Director of Revenue Operations

| Greater NYC Area | Remote
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Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 


Position Overview

Reporting to our Co-founder and COO, our Director of Revenue Operations will have a dotted line reporting structure to all of the GTM leaders including but not limited to Head of Sales, Head of Customer Success, and Head of Marketing. You will lead a standalone operations team to enable them to think collectively about the entire customer lifecycle (pre-sale to post-sale) and partner very closely with their respective GTM teams to strategize, plan, and execute. You should have a hybrid of operations, project management, technical, and analytical experience, which you’ll utilize to design and implement processes and solutions within our tech stack. 


What You'll Do

  • Manage, hire, and build a team of operations professionals across Revenue Operations, Sales Operations, Marketing Ops, Customer Success Operations, Enablement, and Analysts
  • Build and continuously improve reporting frameworks and dashboards that define/track the right KPIs to drive better product and go-to-market decisions with data-informed insights.
  • Analyze data and serve as the strategic partner to GTM leaders, providing them with observations and insights to help them think about where to focus next 
  • Design, develop, implement, and manage tooling across Sales, Marketing, and CS (Salesforce, Zendesk, HubSpot, Outreach, Mixmax, ZoomInfo, Catalyst, etc.) 
  • Work collaboratively with Product/Engineering to instrument processes and views for GTM leaders including tools like Productboard, Asana, Tableau, and Looker
  • Partner with Sales, Marketing, and Finance to build/maintain financial models that have top-down revenue forecasts and bottoms-up forecasts of variable inputs (SQOs, lead generation, headcount, etc.)
  • Build a strong analytical base for GTM that enables data-driven decisions on sales, marketing and CS performance, as well as territory assignment, lead distribution, quota assignment, forecasting, and business modeling 
  • Manage the Revenue Operations roadmap and translate business requirements to operational and technical requirements resulting in fully built-out end-to-end project plans with release dates
  • Design, create, and administer compensation plans for Sales and Customer success
  • Manage and oversee deal desk process, operations, deal review and validation, pricing and deal controls/guidelines and approvals 
  • Work with GTM leaders to ensure seamless handoff processes pre-sale (between Sales and Marketing) and post-sale (between Sales and Customer Success)
  • Partner with Product/Engineering teams to get the operating data to help support customer success with their data needs across usage data, insights, churn analysis, and helping display the data through BI tools like Looker or Tableau
  • Work with the executive team to support Board of Directors reporting requirements 

What You'll Need

  • 5-7 years of experience in an operations role working closely with Sales, Marketing, and Customer Success leaders 
  • Bias towards action and execution - at our current stage, we need someone who can lead by example, coach the team, and roll up their sleeves when necessary
  • Extensive experience with CRM Systems (HubSpot, Salesforce, Catalyst)
  • Experience with Marketing and CS tools 
  • Exceptional communication and presentation skills 
  • Strategic, analytical thinker with strong business acumen 
  • Self-starter and quick learner with the ability to work and lead a team independently  

Why You'll Love Working Here!

  • Highly competitive compensation package, including equity - everyone has a stake in our growth
  • Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
  • Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
  • Annual education stipend, to ensure that you're continuously expanding your skill set
  • Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
  • Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

 

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypescriptLanguages
    • Ruby on RailsFrameworks
    • VueFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • MixpanelAnalytics
    • FullStoryAnalytics
    • SegmentAnalytics
    • IntercomAnalytics
    • InVisionDesign
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • NotionManagement

Location

Catalyst's office is conveniently located in the heart of Chelsea. However, we also believe that the future of work is distributed, and we provide employees with the flexibility to work from wherever they are most comfortable (within either the US or Canada).

An Insider's view of Catalyst Software

How would you describe the company’s work-life balance?

We believe that people do their best work when they are able to maintain a healthy work-life balance - and we actually practice what we preach! We offer flexible working hours, generous parental leave and unlimited PTO, and have provided all employees with dedicated resources to ensure that they're taking care of their mental health as well.

Jessica

VP of People & Places

What's the biggest problem your team is solving?

The most joy I get from Sales is being able to help someone overcome a challenge, & that’s what we’re doing for companies. Many of them need a streamlined way to manage their customers. They may have a process, but it’s inefficient. They may have a health score, but it’s not data-driven. Offering a solution that solves for this is very fulfilling.

Wes

Sales Development Representative

How do you make yourself accessible to the rest of the team?

-Monthly AMA: A forum where the team can ask me anything, personal or professional. Nothing is off-limits!
-1:1s every 60 days (min): Dedicated 1:1 time for IC’s + me to build deeper personal relationships
-“Anytime you need” policy: The team knows that I am ALWAYS here to help; I welcome the opportunity to connect with them outside of the above

Syd

Head of Customer Success

How do you collaborate with other teams in the company?

I love working for an org in which all cross-functional stakeholders recognize the importance of recruitment - every hire is viewed as crucial! Members of each interview team invest a ton of time into ensuring that all candidates have an exceptional interview experience. They also dedicate significant energy into making holistic hiring decisions.

Brooke

Manager, Recruiting

What are Catalyst Software Perks + Benefits

Catalyst Software Benefits Overview

Catalyst Software is an organization that truly cares about its employees. The founders made an investment early on by hiring a VP of People to ensure an exceptional employee experience is built into the organization from the start. We have career ladders, feedback cycles, monthly all-hands meetings, weekly shoutouts, and a staff that genuinely likes to work together. Employees enjoy free lunch, stipends for investing in personal growth, free health insurance for themselves and their dependents, game nights, social outings, regular mental health days, and so much more. All team members have the opportunity to speak candidly about successes and failures and shout out one another in our weekly “Be Raw” meetings. Our leadership team strives to continue building a diverse and inclusive workplace, and for all employees to have a healthy work-life balance, to feel included in the growth of the company, and for company-wide transparency through that growth. We believe in our product and support each other in an effort to continuously improve and be better.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Our dental plan is 50% employer paid.
Vision Benefits
Health Insurance Benefits
Catalyst pays 100% of medical coverage for you, your spouse, and your family under our comprehensive In-Network plan.
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 16 weeks of parental leave for the primary caretaker. Catalyst also provides 10 weeks of leave for the secondary caretaker. In addition, both caretakers have a transition time period.
Flexible Work Schedule
Catalyst allows you to work hours that are best for your lifestyle.
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Catalyst hosts internal events monthly for individuals, their significant others, and their families.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Catalyst offers pre-tax commuter benefits.
Company Outings
We host a variety of events monthly to ensure that there's something for everyone!
Free Daily Meals
In-office catered or delivered lunch provided daily.
Game Room
Corn hole, Codenames, Werewolf, and Switch are just a few of the games you can find people playing regularly after work!
Stocked Kitchen
We have a fully stocked snack wall, inclusive of both healthy and savory treats to keep you going throughout your day.
Some Meals Provided
While we are all working remotely, a credit is provided for virtual team lunch on Tuesdays.
Happy Hours
Happy hours are both planned and can happen whenever 3 people decide to hang!
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Catalyst offers an educational yearly stipend that can be used towards conferences or trainings.
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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