Manager of Agent Incentives and Contract Fulfillment Services

Compass, headquartered in NYC, is building the most advanced real estate technology in the world. Founded in 2012, Compass operates in 10 markets across the country with over 4,000 real estate agents nationwide. With support from top investors such as Softbank, Fidelity, Wellington, and IVP, Compass is experiencing hyper-growth and helping everyone find their place in the world.

We are looking for a Manager of Agent Incentives to join our fast-paced and quickly expanding Accounting & Finance team. Positioned at our NYC headquarters, you will play a central role in supporting our nationwide Finance organization, focusing on our invoicing, non-standard commission, and payment process for agents. Reporting to the Head of Operational Finance, you will work with all regional Finance personnel to drive accuracy and timeliness of agent invoices, pay, and non-standard commissions for the multitude of services provided for Compass agents.

At Compass You Will

• Lead a client-facing function and develop the growing Agent Finance Incentives and Contract Fulfillment team
• Improve the operational systems, processes and policies in support of the Agent Finance organization’s mission -- specifically, make it as simple as possible for our Agents to get paid and pay Compass, so they can spend their time doing what they do best: selling real estate
• Assume responsibility for the accuracy and integrity of invoices for incentives sent out to agents
• Oversee non-standard transaction related activity, including commercial transactions, net profit pay outs, and handling agent issues and requests
• Collaborate on company-level financial reporting
• Create processes and procedures to increase efficiency, speed, and quality of remitting agent allowances for various incentives offered by Compass
• Ensure that proper controls are operating effectively, and work with the rest of the finance team to drive improvements
• Build relationships with regional managers and work with them to efficiently and accurately prepare, verify and process disbursements and collections
• Work with Head of Operational Finance to set regional revenue targets during budgeting, and track production vs budgeting with variance explanations
• Develop and execute strategies for streamlining of the invoicing process across all regions
• Spearhead initiatives to improve the experience for our agents by evaluating the effectiveness of financial practices

What We're Looking For

• Seven to ten (7 - 10) years of relevant experience, including at least five (5) years of management experience
• Bachelor’s degree in business, accounting or finance; MBA a plus
• Experience operating in a production environment, tasked with increasing throughput while maintaining high quality standards
• Superior interpersonal communication, customer service and analytical skills
• Ability to provide support with regard to finance-related questions and handle multiple tasks within an open and interactive environment
• Ability and desire to roll up sleeves and be hands on in an entrepreneurial, fast-paced environment
• Self-starter with a positive attitude and the ability to problem solve with minimal supervision
• Demonstrated history of process improvement
• Positive, cooperative attitude; ability to work with multiple teams simultaneously, both internal and external
• Experience in real estate industry a plus