Ribbon
Making homeownership achievable
New York, NY

Revenue Operations & Strategy Manager at Ribbon

| Greater NYC Area
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Who are we?

Ribbon is a first of its kind real estate technology company transforming the real estate transaction by delivering certainty, transparency and joy to the home buying process. Consumers and realtors deserve a better experience, and we have designed an open platform that welcomes everyone in the ecosystem to participate.

As members of the Ribbon team, we live out our mission every day through our core values:

Set New Standards.  Our mission requires a new way forward.  We start from first-principles to be different, creative and bold.  Big or small, we create new norms.  

Build Together.  We are one team, one mission, creating vibrant communities of belonging. We unite in our passion and collaborate with optimism, integrity and trust.   

Learn, Teach, Grow.  In service of delivering a world class experience, we actively learn from our community, educate others, and celebrate the victories and struggles that come along the way.

Your team:

As a leader in the growth organization, the Revenue Operations Lead is responsible for the performance, strategy, and alignment of revenue operations in the company. This position is responsible for overseeing the operations of Marketing, Sales, and Customer Success departments, and ensuring that the interaction between those departments is aligned with the larger company-wide strategy dictated by the senior leadership across the company.

How you'll help make homeownership achievable:
  • Process:
    • Determine and optimize territory and account assignments, and make recommendations on the design of the Sales organization
    • Monitor and review the sales funnel on a daily, weekly, monthly, and quarterly basis
    • Drive quarterly business reviews and forecasts
    • Regularly present plans and reviews to the Board of Directors and Executive Team
    • Assist in making hiring decisions
    • Implement best-practices and standardization of sales processes leveraging efficiency and scalability
    • Ensure alignment of Sales team with overall corporate objectives and priorities
    • Work cross-functionally to resolve issues and facilitate the closing of business
  • Systems:
    • Recommend and implement key tools (e.g. Hubspot, Aircall) to increase the impact of sellers
    • Provide hands-on coaching/training on using our world-class tech stack
    • Implement workflow/automation to reduce administrative tasks for the sales team
  • People, Strategy, and Planning:
    • Set the sales development priorities and key selling strategies to achieve sales objectives
    • Provides directional leadership for a fast-growing team 
    • Work with sales and business development leaders on quota performance management of team 
    • Develop, document and administer global compensation plans and models that facilitate the scaling of the business
What we're looking for:
  • 4+ years’ experience in sales operations in a FinTech / PropTech / SaaS software - startup experience preferred. Can be mix of startup/tech sales ops plus other analytical experience: consulting/business operations/analytics
  • Experience working with sales teams with individual and/or group quota
  • Ability to build strong relationships across teams and functions
  • Strong analytic competence - you can figure out why things are not working through data and qualitative insight
  • Exceptional communication skills
  • Ability to work across cultures and time-zones
  • Adept and intuitive at tools and systems - You have experience with Hubspot/Aircall/Drift, and if you don’t, you can figure it out quicker than most of your peers.
What we offer:
  • Health, dental, and vision insurance
  • Flexible, unlimited vacation
  • Regular team lunches 
  • Discounted fitness benefits 
  • 401(k)
  • Commuter benefits
  • FSA + HSA
  • Learning + development stipend
  • Meaningful equity in the company

Even if you don’t meet all the requirements, we encourage you to apply! If you’d be excited to show up for work each day, we’d be excited to have you on our team. 

Here at Ribbon we’re not scared of differences. It’s how we break new ground. As we scale and we help families from every walk of life, the team we build must be reflective of the diversity that we serve. Together, we’ve built and will continue to grow, a diverse and inclusive culture where everyone has a seat at the table and the space to be their most authentic self. Ribbon is an Equal Opportunity Employer and we support, celebrate, and cherish all the things that make our teammates who they are.


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Where we are

We're nestled between Union Square and Flatiron, with easy access to nearby bars, restaurants, and a majority of subway lines.

