Spring Health
New York, NY

Chief People Officer at Spring Health (Greater NYC Area, NY)

| Greater NYC Area
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Our mission is to eliminate every barrier to mental health.

Spring Health is the leading comprehensive mental health benefit for employers. We help employees understand their mental health issues and connect with best-in-class providers to get the right treatment at the right time.

From early detection to full recovery, Spring Health is the only clinically validated solution in the market proven to be more effective than traditional mental healthcare. By combining the latest technology with vetted providers, we help engage 1 in 3 employees, reduce recovery times, and lower healthcare costs. We are an award-winning, passionate, and mission-driven team with the support of leaders in psychiatry. We have raised over $300 million to date from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, Rethink Impact, Work-Bench, William K Warren Foundation, SemperVirens, Able Partners, True Capital Ventures, and a strategic investor Guardian Life Insurance. Thanks to their partnership, our current valuation has reached $2 billion.

The Role
Ideally based in NYC, the Chief People Officer (CPO) will act as a key member of the leadership team and oversee the overall strategic direction of the People & Talent function at Spring Health. The CPO will build and lead all People operations for the company, including onboarding, training and development, compensation analysis, benefits, organizational planning, organizational engagement, DEI efforts, Talent/Recruiting and culture. This role means wearing many different hats and requires an experienced leader who is ready to sit on Spring Health’s leadership team and take on the exciting challenge of building out a critical function within a fast-paced, people-centric, high-growth business.

The CPO will be, with the support of the leadership team, the driving force behind Spring Health’s employee experience. They will have a passion for building world-class teams while facilitating environments that allow people to do their best work. The CPO will be an instrumental business partner in the continued growth of Spring Health through the creation and execution of thoughtful and agile people-focused strategies and initiatives to ensure that Spring Health is attracting, developing and retaining high-quality talent to fuel the expansion of the brand.

The CPO will build a strong foundation for the People function inclusive of a world-class team, system and processes, and will work cross-functionally, with stakeholders throughout the company to provide thought partnership and support the rapid growth of all functions. This is an entrepreneurial role in a entrepreneurial organization. The ideal candidate will combine strategic vision and depth of experience with an ability to execute well in a fast-paced, high-growth business. The CPO will report to the Founder & CEO, April Koh. 

What you'll be doing:

  • Strategic Leadership: Partner with the executive team to drive strategic planning for the People function and partner with department leaders to support the overall People strategy across the company. Provide ongoing thought leadership and coaching to leaders. Leverage best in class KPIs and communicate progress to key stakeholders as needed.
  • Onboarding, Training and Retention: Develop 360-degree plans for the onboarding, training and engagement of employees, with satisfaction and retention at the core of every decision. Continue to evolve the company-wide performance management programs to support feedback loops, competency development, goal setting and career pathing.
  • Organizational Planning: Lead the efforts around long-term people planning to fuel the growth of the business. Partner directly with the leadership team to understand business goals and partner with department heads to develop and meet organizational objectives and KPIs.
  • Engagement and Culture: Be the driving force behind Spring Health’s culture and develop creative solutions to amplify employee engagement, DEI efforts and overall company morale with the goal of making the Spring Health an employer of choice. Measure success through engagement surveys, employee satisfaction, retention, ENPS, etc.
  • Process Implementation, Foundation Building and Compliance: Design, implement and optimize systems and processes to support all People objectives while communicating, delivering, and refining all initiatives as they relate to People and Culture. Own employee relations and compliance, and ensure Spring Health is up to date on best practices and employment law. Ensure Spring Health leverages the best technology across the HR spectrum to drive efficiency throughout the function.
  • Build a World-Class People Function: Lead the charge in building a world-class People team to support the continued growth of the business. This will be a team of enthusiastic professionals who are passionate about building great teams and culture.

