BetterCloud
New York, NY

Director of People & Culture at BetterCloud

| Greater NYC Area
Sorry, this job was removed at 11:23 a.m. (EST) on Thursday, August 15, 2019
Find out who's hiring in NYC.
See all HR + Recruiting jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

BetterCloud is the first SaaS Operations Management platform, empowering IT to define, remediate, and enforce management and security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. Which is why CB Insights and the New York Times named BetterCloud as one of “50 Future Unicorns” in 2019. BetterCloud is located in New York City, San Francisco, and Atlanta.

We are a high energy, high growth startup, that is seeking a hard-working, organized resource to join our People & Culture team in NYC. Our Director of People & Culture will be the go-to business partner for department leaders in NY and SF in a variety of areas including communications, employee relations, performance management, resource management, team and individual development, practice/policy interpretation and application, and other management challenges. We need adaptable, self-motivated people who have strong critical thinking skills. We want someone who cares a lot about culture and the people that form it, and will ensure we are maintaining and improving the elements that makes BetterCloud special as we grow.

Requirements

  • 5-7 years of Human Resources Generalist experience
  • Experience in managing multi-state employee populations – particularly with California is highly desired
  • Functional experience in employee relations, benefits, compensation, performance management, and recruitment along with a strong familiarity with employment laws and regulations
  • Bachelor’s degree or PHR or SPHR/SHRM-CP or SHRM-SCP or equivalent certification desired
  • Strong analytical skills, including reporting, synthesizing data to identify themes and create solutions to address those issues
  • Successful track record of building and maintaining strong relationships and being a trusted advisor at all levels of the organization
  • A belief in the power of a diverse workforce and a track record of ensuring an organization has a diverse and inclusive culture.
  • Ability to be instinctive enough to jump on critical business issues & opportunities when you see them, scrappy enough to get operational items resolved, and savvy enough to work with all levels in a matrixed environment
  • Effectively copes with change, shift gears comfortably, and can decide and act without having the total picture
  • Self-starter with high intellect, good communication skills, interpersonal skills, and strong organizational and time-management skills in order to prioritize competing, multiple tasks simultaneously
  • Excellent presentation skills

Responsibilities

  • Formulate partnerships across the organization to drive the value of HR to leaders in an effort to help achieve the business objectives of the organization.
  • Coach department leads to create and maintain a work environment with high morale, empathy, and productivity.
  • Work with other Chief People Officer to develop, iterate, and execute a people strategy with your client group
  • Collaborate with HR Team to manage company-wide people programs including benefits administration, succession planning, talent planning, and learning and development
  • Provide day-to-day performance management guidance (coaching, counseling, career development, conflict management, disciplinary actions).
  • Help to elevate leadership capacity by truly understanding needs and perspectives.
  • Build strong, respectful relationships, and overcome obstacles with fortitude.
  • Influence the right outcomes for the business grounded in data, helping to elevate BetterCloud’s employment brand and distinct culture.
  • Work closely with our Talent Acquisition team to ensure recruitment and HR for the client group are coordinated and successful.
  • Conduct employee relations investigations; proactively manage legal risk; ensure manager and employee compliance with company guidelines and governmental regulations.
  • Proactively respond to employee questions regarding but not limited to the following: benefits, employee relations, and company guidelines.
  • Assist in new hire orientations and the onboarding of new hires.

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock Options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled and vets.


See More
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Where we are

We're in the heart of Chelsea where theres lots of great lunch and happy hour spots! Plus, the office is near tons of subways and Penn Station.

Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
Previous
Next

What are BetterCloud Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

Jobs at BetterCloud
26

All Jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Marketing
Operations
Product
Project Mgmt
Sales
Tap to close

Solutions Engineer, Large Accounts

BetterCloud
Greater NYC Area
2 hours ago
+28
Serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle. Understand customer requirements and communicate the business value of solving technology problems using BetterCloud. Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers. Prepare demos, Proof of Concepts (POCs), and other validation events to demonstrate various use cases for BetterCloud’s Platform.

Engineering Manager

BetterCloud
Greater NYC Area
3 hours ago
+28
We’re big believers in continuous delivery and use metrics like cycle time, defect removal efficiency, and mean time to resolution as tools to improve and get better.  Our products live in the cloud on Google’s Cloud Platform.  Our Microservices technology stack includes AngularJS / React on the front end, Java (primarily), and Scala on the application side, and a mix of relational and NoSQL solutions on the back end including MySQL, CloudSQL, ElasticSearch, BigTable, BigQuery, and Google’s Cloud Datastore.  We handle eye-popping amounts of data and requests using stream processing technologies such as Kafka and Flink. We don’t expect anyone to have experience with all of these technologies.  We’re simply looking for a software engineering leader who loves to lead and mentor highly functioning development teams and loves to learn.  The ideal candidate has spent time as a software engineer, transitioned to an architect or team lead role, and has managed a development team.  If you have these qualities and are willing to hit the ground running then we’re the place for you!

