Fraud Associate at Stash

| Greater NYC Area
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Stash is a digital-first financial services company committed to making saving and investing accessible to everyone. By breaking down barriers and building transparent, technology-driven products, we help the 99% build smarter financial habits so they can confidently save more, grow wealth, and enjoy life.

As the Fraud Associate, you will report to our Fraud Manager and be responsible for identifying fraud on the platform. This hire will work closely with stakeholders across the company (Product, Engineering, Customer Experience, Compliance, etc.) to ensure effective fraud detection. You will be the first line of defense in identifying emerging fraud trends and patterns. In order to be successful, this hire will be a detail-oriented person who can use their critical thinking skills to catch the bad guys.

What you’ll do:
  • Daily review of transactions and accounts flagged for suspicious activity
  • Independently execute and take appropriate action on flagged activity
  • Identify, document and communicate on emerging fraud trends to the relevant teams
  • Work closely on cases escalated internally to Fraud by Customer Service, Brokerage Operations and Compliance
  • Liaise with Customer Service and On-boarding teams to act as the subject matter expert for fraud operations
  • Manage and respond to escalations from external parties with urgency
  • Respond to ACH disputes and inquiries 
  • Collaborate and closely work with our banking partner on debit related issues
  • Evaluate and respond to ad hoc fraud issues as they arise
What we’re looking for:
  • Minimum of 2+ years of work experience in banking, consumer finance, or similar industries
  • Payments, banking, or credit card fraud detection experience
  • Experience with third-party tools used for identity verification, device authentication and fraud detection
  • Ability to wear many hats and take on challenges as the present themselves
  • Critical thinking skills and ability to work independently on the task at hand 
  • Strong analytical and problem-solving skills
  • Capacity to communicate efficiently and effectively 
Bonus Points:
  • Experience with adjusting fraud rules and measuring effectiveness
  • Experience with querying in SQL, Looker, or other database tool
  • Knowledge of ACH returns,
  • chargebacks 
  • Previous experience at a start-up or in a highly regulated industry 
  • Familiarity with Jira, Trello, Zendesk 
  • KYC/CIPs knowledge and experience
_________________________________________

We believe that diversity and inclusion are essential to living our values, promoting innovation, and building the best products out there. Our success is directly related to the employees that we hire, grow and retain and we believe that our team should reflect the diversity of the customers that we serve.  

As an Equal Opportunity Employer, Stash is committed to building an inclusive environment for people of all backgrounds. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by law. Everyone is encouraged to apply.

Benefits & Perks:

  • Equity in Stash                           
  • Flexible Vacation
  • Family-Friendly Medical, Dental, and Vision Insurance Plans
  • 401k
  • Learning & Development Stipend
  • Commuter Benefits and Flexible Spending Account (FSA)
  • Employee referral bonuses
  • Stocked fridges & kitchens and catered lunch on Fridays
  • Thursday happy hours  
  • Team outings that do not involve trust falls...

Awards & Recognition:

  • Forbes Fintech 50 Most Innovative Fintech Companies (2019)
  • LendIt Fintech Innovator of the Year (2019)
  • Built in NYC's Best Places to Work (2019)
  • Built in NYC’s Startups to Watch (2018)
  • Wall Street Journal's "Top 25 Tech Companies to Watch" in 2018
  • MarCom Awards Double Gold & Platinum Winner (2018)
  • Webby Award Winner for Best Mobile Sites & Apps in the Financial Services and Banking (2017)
  • W3 Awards Winner for Best User Experience (2017)

**No recruiters, please.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SwiftLanguages
    • iOSLanguages
    • AndroidLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • PlayFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • LookerAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • MandrillEmail

Location

500 7th Ave, New York , NY 10018

What are Stash Perks + Benefits

Culture
Volunteer in local community
We are proud to work with Fintech in action (sponsored by Peak 6) and Fintech equity coalition (FEC)
Partners with Nonprofits
We are proud to partner with Comp Sci High, The Greenwood Project, and National Society of Black Engineers.
Friends outside of work
Eat lunch together
Intracompany committees
Stash is proud to have a DEI Committee which has a mission to promote an environment that is diverse, equitable and inclusive for everyone.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Every employee at Stash has the opportunity to work remote post COVID-19
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Ping Pong, Skeeball, Video Games.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Learning and Development Stipend
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $1500 for any learning and development opportunities
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

Flexible Work Schedule and Work/Life Balance. Learning & Development Stipend. Team Building Events and Activities. Demos, Drinks & Data every Thursday followed by Happy Hour. Stocked Fridge (food, snacks, drinks) Beer & Cold Brew on Tap. Catered Lunch on Fridays. Bi-weekly Stash Labs! (Work on passion projects for the day). 4 X Family-Friendly Health Insurance Plans (Empire Blue Cross Blue Shield). Flexible Spending Account (FSA). 2 X Family-Friendly Dental Insurance Plans (Guardian). 1 X Family-Friendly Vision Insurance Plan (VSP).

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