Operations Development Manager at DailyPay, Inc.
At DailyPay, we are helping to reinvent the employee experience, starting with its most basic component — pay. We do this by disrupting archaic and transactional payroll processes and creating innovative ways for employees to access and save their earned income, before payday. Through engaging and enriching relationships with our partners, we have become the leader in providing employees on-demand access to their earned income — across all industries — allowing them to exert greater control over their pay and to improve their financial health.
Our mission is made possible by DailyPay’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At DailyPay, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative pay experience and to empower America’s workforce with the ability to truly harness the power of their pay and take control of their financial lives.
This role is responsible for all things reporting with respect to our contact center. You will gather and analyze data to help drive strategic decisions regarding human capital needs in our Minneapolis Office.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.How You Will Make an Impact:
Act as super user for product support and payments tech stack
Work with Center Management to prepare weekly staffing schedule for the group
Weekly payroll hours reporting and approval for L1 and L2
Weekly KPI reporting for ExOps
Performance Reporting for call center agents and specialists
Managing call center staffing projections and requirements
Support planning process for the External Operations group
Liaison with finance team on reporting needs
Other tasks and analyses as required
3+ years of experience in accounting or business planning
Strong modeling skills
Solid understanding of business metrics
Experience with data reporting applications such as Metabase or Tableau
- Occasional need to work outside of normal business hours as required to support customers may be required
What We Offer:
- Competitive compensation
- Exceptional health, vision, and dental care
- Light breakfast, snacks, and a daily stipend for lunch
- Employee Resource Groups
- Fun company outings and events
- Unlimited books from Amazon
- Unlimited PTO
DailyPay is an equal opportunity employer and is committed to a diverse and inclusive workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.