Culture & Office Experience Manager

| Greater NYC Area | Hybrid
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Databases are the beating heart of every business in the world.

Cockroach Labs is the team behind CockroachDB, an open-source, distributed SQL database. We aim to build infrastructure that keeps pace with the world, so developers can focus on what matters most: building the best products. Join us on our mission to Make Data Easy. Are you ready to aim high and build to last?

About the Role

Cockroach Labs is looking for a Culture and Office Experience Manager to embody our culture and create an office experience that reflects our values, whether it’s in our NY Headquarters, co-share offices, or with our Remoachers who work from home. You will perform a wide range of administrative and office support activities to enhance our already engaged workforce. You will be the first person most employees and guests encounter when they enter our office and will be a crucial component of our unique company culture. This position is part of the People Operations team with the opportunity to directly impact culture. 

You Will

  • Ensure the office is organized and welcoming to all visitors, greeting and directing visitors in a professional, friendly, and hospitable manner, which includes answering and directing incoming calls.
  • Take pride in the appearance of the office, and ensure the office is clean, organized, well-maintained, and well-supplied.
  • Manage shipping and receiving for the office and retrieve, sort, and distribute incoming mail.
  • Manage meeting room calendars and associated logistics and ensure conference rooms are clean and presentable.
  • Serve as the main point of contact for all internal and external office related questions.
  • Boost team happiness and productivity by managing and planning events, including but not limited to catering set up, team social and business engagements in and out of office, in office events with external guests, and other engagements as needed.
  • Assist with the employee experience from new hire orientation (assemble company swag & orientation folders for their first day, greet and give office tours) to exit. 
  • Execute administrative tasks (manage calendars, book travel, and schedule facilities and equipment) as needed.
  • Handle urgent or ad hoc projects as required. 
  • Have the ability to work overtime for special projects as needed, including some weekends.

The Expectations

In your first 30 days, you will work closely with our Facilities Manager to become familiar with our environment and culture. While learning about our unique culture, you will build a foundation to work on a variety of responsibilities to ensure the office experience is an organized, efficient, safe, fun and collaborative environment for our employees that reflects and promotes our cultural values.

Your starter project within your first 90 days will include (but not be limited to):

  • Taking ownership of welcoming new Roachers on their first day. You will work with Facilities, IT, and Employee Experience to ensure Roachers have what they need when they arrive. This will include everything from the ideation and creation of onboarding swag to the welcoming of new Roachers at our company-wide team meeting.
  • In office employee engagement. You will take on the execution of our cultural engagements like Tea Time, Happy Hours, and CREWS (Cockroach Employees Who Support). 
  • Ad-hoc support for our first annual RoachConf! In December, Roachers from across the globe will gather in our NYC HQ for talks, workshops, and special guest speakers! You will work closely with Facilities and Employee Experience to ensure the internal conference is a hit. 

After 3 months, you'll be fully integrated into the team. You will work more independently, improving and identifying new ways to provide a unique culture and office experience for both Roachers and visitors.

You Have

  • Passion for working in quickly changing environments and owning multi-functional pieces (culture, engagement, office management, administrative/executive duties) in a very highly visible role.
  • Interest in being involved in the organization's culture and planning fun events.
  • Solid organizational skills with acute attention to detail, taking pride in the appearance of the office.
  • Ability to work independently and to define and solve problems, set priorities, and propose solutions effectively with minimal direction or guidance.
  • Demonstrated ability to interact effectively with a wide variety of people and levels of management.
  • Willingness to learn, be flexible, remain calm under pressure, and play an essential role in an exciting and growing company.
  • A team player mentality and are not afraid to roll up their sleeves to help get things done.
  • Professionalism, solid communication skills, and the ability to handle sensitive information.
  • Knowledge of MS Office (Word, Excel, Chrome, Outlook) and G Suite Apps.
  • 2+ years of professional work experience as an Office Manager, Executive Assistant, Administrative Assistant, or similar. Past startup experience is a plus!

The Team

Lindsay Grenawalt - Chief People Officer

Lindsay focuses on attracting, developing, and retaining the best possible talent for Cockroach Labs. She was first exposed to the world of startups at Google Ventures then moving to Yext as the VP of People Operations, where she was responsible for growing the company from 150 to over 400 employees across the United States, the Netherlands, and the UK. When she is not at work, you can find her exploring the culinary delights of New York and attempting to recreate them at home.

