Ro's mission is to be a patient's first call for all of their healthcare needs.

New York, NY

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Director of HR Operations

| Greater NYC Area

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About Ro

Founded in 2017, Ro is a patient-driven telehealth company that puts you in control of your health. We’re patients, just like you, building technology to make healthcare accessible, affordable, and maybe even enjoyable. Ro powers three digital health clinics -- Roman for men’s health, Rory for women’s health, and Zero for fighting smoking addiction -- as well as Ro Pharmacy, a simple and affordable online pharmacy where every medication is $5 per month. The company’s nationwide networking of physicians and pharmacies provides a personalized, end-to-end healthcare experience from online treatment to the delivery of medication and ongoing care. Ro was named #2 in Wellness on Fast Company’s 2019 list of the World’s Most Innovative Companies, listed by Inc. Magazine as a Best Place to Work in 2020, and earned its Great Place to Work Certification in 2020.

As the Director of HR Operations, you will design, execute, and optimize the foundational and operational People team work to ensure it is efficient and effective. Reporting into the Chief People Officer, you will help us improve the scalable, customer-friendly, and timely ways we currently run day-to-day HR by zooming out to see patterns and trends and then digging in to implement process, system, and/or education. You will have the unique opportunity to relentlessly drive improvement as we grow and support the business in achieving our meaningful mission and stellar results.

What You’ll Do:

Establish and maintain overarching, scalable strategy for operational people processes and data (self-service information, systems/tools for information and transactions, data integrity and usability, etc)
Manage payroll, benefits and all leave processing and ensure state and federal compliance
Improve and maintain scalable solutions for employees communicating with the People team on People matters, with high attention to customer service and timeliness
Partner with People Business Partners to create self-service training and resources that address the most common employee needs and identify ways to innovate and optimize
Responsible for all compliance matters (handbook, policies, record keeping, training requirements, audits, annual reporting, etc), including regular training for employees and new hires
Own diligence and logistics for any mergers and acquisitions that involve employees
Manage all vendor relationships for People team systems, ensuring we leverage and optimize these services and resources available
Assess new People technologies and run point on implementation/data migration for new systems
Oversee and maintain quality and integrity of key People data and metrics

What You Bring to the Team:

10+ years of People / HR experience with at least three years leading part of all of an HR Operations function
High sense of urgency and accountability. You have a high service-orientation, making sure to address issues/deliverables in a timely and effective way and to drive accountability on the team and with key partners.
Strong communication skills - especially 1:1 and written/internal communications
A strategic mindset and a “roll-up-your-sleeves” attitude -- no task is too small for you
Ability to deal with ambiguity and be adaptable as situations require
Bonus points: Zenefits and CultureAmp experience, and experience implementing a new HRIS system

Benefits + Perks

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
Commuter benefits
401(k)
Unlimited PTO
Fitness reimbursement
Paid maternity/parental leave

We welcome qualified candidates of all races, creeds, genders, and sexuality to apply.

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Where we are

Ro is located in the heart of Flatiron district at the corner of 23rd and 6th.

Technology we use

Engineering
Product

- GolangLanguages
- JavascriptLanguages
- PythonLanguages
- SqlLanguages
- LookerLanguages
- ReactLibraries
- DjangoFrameworks
- PostgreSQLDatabases
- AsanaManagement
- JIRAManagement

Ying Ma, Ph.D.

Senior Data Scientist

Tech with purpose

Improving a system of care for millions

Ma builds machine learning and AI frameworks with one goal in mind: make the patient experience better. She's working on the second version of Ro's in-house ML deployment system, which has a 50 millisecond response time and auto-scales depending on workload. She also collaborates cross-functionally to dream up new ways of leveraging NLP, queueing theory and knowledge graphs to push the limits of what telehealth looks like.

The end goal is to create an unrivaled experience for everyone on the Ro platform. We are building a patient-centric healthcare system that also empowers providers to deliver the best care possible.

Mike Bohl, M.D.

Associate Director, Medical Content

Grow with Ro

How will you use your new skills?

