About Our Customer Success Training Specialist role
Dynamic Yield is looking for an experienced training specialist to facilitate the design and delivery of instructor-led training, both virtual and in-person to our customers and partners. This is an exciting opportunity for someone looking to take ownership of training and design something from start to finish.
The Task-at-Hand:

• Create and deliver exceptional client-facing training that is easy to absorb to a wide variety of audiences, both virtual and in-person 
• Create course objectives and metrics, and then track and analyze to measure effectiveness, iterating on content and delivery as needed
• Work closely with the product and knowledge teams to ensure training curricula is always up-to-date and captures new features as needed
• Become the training expert for the DY platform, training the trainers, and providing feedback to others who may need support in training 
• Manage end to end training events and logistics, including budgeting, communication, enrollment, event planning, materials management, onsite logistics, and post-course evaluations
• Researching and recommending new methods and technologies suitable to enhance training programs.

Optimal Skills for Success:

• 3-5 years of experience training business users on SaaS platforms
• Basic knowledge of HTML/CSS, JavaScript and web technologies across different platforms
• Well versed in adult learning methodologies and able to evaluate learning effectiveness using instructional design assessment strategies
• Deep instructional design knowledge and application with the ability to transform content into highly engaging and impactful learning experiences
• Experienced in building and writing clear and effective training content
• Ability to travel to customer sites, both domestic and international (up to 30% of time)
• Strong problem-solving, analytical and technical skills
• Someone who gets a kick out of making customers successful.
• Knowledge of online digital marketing, eCommerce, or web analytics is a plus
• Exceptional presentation skills are a must
• Strong classroom management skills
• Excellent interpersonal/communication skills (oral and written)
• Experienced with virtual classroom training delivery tools (WebEx, Adobe Connect, GoToTraining)
• Bachelor’s degree or equivalent experience
• Salesforce or Marketo skills a plus