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • DjangoFrameworks
    • MongoDBDatabases
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What are Ribbon Perks + Benefits

Ribbon Benefits Overview

We're proud to offer our teammates:

- Competitive compensation: we offer competitive compensation for our talented team
- Generous equity: you deserve a fair share for the value you put into building the company
- Flexible vacation: take the right balance of personal days off so you can always be fully on
- Healthcare coverage: we’re on the hook for most of your medical, dental, and vision insurance
- Team off-sites: we like to spend quality time together to continue to learn and celebrate
- Team lunches: a healthy team is a well fed team
- Education subsidies: there is no such thing as too much learning

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
We have a dedicated #fitness Slack channel and a ton of great studios near the office! Rumble, Flywheel, and rock climbing are some favorites at Ribbon.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Cross functional training encouraged
Promote from within
Continuing Education stipend

An Insider's view of Ribbon

How do you collaborate with other teams in the company?

Collaboration is a huge part of working at Ribbon. My team (Consumer Eng) works closely with growth and ops throughout the product development lifecycle, from gathering feedback on initial product ideas to announcing new feature releases. We work with Design to build out new products and cross functionally with the Platform team on tech challenges.

Nicole

Product Engineer

What makes someone successful on your team?

To be successful on the design team at Ribbon you'll need to deeply immerse yourself with our community. We believe strongly in the value of understanding our users, and building beautiful products to help solve their biggest challenges. We value drive, independence, and creative thinking—and people find success here by employing those traits.

Zack

Head of Product and Design

Jobs at Ribbon
16

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Software Engineer

Ribbon
Greater NYC Area
12 hours ago
+34
Product thinking - The ability to think about what we’re building from the customer point of view. To build the best products, the engineering team must empathize and build products with the customer in mind. Craftsmanship - You care about writing well-structured code and building great software. You understand the trade-offs when we have to move faster, but you prioritize writing clean code with the right abstractions.  Full stack - Comfortable moving up and down the stack. It matters less that you know the exact frameworks and tools that we use, but more that you are willing and able to learn.

Senior Software Engineer

Ribbon
Greater NYC Area
12 hours ago
+34
Product thinking - The ability to think about what we’re building from the customer point of view. To build the best products, the engineering team must empathize and build products with the customer in mind. Craftsmanship - You care about writing well-structured code and building great software. You understand the trade-offs when we have to move faster, but you prioritize writing clean code with the right abstractions.  Full stack - Comfortable moving up and down the stack. It matters less that you know the exact frameworks and tools that we use, but more that you are willing and able to learn.

Account Manager

Ribbon
Remote
6 days ago
+34
The Customer Experience team gets to help live out Ribbon’s mission of making homeownership achievable every day. As a Customer Success Representative (CSR), you'll help us grow revenue by stewarding an incredible customer experience. We are on pace to quadruple in size this year but need an enhanced customer experience provided by our customer success team. This is an exciting opportunity for someone who is looking to take the next step in their career on the ground floor of an exciting business. You’ll work on a fast-paced, tenacious team with teammates who thrive as a unit. 

Senior Engineering Manager, Engineering Enablement

Ribbon
Greater NYC Area
6 days ago
+34
Leading the Ribbon Engineering Enablement team inclusive of functions that help engineers do their best work and help us scale our business growth. Coaching and mentoring technical leads and engineering managers to help them do their best work. Collaborating across all product engineering teams and have tremendous impact on the Ribbon products that modernize the home buying process and make it fair for all. Ensuring Ribbon builds an architecture that scales along with our user growth. Being an advocate of engineering practices and initiatives that keep code-quality and team velocity high.

Lead Infrastructure Engineer

Ribbon
Greater NYC Area
6 days ago
+34
This role has tremendous impact across many products at Ribbon that modernize the home buying process and make it fair for all. Maintain and improve Ribbon’s technical infrastructure which supports everything we do - our consumer facing web application, product analytics, sales enablement, etc. Play a large role in every architectural decision the engineering team makes. Whoever is in this position will be in the driver’s seat for the design of our technical systems.

Data Engineering Lead

Ribbon
Greater NYC Area
1 week ago
+34
This role has tremendous impact across many products at Ribbon that modernize the home buying process and make it fair for all. Maintain and improve Ribbon’s ETL pipeline which supports everything we do - our consumer facing web application, product analytics, sales enablement, etc. Brainstorm and build out new data projects. We are just scratching the surface of how we can use data to help our customers. Whoever is in this role will have the freedom to explore new opportunities for the business.

