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Culture & Office Manager

| Greater NYC Area

Office & Culture Manager:

As Office & Culture Manager, you'll anticipate and address the administrative, logistical and cultural needs of the Jackpocket team. We'll look to you as a bright, guiding light, as you ensure the office is always running smoothly, the environment is positive and comfortable, and all employees are happy and productive. As one of the most critical and visible members of the organization, you'll report to the Managing Director and work directly with the leadership team, gaining broad exposure to startup operations. This role is an excellent stepping stone to a Chief of Staff, VP of Operations or HR role.

Responsibilities

  • Keep a pulse on team culture.
  • Be a proactive confidante and resource to employees, especially regarding issues they're not comfortable discussing with the executive team
  • Assist leadership team with recruiting candidates to join our growing team by acting as their primary contact.
  • Conduct phone screens, coordinate in-person interviews, conduct reference checks and onboard new employees.
  • Act as executive assistant to the CEO (and other Executives as needed), acting as gatekeeper, meeting scheduler and travel planner.
  • Ensure the office remains clean, orderly and well-stocked. Keep the kitchen stocked with healthy snacks and coordinate with lunch caterers.
  • Plan and coordinate team bonding activities, from happy-hours to off-site retreats.
  • Act as central contact to service providers on accounting, insurance, taxes, stock options, benefits and payroll.

Competencies

  • Strong communication skills
  • able to interface with external contacts
  • Strong interpersonal skills
  • Strong problem-solving skills
  • Highly punctual and detail-oriented - not prone to careless errors.
  • Basic excel skills. Not afraid of numbers.
  • Humble, fun, spirited, and self-aware.
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Technology we use

  • Engineering
  • Product
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypescriptLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • SmartsheetManagement

Location

Our new headquarters is located right at Bryant Park with great eats, happy hour spots, and transportation options galore.

An Insider's view of Jackpocket

How does your team reward individual success?

We have Friday Wins to celebrate what people have accomplished over the last week: new designs, new features in the app, new ads, marketing successes, etc. Throughout the day, people will give you shoutouts for good work on our Slack channels. Our CEO does a really good job of recognizing ideas and giving feedback.

Nick

Developer

How do you collaborate with other teams in the company?

Anything that will help Jackpocket users is part of my realm! Day to day that could mean working with developers to "check under the hood" and investigate potential issues, with the marketing team to ensure we're using consistent brand voice with our customers, or with product strategy so use customer feedback to enhance the app.

Meisha

Customer Service

What are some things you learned at the company?

I joined Jackpocket in the early days, when there were only 6 of us, and knew absolutely nothing about the lottery industry. It’s exciting because there is no roadmap for the problem we’re trying to solve. We get to build everything from scratch. It’s a unique opportunity and a challenge—nothing fazes us!

Javier

Developer

How do your team's ideas influence the company's direction?

If we have ideas, we can run with them. And then before you know it, it’s a key feature to our business. People aren’t telling you no. I’ve been with Jackpocket since the beginning and a couple of big company milestones came about from a question like “Hey, could we get this to work…?” that someone took ownership of and ran with.

Matt

Developer

What’s the vibe like in the office?

It’s a friendly, comfortable atmosphere, and we interact with each other in a low-pressure way. We love to go to lunch and happy hours together. Maybelle (our office dog) is usually running around. The people are a family.

Karolina

Motion Designer

What are Jackpocket Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
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