Senior Manager Post Closing at Better.com

| Greater NYC Area
Sorry, this job was removed at 7:21 p.m. (EST) on Wednesday, July 22, 2020
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About Better:

We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.

So far, we’ve: 

  • Helped more than 10,000 families get home
  • Financed over $2B in loans
  • Saved families an average of $32,000 in fees over the life of their loans
  • Grew our geographic coverage to 35 states, up from 15 states from a year ago

And we’re not slowing down. We continue to outpace the rest of the industry at every turn. 

Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, and others have invested over $85MM in Better and our vision of making homeownership magical.

A Better opportunity:

Responsibilities will include:

  • Package and deliver loans to our investors.
  • Analyze and formulate curative measures for investor conditions.
  • Scan and upload closing packages received from title companies.
  • Ensure delivery of collateral to our warehouse banks.
  • Perform detailed audits on closed loans prior to investor delivery to ensure that loan is in compliance with federal and state laws, as well as applicable investor guidelines.
  • Assist in effectively communicating with investors to satisfy all post-closing and post-purchase audit discrepancies.
  • Verifies that all stipulations requested are valid and met to ensure that loans are saleable/purchased.
  • Monitors pipeline views to ensure timely completion of assigned tasks.
  • Receive trailing documents, ensure they are in compliance, and deliver to the investor within the required time frames.
  • Satisfy all internal and external audit requests within the required timeframes.
  • Effect required transfers to investors for PMI, insurance, and MERS
  • Package and deliver loans to ensure government ensuring requirements are met

About You:

  • 3-5 years of experience in the direct closing process
  • Significant post-closing experience either in a post-closing manager position packaging loans to investors OR experience in: underwriting, quality control, quality assurance, or secondary review experience in a consumer mortgage environment.
  • Strong understanding of agency underwriting guidelines
  • Experience communicating directly with investors on a daily basis
  • Ability to handle multiple files simultaneously
  • Strong written and verbal communication
  • Perform well in team environments
  • The drive to build something new
  • Management experience a plus

Things we value: 

  • Curiosity. Why? How? Repeat.
  • Nerdiness. Financial news and trends are fascinating. Seriously.   
  • Relentlessness. No one here gives up. We try. We fail. We try again.
  • Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.
  • Smarts: book and street. We have to use all the tools at our disposal to build Better.
  • Empathy and Compassion. You understand that people's biggest dreams are in your hands.
  • Communication. Can you ask for help or put your hand up when you don’t understand?

Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.

Read Full Job Description

Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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