User Researcher

BetterCloud
Greater NYC Area
3 hours ago
+28
BetterCloud is seeking a Senior User Experience Researcher for our Product Design Team. The person in this role will be the insights owner for the BetterCloud platform which allows IT teams to discover, manage and secure all of their SaaS applications. You will partner with peers in product management, design, engineering, and analytics to drive fact-based decisions to help innovate our platform.

Strategic Renewals Sales Specialist

BetterCloud
Greater NYC Area
3 hours ago
+28
We’re a high energy, high growth tech company searching for a Strategic Renewals Sales Specialist to join our sales organization. The renewal is a critical event in the customer journey and requires the appropriate time and attention to ensure our customers have everything they need in a timely manner to start their new contract. As the first point of contact in this process, you will partner with multiple internal stakeholders (e.g., Account Executives, Customer Success Managers, Finance, Legal, etc.) to ensure that our customers are set up for continued success with their subscription while also identifying growth opportunities. This is a quota carrying position.

Customer Success Manager, Enterprise

BetterCloud
Greater NYC Area
5 days ago
+28
BetterCloud Enterprise Customer Success Managers (CSMs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSMs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Managers are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have driven value from our solution and have had a delightful experience in the process.

Tactical Software Engineer

BetterCloud
Greater NYC Area
1 week ago
+28
The Tactical Software Engineer (TSE) will be responsible for leading engineering responses to urgent issues as well as shoring up protections around daily operations of production environments.  This includes creation and ongoing maintenance of support processes, procedures, templates, tools, etc for the team.   Working closely with Customer Support (CS) leadership to mature processes between the two orgs/functions and acting as incident response coordinators sharing this responsibility with Engineering leaders and on-call support team members. TSEs will be responsible for metric development, tracking, reporting and managing overall awareness of application health across BetterCloud.  They will work with the Data and Analytics (D&A) team to ensure reporting follows existing company metric management cadence.  

Senior Full-Stack Software Engineer

BetterCloud
Greater NYC Area
1 week ago
+28
We are a high energy, high growth tech company, that's seeking an enterprising individual to join our growing team. We are looking for Senior Full-Stack Engineers who love building software, regardless of the languages or tech stack they’ve used in the past.  If you’re a solid engineer we’ll help you learn the specifics of a particular language on the job. Our products live in the cloud on Google’s Cloud Platform. 

Software Engineer

BetterCloud
Greater NYC Area
1 week ago
+28
We are a high energy, fast paced software company, that's seeking an enterprising individual to join our growing team. We are looking for a Software Engineer who loves building software, regardless of the languages or tech stack they’ve used in the past.  If you’re a solid engineer we’ll help you learn the specifics of a particular language on the job. Our products live in the cloud on Google’s Cloud Platform. 

Manager, Corporate Account Management

BetterCloud
Greater NYC Area
1 week ago
+28
BetterCloud can only achieve its lofty aspirations by finding and hiring amazing sales talent.  If you are looking to be part of something profound and build something special, BetterCloud is for you.  We are looking for a Manager of Corporate Account Management to join our rapidly growing sales team and help us expand our salesforce. We value hard work and a positive attitude and are looking for a hands-on, accomplished, quota-carrying sales leader to share their skills, who can think creatively, make an immediate impact and who can help us build on our high velocity and improve our already strong win rates!

Director of Customer Success

BetterCloud
Greater NYC Area
1 week ago
+28
The Director of Customer Success, Strategic Accounts is responsible for leading a team that is responsible for driving adoption and successful business outcomes for BetterCloud’s largest customers. This role includes leading a team of Customer Success Executives, providing support for customer escalations & renewals negotiation, guiding strategy for adoption, and serving as an industry thought leader. You will also be responsible for helping craft the overarching Customer Success strategy in partnership with the VP of Customer Success. 

Director of Enterprise and Strategic Sales, Central

BetterCloud
Remote
1 week ago
+28
We are looking for a Director of Enterprise and Strategic Sales, Central to join its rapidly growing sales team. We value hard work and a positive attitude and are looking for a hands-on, accomplished, quota-carrying sales leader to share their skills, who can think creatively, make an immediate impact and who can help us build on our high velocity and improve our already strong win rates. 

Sales Development Representative

BetterCloud
Greater NYC Area
1 week ago
+28
BetterCloud can only achieve its lofty aspirations by finding and hiring amazing sales talent. If you are looking to be part of something profound and build something special, BetterCloud is for you.  We're looking for a Sales Development Representative to join our rapidly growing team here in New York. We are looking for an individual who will be supporting an Account Executive through hunting new business within a specific territory.  

