Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission. 

Position Overview

Reporting to our Co-founder and COO, our Director, Revenue Operations will have a dotted line reporting structure to all of the GTM leaders including but not limited to Head of Sales, Head of Customer Success, and Head of Marketing. You will lead a standalone operations team to enable them to think collectively about the entire customer lifecycle (pre-sale to post-sale) and partner very closely with their respective GTM teams to strategize, plan, and execute. You should have a hybrid of operations, project management, technical, and analytical experience, which you’ll utilize to design and implement processes and solutions within our tech stack. 

What You'll Do

• Manage, hire, and build a team of operations professionals across Revenue Operations, Sales Operations, Marketing Ops, Customer Success Operations, Enablement, and Analysts
• Build and continuously improve reporting frameworks and dashboards that define/track the right KPIs to drive better product and go-to-market decisions with data-informed insights.
• Analyze data and serve as the strategic partner to GTM leaders, providing them with observations and insights to help them think about where to focus next 
• Design, develop, implement, and manage tooling across Sales, Marketing, and CS (Salesforce, Zendesk, HubSpot, Outreach, Mixmax, ZoomInfo, Catalyst, etc.) 
• Work collaboratively with Product/Engineering to instrument processes and views for GTM leaders including tools like Productboard, Asana, Tableau, and Looker
• Partner with Sales, Marketing, and Finance to build/maintain financial models that have top-down revenue forecasts and bottoms-up forecasts of variable inputs (SQOs, lead generation, headcount, etc.)
• Build a strong analytical base for GTM that enables data-driven decisions on sales, marketing and CS performance, as well as territory assignment, lead distribution, quota assignment, forecasting, and business modeling 
• Manage the Revenue Operations roadmap and translate business requirements to operational and technical requirements resulting in fully built-out end-to-end project plans with release dates
• Design, create, and administer compensation plans for Sales and Customer success
• Manage and oversee deal desk process, operations, deal review and validation, pricing and deal controls/guidelines and approvals 
• Work with GTM leaders to ensure seamless handoff processes pre-sale (between Sales and Marketing) and post-sale (between Sales and Customer Success)
• Partner with Product/Engineering teams to get the operating data to help support customer success with their data needs across usage data, insights, churn analysis, and helping display the data through BI tools like Looker or Tableau
• Work with the executive team to support Board of Directors reporting requirements 

What You'll Need

• 5-7 years of experience in an operations role working closely with Sales, Marketing, and Customer Success leaders 
• Bias towards action and execution - at our current stage, we need someone who can lead by example, coach the team, and roll up their sleeves when necessary
• Extensive experience with CRM Systems (HubSpot, Salesforce, Catalyst)
• Experience with Marketing and CS tools 
• Exceptional communication and presentation skills 
• Strategic, analytical thinker with strong business acumen 
• Self-starter and quick learner with the ability to work and lead a team independently  

Why You'll Love Working Here!

• Highly competitive compensation package, including equity - everyone has a stake in our growth
• Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
• Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
• Annual education stipend, to ensure that you're continuously expanding your skill set
• Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
• Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.