Our Benefits

  • 100% health insurance coverage (for you and your dependents!)
  • Paid parental leave (with baby bucks)
  • Flex Fridays
  • Flexible time off & flexible hours
  • Education reimbursement
  • Relocation support

Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • TypeScriptLanguages
    • SCSSLanguages
    • ReactLibraries
    • ReduxLibraries
    • CypressFrameworks
    • DockerFrameworks
    • gRPCFrameworks
    • JestFrameworks
    • KubernetesFrameworks
    • OAuthFrameworks
    • React Testing LibraryFrameworks
    • CockroachDBDatabases
    • PebbleDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • InVisionDesign
    • AirtableManagement
    • NetlifyCMS
    • Chorus.AICRM
    • DocuSignCRM
    • DriftCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • AnaplanCRM
    • DemandbaseCRM
    • ClariCRM
    • PostBeyondEmail
    • MarketoLead Gen
    • BizibleLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • Google MeetCollaboration
    • CultureAMPCollaboration
    • PaveCollaboration
    • BambooHRCollaboration
    • JIRAProject Management
    • LookerProject Management

Location

Our HQ is centrally located on the border of Chelsea, Manhattan's vibrant arts neighborhood, and the trendy Flatiron District. Known for a rich and diverse dining scene, there are no shortages of cafes and eclectic lunch, dinner, and happy hour options to explore in this area.

An Insider's view of Cockroach Labs

How do you empower your team to be more creative?

We empower our teams to be more creative with two core values: autonomy and a commitment to excellence. We surround teams with examples of excellence, high standards, and critical information to spark ideas and then empower them with the autonomy to act.

Isaac Wong

VP, Engineering

What unique initiatives do you have that encourage innovation?

Lasse

Member of Technical Staff

What are Cockroach Labs Perks + Benefits

Cockroach Labs Benefits Overview

Well-being for All: We partner with Spring Health (12 pre-paid sessions per year), LiveHealth Online, and an Employee Assistance Program to provide free counseling and mental health support on our team.

Flexible Time Off: Take time off when you need it and disconnect when you're not at work. Arrange your calendar in the way that makes the most sense for your unique personal and professional priorities.

Having Fun Together: In addition to sharing meals and snacks in the office and through online #donut meetings, we dedicate company time to bond through activities and events that include trivia, karaoke, paint-alongs, games, cocktail crafting, cooking, fitness classes, and more.

Team Trips: These might be trips to the NYC HQ or to camp in the mountains. The connections made in these environments build friendships, inspire ideas, and deepen the ties which make working together fun and productive.

Learning is Good: We provide an annual stipend to support your learning and development. We also host free professional development workshops throughout the year.

Parental Leave & Family Planning: We offer 12 weeks of paid parental leave to all new parents after 30 days with us, individualized transition time and re-entry support with 10 transition days to use during the first month after returning from leave; plus $500 baby bucks.

Health, Retirement, & Other Perks: competitive health insurance coverage for you & your dependents; One Medical membership; XP Health smart vision platform benefits; gym discounts; gender-affirming care; life insurance; free Covid testing; employee discounts & perks through SmartSpend; commuter benefits; FSA; 401(k).

