About Better.com:

We’re one of the fastest-growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.

By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. 

Better.com by the numbers: 

• We fund $600 million in home loans per month
• Nearly $5 billion in loans funded since our inception in 2016
• 2 years running, we’re one of Crain’s “Best Places to work”
• We’re #11 on Fortune’s Best Places to Work in NYC
• And #964 on Inc.’s 2019 “5000 Fastest-Growing Companies” 
• We’ve secured over $254 million from our investors to date 
• ...and counting

We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.

A Better opportunity:

At Better, we are more than just a mortgage company - we bring customers best in class homeownership products and services. 

We are seeking our very first Purchase Transaction Coordinator to join Better’s fastest growing internal business, Better Settlement Services. The Transaction Coordinator will be instrumental in the growth of Better’s rapidly expanding in-house title insurance agency. The Purchase Transaction Coordinator will be responsible for fostering an industry leading customer-first experience through their interactions with customers, third-party partners, and internal teams by coordinating the title and closing process for Better Settlement Services’ purchase clients. 

The ideal candidate will be a highly organized, detail-oriented professional with a burning desire to deliver a white glove customer experience.

Responsibilities will include:

• Serve as the primary liaison and point of contact between homebuyers, sellers, real estate agents, attorneys, and third parties for all Better Settlement Services purchase transactions
• Deliver best in class service to buyers, sellers, agents, and attorneys by responding to all inquiries and requests in a timely manner and resolving all escalations quickly 
• Monitor file progress, customer feedback, and escalations  throughout the lifecycle of each file 
• Advocate for the customer by identifying and implementing best-in-class customer support practices for managing inquiries and resolving escalations

About You:

• 2+ years of experience in a customer-facing / customer service role
• Impeccable written and verbal communications skills
• Ability to maintain composure in high-pressure situations and comfortable working in a fast-paced, technology-centric environment 
• Experience in mortgage, title or the real estate industry a plus, but not required!

Things we value: 

• Curiosity. Why? How? Repeat.
• Nerdiness. Financial news and trends are fascinating. Seriously.   
• Relentlessness. No one here gives up. We try. We fail. We try again.
• Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
• Smarts: book and street. We have to use all the tools at our disposal to build Better.
• Empathy and Compassion. You understand that people's biggest dreams are in your hands.
• Communication. Can you ask for help or put your hand up when you don’t understand?
• Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.