You will lead a team of talented operations professionals to develop business solutions to the challenges and opportunities faced by our go-to-market teams. In so doing, you will manage, motivate, and mentor our existing team of revenue operations professionals. You will create a best-in-class team that combines significant technical expertise of our GTM tools, with strategic thinking and elegantly designed processes to support Bizzabo’s SaaS business.

You will lead several mission-critical functions and teams - Sales and CS Operations, GTM Data Analytics and Systems. 

In addition, you will act as a strategic advisor to Bizzabo’s go-to-market leaders (VP of Sales, Chief Customer Officer, and Chief Marketing Officer) to ensure they have the tools and resources required to achieve their business objectives. 

This role will report to the VP of Operations.

Bizzabo is the only event success platform for in-person, virtual, and hybrid events. Bizzabo’s all-in-one event software helps companies measure, manage, and scale events towards key business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Bizzabo powers events for brands like Forbes, HubSpot’s INBOUND, Dow Jones, Gainsight, Uber, Bank of Ireland, and Electronic Arts. The company was founded by Boaz Katz, Alon Alroy, and Eran Ben-Shushan, and has hundreds of Bizzaboers working around the globe

Community Details and Perks:

The Bizzabo Community

At Bizzabo we believe that culture is more than just happy hour and a ping pong table (though we do love a good ping pong tournament), we believe that culture is everything we do and how we do it. Our values are what help to guide us in our interactions with each other, our customers, and anyone who crosses paths with Bizzabo. Bizzabo fosters an environment of communication and trust. We don’t just offer the opportunity to share ideas, we encourage you to own your ideas and bring them to fruition.

Our core values as a community have carried over to the virtual workspace as we’ve transitioned to remote work in light of COVID-19. We are closely watching the situation and are projecting a return to the office (following all precautions and health guidelines) in January.

Perks

• We offer a comprehensive insurance package at no out of pocket cost to the employee, 401k, Pre-tax commuter benefits, and a generous vacation policy.
• We are a dog friendly in-person and virtual office!
• For new employees joining us during this remote work period, we offer a comprehensive virtual onboarding experience with a stipend to get your remote office set up. 
• We have frequent Bizzabonding activities including bi-weekly sponsored lunches, bi-weekly happy hours, virtual cooking classes, yoga classes, fitness classes, and other virtual bonding activities to keep our Bizzaboers engaged and connected. We welcome all new ideas and encourage each Bizzaboer to participate or lead their own virtual event!
• Our office is located on 27th and Broadway south of Madison Square Garden. This vibrant neighborhood includes great lunch spots, train accessibility, and views of the Empire State Building.

What you’ll be doing:

• Lead a team responsible for sales operations, marketing operations and cs operations, supporting the heads of the above teams in various activities, including planning, execution, forecasting, reporting, pipeline management, compensation, and strategic analysis with expectations of high levels of quality, accuracy, and process consistency
• Own the process by which leads, contacts, and accounts are assigned to salespeople
• Oversee our sales and customer success deal desks to ensure deals are processed in a timely manner while ensuring only deals that have met our guidelines are closed. 
• Establish and maintain scalable processes that ensure best practices in campaign and lead management
• Create and maintain reports on marketing activities, effectiveness, and business impact.
• Monitor and maintain data quality within our CRM and MAP
• Ensure all of our go-to-market systems operate efficiently and scale according to our company growth
• Evaluate new technologies and add-on applications to improve and optimize go-to-market team performance
• Deliver and execute on strategic projects and serve as the primary conduit for cross-functional work

Who you are:

• Minimum of seven years of experience working as a business-operations professional, and at least three years of experience working as a revenue-operations professional
• Minimum of five years of management experience, at least three years of which has been focused on leading operations professionals
• Extensive experience acting as or managing, a Salesforce system administrator
• Experience in managing (and growing) teams of 10+ employees
• Experience with common marketing operations problems, such as integrating MAP and CRM, lead routing, and account scoring
• Bachelor’s degree, preferably in STEM

Bonus:

• Masters of Business Administration
• Experience in full-funnel SaaS operations - Marketing, Sales and CS