Culture
Volunteer in local community
CRL dedicates at least 2 days per year to volunteering and our ERGs organize volunteer events throughout the year. For each hired referral, we donate $2,500 to the referrer's charity of choice.
Partners with nonprofits
CRL has ongoing partnerships with orgs including Black Girls Code and Marcy Lab. Our marketing, events, and recruiting teams have long replaced swag gifts with charity-based campaigns.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Mandated unconscious bias training
CRL regularly conducts company-wide and departmental trainings on avoiding unconscious bias, anti-harassment, and fairness in hiring.
Mean gender pay gap below 10%
Diversity employee resource groups
CRL's CREWS groups aim to foster inclusivity and connection. POC@CRL, Women of CRL, Infinite Colors (neurodivergence), and Roacher Pride are currently active, and any Roacher can make a new one!
Hiring practices that promote diversity
CRL has built more equitable hiring practices with resume-less, exercise-based interviews and standardized rubrics across all interviews, along with regularly conducted unconscious bias training.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CRL's employees have the opportunity to elect into an FSA which allows them to make pre-tax contributions to an account for medical expenses.
Disability insurance
U.S. employees are covered by Cockroach Labs's short- and long-term disability insurance.
Dental insurance
Cockroach Labs offers comprehensive dental coverage with preventative care coverage at no cost to employees.
Vision insurance
We cover 100% of the premium for vision insurance which covers up to $130 in frames or contact lenses per year and XP Health membership (includes 3 $180 benefit credits for eyewear or lenses).
Health insurance
Competitive Medical, Dental, Vision, Basic Life, AD&D, and Disability Insurance for you, your spouse, partner, and/or dependents, along with One Medical and LiveHealth Online memberships.
Life insurance
Cockroach Labs offers competitive life insurance to our employees.
Pet insurance
Lower vet bills by up to 90% with a pet insurance policy.
Wellness programs
We offer a gym reimbursement program and contribute to CitiBike memberships.
Team workouts
Our Workplace Experience team organizes wellness events including summer yoga and outdoor retreats when conditions allow. Members of our #fitness channel meet daily for 15 min workouts.
Mental health benefits
Cockroach Labs partners with Spring Health to provide pre-paid therapy sessions to all employees in addition to an EAP and a LiveHealth Online membership.
Financial & Retirement
401(K)
Company equity
Equity compensation is determined by the impact we expect an individual to have in their role paired with the risk that earlier employees took in joining the company.
Charitable contribution matching
Cockroach Labs matches employee referral bonuses with an equivalent donation to a 501(c)(3) organization of the employee's choice.
Child Care & Parental Leave Benefits
Childcare benefits
Dependent FSAs allow you to set aside pre-tax dollars for child care during the day or before/after school. Cockroach Labs also gift new parents $500 Baby Bucks to use on family essentials.
Generous parental leave
We offer 12 weeks of paid parental leave to all new parents after 30 days with us, individualized transition time and re-entry support with 10 transitions days to use during the first month back.
Family medical leave
Employees in need may qualify for a leave of absence to care for their own serious health condition or that of a spouse, child, or parent.
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Cockroach Labs regularly hosts Connect + Contribute Days, company-wide opportunities to volunteer or contribute to your community on company time.
Sabbatical
Employees with over five years of service who have significantly impacted the company's success are eligible for up to three months of sabbatical leave.
Paid holidays
Paid sick days
Cockroach Labs offers up to two weeks per year of sick leave in addition to flexible PTO.
Office Perks
Commuter benefits
Pre-tax Commuter Account & Citi Bike Membership Contributions.
Company-sponsored outings
Monthly Company Activities, Holiday Parties, & Bi-Annual Company Trips.
Free daily meals
CRL offices have fully stocked kitchens. In-office employees receive lunch stipends Mon-Thurs and order custom meals via a platform that donates a meal to alleviate food insecurity for each order.
Free snacks and drinks
All corporate offices have fully stocked kitchens with unlimited snacks and beverages. Visit the NYC HQ for cold brew on tap!
Company-sponsored happy hours
Cockroach Labs regularly hosts in-office and virtual happy hours. Our POC@CRL CREWS group hosts monthly "Wine Wednesday" Kickbacks.
Recreational clubs
Recreational Clubs at Cockroach Labs includes #fitness, ping pong, book club, and more!
Relocation assistance
Relocation assistance for you and your family to move to a corporate office location (as applicable).
Fitness stipend
Cockroach Labs offers a gym reimbursement program and CitiBike membership discounts. We also have a gym in our NYC HQ!
Onsite gym
Professional Development Benefits
Job training & conferences
Learning is Good resources including a yearly L&D stipend (up to $1500 per year).
Lunch and learns
Lunch & Learns are regularly hosted at Cockroach Labs.
Promote from within
Mentorship program
New Roachers are paired with a "Roachmate" to act as guides and buddies through onboarding. The Engineering department offers a formalized Mentorship Program.
Online course subscriptions available
Customized development tracks

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