What we expect from you:

  • Proven success rising through the ranks of high-growth, early and mid-stage organizations known for their focus on exceptional employee experience, talent, trust and customer loyalty.
  • 10+ years of experience with at least 3 years managing all functional areas of People departments.
  • Proven ability to create and execute programs that attract, develop and retain outstanding talent with data to support success.
  • Proven ability to translate organizational and business priorities into People initiatives with metrics to support and track success.
  • Experience creating and implementing pragmatic and business-focused HR related programs and initiatives.
  • Experience building and implementing HR systems from the ground up.
  • Demonstrated success with driving employee engagement and culture.
  • Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations, DEI, performance management, and federal and state employment laws.
  • Demonstrated commitment to diversity, equity, and inclusion in human resources.
  • Strong communication skills with the ability to collaborate with cross functional team members.
  • A team player who acts with a sense of urgency and adapts to a fast-paced and ever-changing environment.
  • Resourceful and takes initiative to seek internal and external resources when problem solving.
  • Demonstrated experience in change management best practices.
  • Ability to bring immediate credibility to the People function through professional qualifications, experience, leadership, and the highest levels of integrity.
  • Experience reporting to or delivering results directly to C-level stakeholders. Track record of influencing both leaders on tactical execution and C-level execs on strategic imperatives.
  • Very data driven.
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred. 

KEY COMPETENCIES

  • Team Leadership: Passionate, high integrity leader who can inspire their teams. Possesses the energy, sincerity and drive to engage and build meaningful relationships, grounded in trust, with a diverse and distributed team. Genuinely excited to spend time “in the business”, with the team, and always understands the “pulse” of the team. Balances inspiration and accountability. Embodies and drives the core values. Leads with calm during times of stress. 
  • Growth/Optimization/Scale Mindset: Has an ability to both develop a strategy and lead the organization in its execution. Eager to take on new challenges with open-mindedness and a winning- mindset, while respecting team, peers, and leaders. Possesses the problem-solving ability to lead the charge on tackling complex issues. Leverages data and analytics to drive business decision-making. 
  • Ownership and Mastery of Craft: Focused on outcomes. Able to deliver on commitments while installing the right amount of process to enable steady performance. Flexible in approach to deliver quality and excellence, in the face of high growth and unexpected twists and turns. A relentless execution expert with confidence in her/his expertise in core areas. Always learning, optimizing and improving. 
  • Collaboration and Influencing: Will have the gravitas, willingness, and ability to work effectively at all levels of the organization. Facilitates connection and collaboration across the business. Brings the “playbook” to the table but has the flexibility and humbleness to adapt to business and stakeholder needs. Will contribute skill and experience with generosity, and be willing to work with anyone to drive real business impact. Balances strong quantitative and analytical skills with the emotional intelligence needed to influence organizational outcomes. 
  • Effective Communication Skills: High integrity, no-nonsense approach. Knows how to communicate through the brand voice and at all levels of the organization. Understands how to communicate through a decentralized organization. Quick and to the point. An active listener.
  • Innovation and Entrepreneurialism: Ability to thrive in a dynamic, fast-paced environment. Relentless focus on improvement and raising the bar. Balances scrappiness and execution with business maturity, prioritization and thoughtfulness. Is curious, agile, a self-starter and welcomes challenge as a conduit to improvement. Can be creative with resources and has a history of getting things done in complex environments. 

Benefits of working at Spring Health:

Focus on total health including:
Generous medical, dental, vision coverage available day 1 + access to One Medical
Access to Spring Health’s platform which includes (10) free therapy sessions
Unlimited time off in addition to (12) paid holidays
16-18 weeks paid parental leave 
$500 per year Wellness Reimbursement 

Creating a culture you can thrive in:
Flexible remote and hybrid work style arrangements
Calm Fridays to encourage meeting & distraction free days 
Donation matching to support your favorite causes
Employee resource groups

Supporting you financially through:
Competitive mix of salary and stock options
Employer sponsored 401(k) match

In addition to finding people who are truly excellent at what they do, we take our values at Spring Health seriously:
Members Come First We are genuine member advocates.
Move Fast to Change Lives We build with urgency and intention.
Take Ownership We extend trust and hold ourselves accountable.
Embrace Diverse Teams & Perspectives We find strength in the diversity of cultural backgrounds, ideas, and experiences.
Science Will Win We will achieve impact by innovation and evidence based frameworks.
Candor with Care We are open, honest and empathetic.

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Applicants must be currently authorized to work in the United States on a full-time basis. Spring Health will not hire any applicants who are present in the United States on an F-1 visa, H-1 visa, or STEM OPT extension.

