Helpdesk Support Technician

Who We Are
At adMarketplace, our mission is to deliver the most engaging consumer search experiences while empowering advertisers to measure media performance accurately. Today, millions of people worldwide engage with our exclusive, transparent media placements across the internet's leading browsers, shopping apps, and review sites.
Our award-winning culture is built around five core values (known as our 5C's): Curiosity, Collaboration, Creative Conflict, Commitment, and Competitiveness. With these guiding values, adMarketplace seeks to empower our team to reach their full potential through continued learning, and the opportunity to do their best work.
About the Role
We're seeking a proactive and experienced Help Desk Support Technician to join our IT team and support 200+ users across a multi-location, multi-platform environment.The ideal candidate is motivated to provide top notch technical assistance to our entire team including interfacing with the executive and senior leadership team. You'll be the go-to for all hardware, software, and system needs, handling everything from user onboarding to server maintenance, and video conferencing.This role demands strong problem-solving skills, attention to detail, and the ability to multitask across a wide range of tools and systems used throughout the company.
Key Responsibilities

• End-User Support & Onboarding
• Provide desktop support for 200+ end users in both Mac, Windows and Linux environments.
• Provide White-Glove service to our C-Suite executives.
• Troubleshoot desktops, laptops, servers, printers, and peripherals.
• Configure and deploy new hardware (Lenovo, Dell, Mac).
• Onboard users: create AD accounts, provisioning access, set up desks and devices.
• Support and set up weekly All-Hands AV meetings, and monitoring, and support quarterly offsite meetings.
• Support remote offices (UK, and Miami) as needed.
• Systems & Software Administration
• Administer Windows Active Directory (Server 2016 & 2022): user management, OU structure, domain maintenance.
• Support Windows Server environments (2016 R2 and newer).
• Image laptops using MDT and ensure OS is deployment-ready (Windows 10/11).
• Support Mac OS devices and manage through Apple Business Manager + Hexnode MDM.
• Install and maintain various applications such as, SentinelOne, Splashtop, Microsoft 365, and Keeper.
• Provide Okta app access and Duo authentication support.
• Support Microsoft 365 environment: user accounts, OneDrive access, installations.
• AV, Conference Rooms & Communication Tools
• Ensure daily functionality of all conference rooms and AV systems (Logitech Rally Bar, TAP IP, and TAP Scheduler). Goto person for conference room equipment.
  Provide user training for web conferencing (Zoom, Google Meet) and
  room equipment.
• Configure and maintain VoIP phone systems (Avaya IP Office).
• Monitor and maintain guest check-in systems (Envoy).
• Asset & Inventory Management
• Track IT assets through Asset Panda: laptops, repairs, loaners, software licenses.
• Maintain printer functionality (Dell, HP, Xerox, Brother) including toner and parts replacement.
• Document hardware/software purchases and ensure license
  compliance.

IT Operations & Support

• Respond to Jira tickets: open, troubleshoot, resolve, and follow up.
• Assist users via Slack, support channels, and walk-ups.
• Support remote troubleshooting using Splashtop and other tools.
• Maintain documentation of procedures, configurations, and known issues.
• Participate in office moves and workstation reconfigurations.

Qualifications:

• 2+ years' experience providing IT support in a corporate environment with 200+ end users.
• Proficient in both macOS and Windows environments.
• Expert-level knowledge of Windows 10/11 and Server 2016+.
• MSCA or MCSE certification is a plus.
• CompTIA A+ or Network+
• Strong experience with Active Directory domain administration and migration.
• Hands-on experience with Dell, Lenovo, and Apple hardware.
• Familiarity with hardware replacement: RAM, SSDs, graphics cards, etc.
• Skilled with printer troubleshooting and support.
• Experience with video conferencing Zoom, Google Meet, etc., tools and AV hardware setup.
• Working knowledge of Jira ticketing and documentation workflows.
• Ability to support VoIP systems; Avaya IP Office experience is preferred.
• Strong troubleshooting skills across hardware, software, and networks.
• Effective communication, documentation, and team collaboration skills.
• Ability to lift to 50 lbs. and work under desks when necessary.

Bonus Skills:

• Experience with: Hexnode MDM & Apple Business Manager, SentinelOne, Keeper Admin, Splashtop, Microsoft 365 Admin Center, Okta, Duo, ApproveIT, Envoy
• IT procurement and vendor management

*Compensation Range: $75,000- $90,000
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Join Us
adMarketplace has been named as one of the best places to work in New York City by Built In and Crain's- the latter of which have recognized us the past three years straight! AMP is currently experiencing triple digit growth, and it's never been a better time to join our team!
We offer a robust continuing education program, management training, regular company-wide lunch and learns, and well-defined career paths to ensure all our employees have an opportunity to grow.
At adMarketplace, we play to win, but we learn from our setbacks. Our commitment to a collaborative environment means no one succeeds alone, and no one fails alone either.
We know you've come to expect comprehensive healthcare, wellness programs, paid time off, commuter benefits, and 401k matching from any company, so it's a good thing we offer all of that and so much more. adMarketplace offers Summer Fridays, catered lunches, a fully stocked kitchen, ZogSports teams, happy hours and corporate retreats to encourage a strong work/life balance.
No Third Party Recruiters. We do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.
*This range represents the low and high end of the base salary someone in this role may earn as an employee of adMarketplace in the New York office. Salaries will vary based on various factors including but not limited to professional and academic experience; training; associated responsibilities; and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.