Operations Development Manager

| Greater NYC Area
Sorry, this job was removed at 11:24 a.m. (EST) on Friday, September 11, 2020
Find out who's hiring in Greater NYC Area.
See all Finance jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Us:

At DailyPay, we are helping to reinvent the employee experience, starting with its most basic component — pay. We do this by disrupting archaic and transactional payroll processes and creating innovative ways for employees to access and save their earned income, before payday. Through engaging and enriching relationships with our partners, we have become the leader in providing employees on-demand access to their earned income — across all industries — allowing them to exert greater control over their pay and to improve their financial health. 

Our mission is made possible by DailyPay’s most important asset: our people. We come together through collaboration and ambition in a team-driven culture. Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us. At DailyPay, you are challenged with dynamic tasks that drive your professional development and career growth. Join us on our journey to deliver an innovative pay experience and to empower America’s workforce with the ability to truly harness the power of their pay and take control of their financial lives.


The Role:

This role is responsible for all things reporting with respect to our contact center. You will gather and analyze data to help drive strategic decisions regarding human capital needs in our Minneapolis Office.  

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

  • Act as super user for product support and payments tech stack

  • Work with Center Management to prepare weekly staffing schedule for the group

  • Weekly payroll hours reporting and approval for L1 and L2

  • Weekly KPI reporting for ExOps

  • Performance Reporting for call center agents and specialists

  • Managing call center staffing projections and requirements

  • Support planning process for the External Operations group

  • Liaison with finance team on reporting needs

  • Other tasks and analyses as required

What You Bring to The Team:

  • BS/BA 

  • 3+ years of experience in accounting or business planning

  • Strong modeling skills 

  • Solid understanding of business metrics

  • Experience with data reporting applications such as Metabase or Tableau

  • Occasional need to work outside of normal business hours as required to support customers may be required


What We Offer:

  • Competitive compensation
  • Exceptional health, vision, and dental care
  • Light breakfast, snacks, and a daily stipend for lunch
  • Employee Resource Groups
  • Fun company outings and events
  • Unlimited books from Amazon
  • Unlimited PTO
  • 401K 


DailyPay is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Location

We are in the heart of the financial district, with great spots to eat, grab a coffee or enjoy a happy hour.

Similar Jobs

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about DailyPay, Inc.Find similar jobs