Recruiting Coordinator

Ribbon
Greater NYC Area
1 week ago
+34
Who are we? Ribbon is a first of its kind real estate technology company transforming the real estate transaction by delivering certainty, transparency and joy to the home buying process. Consumers and realtors deserve a better experience, and we have designed an open platform that welcomes everyone in the ecosystem to participate. As members of the Ribbon team, we live out our mission every day through our core values: Set New Standards.  Our

Staff Engineer

Ribbon
Greater NYC Area
1 week ago
+34
Who are we? Ribbon is a first of its kind real estate technology company transforming the real estate transaction by delivering certainty, transparency and joy to the home buying process. Consumers and realtors deserve a better experience, and we are building an open platform that welcomes everyone in the ecosystem to participate. Our mission is to make home ownership achievable. We live out our mission every day through our core values: Set New

Lead QA Engineer

Ribbon
Greater NYC Area
1 week ago
+34
Who are we? Ribbon is a first of its kind real estate technology company transforming the real estate transaction by delivering certainty, transparency and joy to the home buying process. Consumers and realtors deserve a better experience, and we have designed an open platform that welcomes everyone in the ecosystem to participate. As members of the Ribbon team, we live out our mission every day through our core values: Set New Standards.  Our

Staff Accountant

Ribbon
Greater NYC Area
1 week ago
+34
Who are we? Ribbon is a first of its kind real estate technology company transforming the real estate transaction by delivering certainty, transparency and joy to the home buying process. Consumers and realtors deserve a better experience, and we have designed an open platform that welcomes everyone in the ecosystem to participate. As members of the Ribbon team, we live out our mission every day through our core values: Set New Standards.  Our

VP of Finance

Ribbon
Greater NYC Area
2 weeks ago
+34
Ribbon’s Finance team is responsible for providing data-driven insights to inform strategic, financial, and operational decision-making across the company. We are looking for a seasoned finance executive well-versed in capital markets, financial technology, financial planning & analysis, corporate development, and team building to help drive us to the next level of growth and beyond.

VP of Product

Ribbon
Greater NYC Area
2 weeks ago
+34
Who are we? Ribbon is a first of its kind real estate technology company transforming the real estate transaction by delivering certainty, transparency and joy to the home buying process. Consumers and realtors deserve a better experience, and we have designed an open platform that welcomes everyone in the ecosystem to participate. As members of the Ribbon team, we live out our mission every day through our core values: Set New Standards.  Our

Senior Product Manager

Ribbon
Greater NYC Area
2 weeks ago
+34
Product judgment - You make the right calls in product decisions based on deep user empathy, data, and your product instincts. Leadership - You can inspire the team, resolve conflicts, and create alignment. People want to follow you to build great products. Business acumen - Ribbon is a complex business. You will need to understand the whole business so you can drive the best product decisions. Data chops - You should be a natural at diving into the metrics through our data tools, as well as choose the right metrics to set the team up for success. Relentlessly resourceful - You find a way to get the most challenging things done through determination and creativity.

Senior CRM Manager

Ribbon
Greater NYC Area
2 weeks ago
+34
Ribbon is looking for a talented CRM Associate to support in all aspects of our email and lifecycle strategy. As a member of the Marketing team, and reporting into the Growth Marketing Lead, you will be responsible for executing campaigns across email and SMS. with a focus on activation and retention. You are passionate about marketing, tech, and real estate, and are excited to contribute to a high-growth startup. 

Director of Capital Markets

Ribbon
Greater NYC Area
3 weeks ago
+34
Ribbon’s Finance team is responsible for providing data-driven insights to inform strategic, financial, and operational decision-making across the company.  You will be presented with the unique opportunity to bring your background into the real estate world and equip families to make competitive offers for their dream homes.

Engineering Manager, Homeselling

Ribbon
Greater NYC Area
3 weeks ago
+34
Working with a cross-functional team of engineers, product managers, designers, and business leads to build products that modernize the home buying process and make it fair for all. Leading the Ribbon Homeselling engineering team . Coaching and mentoring engineers to help them do their best work. Owning the implementation of features throughout their entire lifecycle from ideation to ship.