Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Want to help over one million people feel better? Come join our team!

We are looking for an experienced Revenue Cycle Team Lead to manage and develop billing & claims processing at Talkspace. We are looking for someone who is an expert in claims management through payer portals and wants to bring their talents into a “for purpose” space. This role is perfect for someone who is passionate about mentorship, process and collaboration. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all. 

What You’ll Do:

• Own the claims management process for our Revenue Cycle team 
• Process claims accurately by submitting claims on behalf of Talkspace therapists, tracking status of claims and following up with insurance companies
• Provide reporting insights and develop indicators, tools and reporting mechanisms
• Design new and make improvements to existing claims management workflows/processes
• Train and develop new and existing team members on best practices
• Monitor individual and team performance and make recommendations to proactively ensure the team is meeting departmental objectives
• Serve as subject matter expert on claims and integration with insurance companies
• Recover rejected claims and work with claim denials
• Follow up on accounts receivable
• Post insurance checks
• Send invoices to clients for member liability
• Answer member billing questions
• Actively work with account management, product and customer services to develop and steamline member liability and eligibility processes
• Additional duties as assigned

About You

• At least 5 years of experience managing claims in an outpatient clinic setting, including experience with Accounts Receivable and with submitting health insurance claims through payer portals
• At least 1-2 years in a managerial or lead role, passionate about people development
• Deep understanding of the claims lifecycle process and how to best optimize for efficiency and quality
• Reporting and tracking experience in Microsoft Excel and/or Google Sheets
• Knowledge of Medical, Vision, Dental or Behavioral Health terminology (i.e. CPT Codes)
• Experience working with industry tools and payer portals (i.e. Trizetto) 
• Possession of strong interpersonal and collaboration skills that can be utilized cross functionally
• Highly organized and detail oriented
• Passionate leadership qualities to support the entire team 
• Ability to thrive in a fast-paced environment under tight deadlines

Why Talkspace? 

Talkspace is a clinical quality led telebehavioral healthcare company, focused on making quality behavioral health accessible and affordable to millions in need. Its signature psychotherapy and psychiatry product connects individual users with a network of thousands of licensed mental health providers through an easy-to-use and HIPAA-compliant web and mobile platform. With Talkspace, users can send their dedicated providers unlimited text, video, picture and audio messages from anywhere, at any time. Talkspace also provides psychiatry services and prescription fulfillment, adolescent therapy and couples counseling.

Our focus to help people feel better starts at Talkspace, where we connect and collaborate as a team to make the world a better place. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us! 

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We encourage you to apply, even if you don’t meet every qualification, if you believe you could make a great addition to this team. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.