Our healthcare plans grant employees access to an Employee Assistance Program & discounted rates to gyms.
Life insurance
We offer 100% employer paid insurance plans for Basic Life and AD&D. Employees are.covered at 2x annual salary, up to 750k.
Pet insurance
Your pets are family, too! We offer employees the option to purchase discounted pet insurance through our vendor, Figo.
Wellness programs
We operate an extensive Wellness Program, which ranges from exercise classes to podcasts; from focussed health awareness sessions to Mental Health Champions. Our program is ever-evolving!
Team workouts
️ Virtual Checkout.com Active classes that are available for our global network to join in together.
Mental health benefits
All employees, and their households, have access to our Employee Assistance Program 24/7. This is a free, locally relevant, support tool for all aspects of life.
Abortion travel benefits
Financial & Retirement
401(K)
Employees can can opt into a qualified retirement plan with T Rowe Price. Under this 401(k) plan, Checkout contributes 3% of the employee’s total compensation, regardless of their contribution amoun
401(K) matching
Company equity
We provide stock options to our high performing employees under our equity program. Employees are eligible to receive equity on an annual basis in alignment with H2 Review cycles.
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
We provide up to 16 weeks of leave for parents, birthing and non-birthing, at 100% pay following the date of birth, adoption, or foster placement.
Family medical leave
Adoption Assistance
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
In addition to paid public holidays, employees receive 22 vacation days per year. Employees get to take the day off for their birthday if it falls on a work day!
Paid volunteer time
Our employees are provided one paid volunteer day per year.
Paid holidays
Paid sick days
We give employees 15 sick days per year for mental health, physical health, and injury for you and your family.
Bereavement leave benefits
Office Perks
Commuter benefits
Employees are offered the option to set aside pre-tax wages each month to put towards commuter expenses, like mass transit and parking.
Company-sponsored outings
Through collaboration and living up to our values, we make great things happen. To promote this, we give managers and leads a quarterly budget to recognize their team members’ achievements.
Free daily meals
Lunch stipend of $19
Free snacks and drinks
Some meals provided
Hybrid employees enjoy free lunch during the days they work from the office!
Company-sponsored happy hours
Pet friendly
Recreational clubs
Do the things you love, keep your body and mind active, 
and find people who share your interests with our clubs.


Relocation assistance
Fitness stipend
Home-office stipend for remote employees
We want our people to be able to work from home comfortably and effectively. Employees can be reimbursed up to $375 towards home ergonomics set-up, and $375 towards IT equipment.
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Our leadership development offering spans across multiple managerial levels and will equip you 
with the skills and knowledge needed to thrive as a leader at Checkout.com.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Employees can access "learning days" from the start of employment, and financial support for professional qualifications, professional/forum memberships, etc. after three months of service.
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

CKO Pulse is our continuous employee listening platform powered by Peakon which lets you anonymously share your thoughts and concerns with us through short monthly surveys.

 These surveys help us develop our perks and benefits to fit the needs of our people.

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