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Senior Contract and Billing Specialist

| Greater NYC Area

As the Senior Contract and Billing Specialist on JW Player’s Finance team in our NYC Headquarters, you will drive the success of our customer billing process through the design, implementation and automation of the controls around our invoicing process.

You will work closely with a variety of internal stakeholders, including Sales, Sales Operations, Legal, Finance and senior management to ensure adherence to organizational standards and protocol while gaining valuable experience working for the most powerful and flexible video platform on the web.

 In this role you will:

  • Complete primary review of and validate all executed contracts, confirming compliance with internal policies and best practices
  • Ensure all information required for order submission is documented and accurate
  • Collaborate with internal departments such as Sales, Finance and Sales Operations to ensure efficient, timely and accurate invoice processing and resolution of discrepancies
  • Perform reconciliation on a monthly basis of the billing system to CRM and assist with the reconciliation to the GL
  • Ensure internal and external client  inquiries regarding invoices, payments, discrepancies and contract clarification requests are fully resolved in a timely fashion with a high level of satisfaction
  • Collaborate with Sales Operations to facilitate any subsequent changes or adjustments requested by Sales or Client and use discretion in determining course of action
  • Comply with SLA response times for contract approvals, invoicing and client inquiries
  • Perform daily posting of customer payments
  • Handle collections for past due invoices
  • Assist with monthly close and annual financial audit
  • Perform other ad-hoc projects or tasks as requested by management


  • Bachelor’s Degree in Accounting, or equivalent experience
  • 5+ years of billing experience
  • Experience working in SaaS environment
  • Understanding of and ability to apply U.S. GAAP principles
  • Working knowledge of revenue recognition including deferred revenue
  • Exceptional Excel skills (V-LOOKUP, pivot tables)
  • Experience working with Salesforce CRM and a subscription billing system
  • Highly proficient in Microsoft Word and G-Suite.
  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Highly organized, with the ability to multitask and prioritize in a fast-paced, deadline-driven environment
  • Highly motivated and results-driven
  • Ability to leverage good judgment in problem-solving and issue escalation
  • Highly proficient in Microsoft Word and G-Suite.

 About JW Player

JW Player pioneered video on the web over a decade ago and continues to innovate as the world’s largest network-independent platform for video delivery and intelligence. Media companies including Fox, VICE, Business Insider, and Univision, in addition to hundreds of thousands of creators of all types and sizes, rely on JW Player to deliver and monetize their content across all devices. JW Player’s massive global footprint of over 2 billion unique devices creates a powerful data graph of unique consumer insights and generates billions of incremental video views. The company is headquartered in New York, with offices in London and Eindhoven, and was named to Deloitte’s Technology Fast 500™ in 2017. For more information, visit http://www.jwplayer.com.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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JW Player is located off the 33rd St. 6 stop in the heart of it all in midtown Manhattan.

What are JW Player Perks + Benefits

JW Player Benefits Overview

JW Player boasts a number of perks -- from our flexible work schedules and casual dress code to the Employee Professional Development program and generous Employee Referral Program, we strive to make sure all of our team members feel supported and appreciated.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
For many of our roles, hitting goals and surpassing expectations net rewards!
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
JW Player makes every effort to create a diverse and inclusive environment for our team members, including company sponsored events like our annual Inspire: Women in Tech & monthly Fireside Chats!

Additional Perks + Benefits

Flexibility is the name of the game for us. We have leadership that understands the myriad needs of a diverse workforce and what it takes to maintain a happy, healthy, inclusive culture.

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