Community Associate
In under 3 years, Meero has managed to bring disruptive innovation to the world of professional photography. Our AI-powered retouching technology and our global photographers community have helped us achieve amazing traction. We now have 450 Meero employees in 6 offices around the world and gather a community of 50 000+ photographers globally.
JOB BRIEF
We are looking for a qualified Community Associate to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you.
Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.
Ultimately, you should be able to act as the face and voice of our brand and manage some community communications.
RESPONSIBILITIES
Manage communication campaigns to align with community strategies
Manage integration & development of the Meero community platform
Provide engaging text, image and video content for community sharing
Respond to comments and community queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with internal teams such as Development and IA departments to stay updated on new products and features to promote towards community
Build relationships with community & industry partners
Stay up-to-date with digital technology trends
REQUIREMENTS
Proven work experience as a community associate / manager - offline. We are not looking for a social media manager but it’s a plus if you have experience in it.
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Excellent verbal communication skills
Excellent writing skills
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask