Senior Compliance Manager (Remote Optional)
The Petal mission
Petal’s mission is to bring financial opportunity and innovation to everyone.
We're pioneering a new approach to credit, by analyzing an applicant’s banking history, in addition to credit history, to determine their creditworthiness. We call this technology a Cash Score — and it takes into account income, spending, and savings. It’s currently helping thousands of people qualify for credit at better rates, even if they’ve never had it before.
We bring the same ingenuity to our credit card products. Our simple and intuitive app gives members access to credit score tracking, budgeting tools, subscription management, and automated payment options—everything they need to make financial progress.
Now more than ever, Americans need help improving their credit safely, responsibly, and affordably. If this sounds like something you’d like to be a part of, apply now, and let’s change this trillion-dollar industry together.
At Petal, we're looking for people with kindness, positivity, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Petal, we welcome diverse perspectives from people who think rigorously and aren't afraid to challenge assumptions.
The Senior Compliance Manager role
As a startup credit card company in a highly regulated industry, we need to make sure we are always acting in compliance with the laws and regulations that protect our customers from harm. As the Senior Compliance Manager, you will play a vital role in ensuring we do just that: You will work closely with the members of our team to identify and investigate potentially sensitive areas, and escalate concerns that need to be reviewed by the broader Compliance team and applicable business leaders.
In this role, you will be responsible for administering Petal’s customer complaints management program.
This role can be located in New York, NY, Richmond, VA, or Remote
Key responsibilities:
- Lead compliance reviews of credit policy changes and proposals, ensuring that credit standards and practices meet the letter and spirit of consumer protection regulatory requirements.
- Assess and monitor current systems, policies, and strategies and take actions to mitigate compliance risks, with a particular focus on fair and responsible lending.
- Recommend enhancements and process improvements based on issues and trends identified through business advisory.
- Act as the compliance ‘expert’ to answer questions for Petal’s Risk and Data Science teams.
- Collaborate closely and cross-functionally with leadership to introduce and uphold new policies, procedures, and templates designed to effectively manage compliance risk.
- Assist in responding to requests and the preparation of deliverables for the bank issuer and lender in the Petal program, and any regulatory bodies.
- Administer compliance training through guided sessions and learning management system.
Characteristics of a successful candidate:
- 7+ years demonstrated experience in consumer finance
- Experience in a rapidly growing fintech, consumer finance business or bank is a plus.
- Excellent written communication skills. Able to clearly and concisely communicate complex information through written communications
- Knowledge and application of consumer protection laws and regulations, such as, TILA/Reg. Z, ECOA/Reg. B, FCRA/Reg V, UDAAP, with a particular focus on fair and responsible lending
- Experience interfacing with regulators
- Independent initiative-taking. Willingness to roll up sleeves to handle and resolve operational issues and challenging initiatives. Strong organization, process orientation and attention to detail.
Nice to haves:
- CRCM or other industry-recognized compliance accreditation.
- Experience in people management and development.
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