Senior Manager, Billing Operations & Collections

| Greater NYC Area
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The customer journey starts with a question. And consumers expect answers. Yext puts businesses in control of their facts online with brand-verified answers in search. By serving accurate, consistent, brand-verified answers to consumer questions, Yext delivers authoritative information straight from the source — the business itself — no matter where or how customers are searching. Taco Bell, Marriott, Jaguar Land Rover, and businesses around the globe use the Yext platform to capture consumer intent and drive digital discovery, engagement, and revenue — all from a single source of truth. Yext’s mission is to provide perfect answers everywhere.

Yext is searching for a Senior Manager for the Billing Operations & Collections Team. The Billing Operations & Collections Team is responsible for managing, maintaining, and monitoring our billing systems and processes as well as the Company’s collection efforts. Billing responsibilities include daily invoice processing and working with account managers and customers to resolve any billing questions. Billing Operations responsibilities include ensuring each client is properly configured for billing and fulfillment, performing complex billing configurations where required, and working with product, finance, and technology to investigate and resolve any billing issues as they arise. Collections responsibilities include following up with account managers and customers for past due invoices and other billing related concerns. The Billing Operations and Collections team works closely with other members of the Finance team on monthly reconciliation efforts, tracking invoice reconciliation, reviewing data for irregularities and errors on a regular, on-going basis, and providing regular feedback to internal teams on reconciliation progress.
Reporting directly into the Senior Director of Finance Shared Services and as the leader of the team, this position is responsible for handling day to day billing operations for new and existing products, planning and execution of billing project initiatives, as well as identifying and driving billing process improvements. This individual will be the public face of the team to the rest of the company, collaborating with Finance, Operations, and Revenue teams on a daily basis. Personal activities will include leading the team in designing, implementing, and enforcing policies and procedures, as well as streamlining effective billing processes across multiple markets. This position is highly visible and requires a strong leader with strong finance knowledge and the ability to prioritize, plan, and direct the team.
Responsibilities

  • Works to define and enforce the company’s billing standardization and automation objectives to ensure a streamlined billing process that can be scaled globally.
  • Manage the team in developing a process to triage daily inbound billing requests and ensure team members are driving their tickets to completion
  • Work with finance and product teams to design and execute an operational billing model for new product SKUs. These include development of processes and procedures and determining how the new product SKUs will be entered and invoiced.
  • Build and run various reports for the team and various internal customers in regards to billing system health. Analyze billing information to provide recommendations and data to various internal customers, and to ensure accurate translation of contract and billing information.
  • Work within cross-functional teams to resolve billing errors and implement billing process improvements. Analyze errors and trace them back to the root cause.
  • Assist with post-billing system migration cleanup, analysis, auditing, and remediation projects as required.
  • Liaison with Business Applications and Finance to resolve system discrepancies and to develop systemic enhancements to gain efficiencies. Maintains operational and specific product line knowledge with the ability to translate and correlate this data to billing practices and requirements.
  • Recommend and develop practical operating procedures in the billing process. Monitor the operation of the team and the systems to ensure the effective delivery of billing information.
  • Manage invoice discrepancy resolution
  • Manage the collections efforts of the Collections team, including developing metrics to track team performance and keep Finance leadership apprised of results. Develop and publish weekly reports for distribution to Finance leadership.
  • Plan and implement quality assurance for all processes
  • Lead personnel development and ensure clear team communication
  • Participate in staffing discussions and planning/interviews; team building

Minimum Requirements

  • BA/BS Degree or similar college level education, preferably in an Accounting, Finance, or other related field
  • 8-10 years of work experience in Accounting/Audit, Finance, or Billing Operations in a SaaS environment
  • Proficient with MS Office tools, highly proficient in Microsoft Excel
  • Basic understanding of database querying required. Proficiency in SQL is a plus.
  • Experience in finance/business process improvement initiatives
  • Proven track record for improving process efficiencies and solving problems
  • Proven ability to manage and develop the careers of direct reports
  • Strong leadership skills with an ability to motivate direct reports
  • Extremely detail oriented and process driven, with focus on efficiency and problem solving
  • Exhibit flexibility and adaptability in quickly evolving scenarios
  • Ability to take direction and embrace a changing environment
  • Ability to effectively communicate and collaborate across teams
  • Quick learner, excited by the challenge of mastering complex systems
  • Comfortable with significant responsibility in a fast-paced and constantly evolving environment
  • Ability to work independently and make sound judgement with minimal supervision
  • Ability to manage multiple projects concurrently and work well under pressure
  • Confident, proactive, self motivated, enthusiastic, quick thinking, goal and results oriented
  • Experience with Zuora, Salesforce, Workday, or NetSuite is a plus

Compensation, Benefits & Perks
Yext offers the following exceptional benefits: competitive compensation, 401k, unlimited snacks, daily meal allowance, flexible hours/paid time off, and excellent health/dental/vision insurance. We treat our employees well and offer tremendous growth opportunities. Challenging work pushes our people to be creative in a casual environment that is caring, fun, and collaborative. We believe that when you have smart, happy people working together you can produce something special.
About
Yext has been named a Best Place to Work by Fortune and Great Place to Work®, as well as a Best Workplace for Women. Yext is headquartered in New York City with offices in Amsterdam, Berlin, Chicago, Dallas, Geneva, London, Miami, Milan, Paris, San Francisco, Shanghai, Tokyo and the Washington, D.C. area.
Yext is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or nonbinary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.
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Technology we use

  • Engineering
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Location

Our office is located in the heart of Flatiron and NoMad overlooking Madison Square Park.

An Insider's view of Yext

What’s the vibe like in the office?

Yext has been an amazing place to work over the last 7 years. I've been surrounded by people who care about working hard and getting the job done right, while still keeping the human elements of kindness and collaboration a top priority for interacting with others. It often feels like I'm at work with my friends, and I've always loved that.

Chris

Software Engineering Lead

What does your typical day look like?

The greatest aspect of being a Recruiting Coordinator is, there is no such thing as a "typical" day! Transitioning into a tech company was a completely new experience for me. Prior to Yext, I followed a mundane routine at a large corporation with limited exposure. Stepping into a fast-paced environment became exciting, challenging and rewarding.

Devonnye

Recruiting Coordinator

How has your career grown since starting at the company?

I have been with Yext for 8 years and held 5 roles, which has led to tremendous growth both professionally and personally. Being a part of such a flourishing start-up has allowed me to see what true entrepreneurship looks like. Yext has taught me the importance of staying one step ahead of the industry and enabled me to be more adaptable to change.

Melissa

Senior Recruiter

How do you empower your team to be more creative?

I encourage my team to think outside the box. If it’s memorable, people are going to retain the info. If it’s fun, people are going to engage. Setting clear metrics for success on a project is what gives us the freedom to be creative. How we execute is all part of the fun! How we tweak and adjust is where we get to success.

Cindy

VP, Enablement

How would you describe the company’s work-life balance?

Because of the flexibility Yext offers its employees, I was able to continue my athletic passion by playing in the Major League of Lacrosse while still holding my full-time position. Yext does a phenomenal job of ensuring their employees are excited to come work by providing them with an incredible work-life balance.

John "Yozzo"

Program Manager, Recruiting Programs

What are Yext Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Diversity Program
Lunch and learns
Mentorship program
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