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Where we are

Our company is located in beautiful Midtown, NYC with plenty of great restaurants and bars. Plus, the office is commuter friendly with various trains and bus stops being close by.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • LaravelFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailgunEmail
    • HubspotEmail
    • HubspotLead Gen
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What are Spring Health Perks + Benefits

Spring Health Benefits Overview

Spring Health offers employees benefits and perks across multiple categories. Internal benefits include the mental health benefit of 10 free therapy sessions per year and opportunities in the form of equity grants as part of our employment offer. In conjuncture with our PEO, we also are able to provide employees with discounts including those for gym memberships, cell phone plans, and entertainment/travel. Through Sequoia, employees also receive medical, dental, vision, and life insurance as well as access to financial wellbeing.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
DEI Task Force, Spring Health, Party Planning Committee
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Projected launch is Q1 2022.
Diversity manifesto
Diversity Employee Resource Groups
Projected launch Q1 2022.
Hiring Practices that Promote Diversity
Actively source diverse candidates, post to channels to promote diversity, partnership with Diversityjobs.com, diverse hiring panels. Company demographics: 46% POC 62% Women # of employees 260
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Spring Health offers pre-tax health and dependent (day care) accounts available
Disability Insurance
Dental Benefits
Spring Health offers a robust dental plan through Guardian Dental Basic Plan or Guardian Dental Premier Plan
Vision Benefits
Spring Health offers a vision plan through VSP Vision Standard
Health Insurance Benefits
Spring Health offers employees health insurance through Empire PPO 2000, Empire PPO 1000, Empire PPO 20, Empire HSA 2500. SeePlan Detail table for more information.
Life Insurance
Pet Insurance
Discounts on Pet Insurance through Sequoia
Wellness Programs
Discounts on Wellness Programs through Sequoia
Mental Health Benefits
10 Free Therapy Sessions for employees, 10 for friends & family, Access to Spring Health Offering (CBT exercises, Meditation, etc.)
Retirement & Stock Options Benefits
401(K)
401(k) is administered through Guideline and employees become eligible 90 days after their start date. Eligible employees will receive an invite on their 90th day.
401(K) Matching
Launching 401k Match Program in 2022
Company Equity
Spring Health offers stock options for all full time employees with a 4 year vesting period,
Performance Bonus
Performance bonus for sales, customer success, strategic accounts and specialty roles.
Match charitable contributions
Spring Health will match $25 - 200 per employee per year annually.
Child Care & Parental Leave Benefits
Child Care Benefits
Discount on KinderCare Learning Center Discount on tuition to The Learning Experience
Generous Parental Leave
For child bearing parents we cover 12 weeks of paternity leave. For non-child bearing parents we cover 6 weeks of paternity leave. Depending on the state a portion is paid and the remainder is topped.
Remote Work Program
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We offer pre-tax account for parking and transit
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Home Office Stipend for Remote Employees
Spring Health sends company equipment (laptop, monitor, keyboard, mouse, docking station) and $300 stipend for other products
Professional Development Benefits
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

Financial Well-Being
One Medical
Discounts via. PerkSpot where categories include apparel, auto buying, automotive, beauty & Fragrance, books, movies & more, business perks, cell phones, etc.

An Insider's view of Spring Health

What are some social events your company does?

We have a spirit week called Spring Shine Week to celebrate our successes, acknowledge our valued team members, spotlight our mission, and look ahead to what we will conquer next. We celebrated our 5th anniversary with some cool swag, a birthday dinner at SoHo House, and of course, karaoke. In the office, there are weekly breakfasts and Happy Hours

Ryan

Office Manager

What projects are you most excited about?

We have seen a children and family mental health pandemic arise within the broader pandemic - parents are struggling to homeschool and care-give for their children while working full time jobs, all from under the same roof. My team is working on building the world's best mental healthcare offering to support these children, adolescents, and parents

Laura

Group Product Manager

How has your career grown since starting at the company?

Spring Health is the first organization I’ve been with that really delivered its promise to foster career growth. In a high growth company, there’s so much opportunity to lean into diverse and complex challenges that develop new and refine old skills. Since joining, I've been promoted to a people manager role and just hired our newest team member.

Alyssa

Sr. Product Marketing Manager

How do you make yourself accessible to the rest of the team?

Accessibility is about logistics and channels of communication, however, the step before that is more important - approachability. I focus on ensuring my team knows that I am here to help professionally and personally. Whatever the topic, I make it clear that I am consistently available to be helpful, even if it's simply a chat.

Riley

Chief Operations Officer

What's something quirky about your company?

I consider myself a little quirky at times and it’s something I don’t need to hide at Spring Health. #random, #food, and other fun slack channels are ways Spring Health and all of its employees have fostered an open and safe place for me to be myself.

Mo

Sr. QA Engineer

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