Manager/Sr. Manager, Client Tax Services at Justworks

| Greater NYC Area
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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

You are strategic, visionary, creative, and thought process driven; a business manager obsessed with defining and refining your service’s value proposition and growing its market share. You are an entrepreneurial professional with a passion for exemplary client service. A dedicated problem-solver, you can leverage your tax expertise, customer knowledge and market insights to re-imagine the way customers benefit from tax related technology and solutions, creating experiences and processes that simplify and enhance access to our tax products and services.


Responsibilities

  • Leveraging your tax expertise, you will provide thought leadership and insights into general industry needs and business opportunities. You will draw on experience and knowledge to see the big picture and develop creative strategies to make the vision a reality.
  • You will create executive reports communicating insights and present findings on market behavior and industry trends as well as business cases including competitive landscape and developments trends. 
  • You will contribute to the development of new services based on in-depth analysis and assessment of our customer’s needs. You will promote and explain the benefits of the new offerings to internal teams and customers, as well as execute on pricing  and go-to-market strategies.
  • Partner with product and engineering teams to drive the tax-focused capabilities of our platform by taking a deep dive into product roadmap, business strategy, priorities and growth plan.
  • Establish services and support approaches that include program initiation, activities, resources required and organizational readiness.
  • Develop, implement, and maintain strong standard operating procedures around our tax service offerings. You’ll also be a subject matter expert in the programs and become a valued resource for others in our customer service functional areas.
  • Identify areas of risk, develop appropriate risk mitigation strategies, and escalate project issues and risks to management as needed

Skills and Experience

  • Undergraduate degree in finance, accounting, or related field required. 
  • Advanced degree in Taxation and/or professional certification such as CPA strongly preferred
  • 10+ years of experience providing tax consulting and advisory services preferably to a diverse set of small and medium businesses from multiple industries
  • 5+ years' Big 4 experience in tax services and compliance, preferably enabled and scaled using technology
  • Sound business acumen with experience in leading complex businesses with a passion for bringing people and technology together. You strive for balance across business value, customer need, end-user desire, market expectation, and customer experience
  • The ownership. You are invested in what you are doing - and you work hard and in a collaborative manner across functions and teams to do it well
  • Ability to work effectively in an environment of complexity, ambiguity, changing priorities and flex based on demand.
  • Advanced communication skills, including experience communicating effectively with different stakeholders and levels of management.

Please Note: Justworks requires all new hires to be fully vaccinated within six weeks of their hire date as a condition of employment unless you qualify for a reasonable accommodation. For additional information on our policy, please click here.

Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. 

Our DEI Commitment

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • SalesforceCRM

Location

All positions are based at Justworks’ new headquarters at 55 Water Street, located in downtown NYC overlooking the East River and Brooklyn Bridge.

What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with Nonprofits
Through Partnerworks, our team provides learning and development, recruitment, and networking opportunities to groups that are typically underrepresented in our industry.
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Unconscious bias training
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer weekly onsite yoga and meditation classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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