How would you use your learning stipend? Bohl chose a physician's license and writing certifications. "If I develop a new skill, I’ll be able to use it," he said. Through Grow With Ro, a formal development program, Bohl and his manager looked at how his evolving expertise had led him to pick up new responsibilities and add value to his team. Tangible progress in hand, he received his first promotion in less than a year.

One of the really cool things about working at Ro is that the road ahead is open — if I can imagine something for my role, then I can pursue it.

Saman Rahmanian

Co-Founder and CPO

WORKING AS ONE

Room for bold thinkers to try something new

Rahmanian believes in a simple idea: Bring talented techies together to solve a problem, then give them autonomy to solve it. "If the goal is ambitious, people will think creatively and come up with unexpected solutions," he said. He stays connected to the company through one-on-one skip-level and all-hands meetings, and Founders and Jam, a weekly breakfast for employees and founders to share ideas and feedback.

The best way to foster creativity is by creating small, nimble cross-functional teams of incredible talent. Everyone deserves to work with somebody they deeply respect and can learn from.

What are Ro Perks + Benefits

Ro Benefits Overview

Ro provides holistic employee benefits that allow Ro’ers to live their best lives and do their best work. Ro is focused on creating a supportive, equitable, and enjoyable experience for employees from its onboarding programs, to performance and compensation practices, to parental leave policies, health benefits offerings and beyond.

Culture

Volunteer in local community

Ro offers employees two paid volunteer days per year of the employee’s choice

Partners with Nonprofits

Ro Coffee Chats program to mentor BIPOC students in partnership with local organizations and universities. Ro also partners with the NY Fund for Public Health & All Star Codes

Friends outside of work

Eat lunch together

Intracompany committees

Ro has a Diversity, Equity, and Inclusion (DEI) Council made up of employees and leadership from across the company

Daily stand up

Open door policy

Team owned deliverables

Team based strategic planning

Group brainstorming sessions

Open office floor plan

Diversity

Unconscious bias training

Ro hosts recurring diversity, equity and inclusion trainings for its employees and the providers delivering care on its telehealth platform, covering topics such as racism in healthcare, unconscious b

Mean gender pay gap below 10%

Diversity Employee Resource Groups

Ro supports and funds Employee Resource Groups, including: Asians of Ro, Black at Ro, LatinX at Ro, and Ro Pride to foster inclusion and allyship within Ro and the external community

Hiring Practices that Promote Diversity

Ro has designed and implemented a DEI hiring plan, with a special focus on the rapidly growing tech and engineering teams.

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

Disability Insurance

Dental Benefits

Vision Benefits

Health Insurance Benefits

Life Insurance

Pet Insurance

Wellness Programs

Team workouts

Mental Health Benefits

Retirement & Stock Options Benefits

401(K)

401(K) Matching

Company Equity

Child Care & Parental Leave Benefits

Generous Parental Leave

Flexible Work Schedule

Remote Work Program

Family Medical Leave

Return-to-work program post parental leave

Vacation & Time Off Benefits

Unlimited Vacation Policy

Paid Volunteer Time

Paid Holidays

Paid Sick Days

Perks & Discounts

Casual Dress

Commuter Benefits

Company Outings

Stocked Kitchen

Some Meals Provided

Happy Hours

Pet Friendly

Relocation Assistance

Fitness Subsidies

Home Office Stipend for Remote Employees

Professional Development Benefits

Job Training & Conferences

Diversity Program

Lunch and learns

Promote from within

Continuing Education stipend

Additional Perks + Benefits

Ro is always listening to its employees to learn how to best improve or expand on its benefits programs, company practices, professional development, and community initiatives. Employee feedback has shaped many of the benefits, such the company’s remote work policies, wellbeing perks and CSR program.

View full list of perks + benefits

An Insider's view of Ro

What does your typical day look like?

My day involves a lot of interactions with different teams to communicate and align on the ‘why’ behind the decisions we make as well as leading the work of the product design team — it’s full of constant decision making and communication throughout the day.

Pacssu Park

Director of Product Design

What is your vision for the company?

Ultimately, we aspire to be your first call — to either handle everything you need from beginning to end or to guide you throughout your journey when you’re better served by others. We see a world in which patients are in complete control of their care. A world in which physicians, nurses, and pharmacists are empowered, not replaced by technology.