Customer Marketing Manager | Product Activation

BetterCloud
Greater NYC Area
1 week ago
+28
We are looking for an ambitious marketer and strategist that will deep-dive into how our customers use BetterCloud to create campaigns that systematically support customers in achieving maximum value while recommending complementary products. Passion for customer success and customer experience technology is key. The successful candidate will join a marketing organization that is smart, scrappy, authentic and innovative.

Account Executive, Enterprise

BetterCloud
Greater NYC Area
1 week ago
+28
BetterCloud can only achieve its lofty aspirations by finding and hiring amazing sales talent.  If you are looking to be part of something profound and build something special, BetterCloud is for you.  We're looking for an Enterprise Account Executive to join our rapidly growing sales org.  We value hard work and positive attitude. We are looking for an accomplished, quota carrying sales professional to share their skills, who can think creatively and make an immediate impact.

Implementation Specialist

BetterCloud
Greater NYC Area
2 weeks ago
+28
BetterCloud is seeking an enterprising individual to join our growing team. We are looking for an experienced Implementation Specialist to work with our Implementation Team. We are looking for a passionate and enthusiastic individual to serve on BetterCloud’s dedicated Expert Advisory Group. This person will be responsible for implementing BetterCloud for some of the company’s highest growth customers. This person will work closely with our Success, Sales and Support organizations, and alongside customers to ensure customers are properly onboarded and our solution implemented. If you love technology, and want to work in a high growth environment, this is the role for you.

Product Operations Manager

BetterCloud
Greater NYC Area
2 weeks ago
+28
We are looking for a highly motivated Product Operations Manager to join our rapidly growing team. Our Product Operations Team serves as a critical supporting team for our Product Development organization. This role, reporting to our VP of Product Operations, will be responsible for delivering actionable insights from operational data mining and analysis and for the successful delivery of Product Portfolio Roadmaps through [collaboration with Engineering, Product Management, Product Design, Product Marketing, & customer-facing teams, and reporting through work management tools.

Sales Development Manager

BetterCloud
Greater NYC Area
2 weeks ago
+28
BetterCloud can only achieve its lofty aspirations by finding and hiring amazing sales talent. If you are looking to be part of something profound and build something special, BetterCloud is for you. We are looking for a Sales Development Manager to join our rapidly growing sales org.  The position will have responsibility for managing a team that will be following up on Inbound Leads, Outbound activity, Partnering with AE to develop opportunities. This role reports directly into the VP of Sales.

Solutions Engineer, Corporate

BetterCloud
Greater NYC Area
2 weeks ago
+28
BetterCloud Solutions Engineers are a critical part of our customer-facing team. Working closely with the Sales and Customer Success organizations as well as partners throughout the world, we assist in architecting a solution to meet the customer's discovery, management, security and technical needs for their critical SaaS applications. We strive to stay ahead of the learning curve in all areas of cloud technology, and work to educate both our internal teams as well as our customer’s teams on best practices around deploying our solutions within their environment. Our role is to serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle.

Corporate Account Manager

BetterCloud
Greater NYC Area
2 weeks ago
+28
We’re a high-energy, high-growth technology company seeking a Corporate Account Manager in New York City. We’re looking for someone with a dynamic personality to sell into our corporate accounts. In this role, you will report directly into our Director of Sales - Key Accounts and have great visibility into our executive team to support your goals.

People Coordinator

BetterCloud
Greater NYC Area
2 weeks ago
+28
The People Team is seeking an enterprising individual to join our high-growth SaaS company. We need someone energetic and passionate who has a passion for supporting the full employee life cycle via coordination and sourcing on the talent side and administrative and data oriented support on the people side. In our current virtual environment this role is perfect for someone who is detail oriented and can bring energy and enthusiasm for engaging and delighting employees daily. You will be responsible for ensuring the candidate and employee experience is second to none and proactively identifying ways to increase our team efficiencies in addition to:

Account Executive, Corporate

BetterCloud
Greater NYC Area
2 weeks ago
BetterCloud can only achieve its lofty aspirations by finding and hiring amazing sales talent.  If you are looking to be part of something profound and build something special, BetterCloud is for you.  We are looking for an Account Executive on our Corporate team to join its rapidly growing sales org.  We value hard work and positive attitude and are looking for an accomplished, quota carrying sales professional to share their skills, who can think creatively and make an immediate impact.

Director, Professional Services

BetterCloud
Greater NYC Area
2 weeks ago
This is a key management position within the services organization accountable for the delivery of BetterCloud professional services. You will have experience in managing technical and project resources, customer facing service delivery, and managing a services business. You will have a strong technical consulting or project management background in vendor services with an ability to manage a portfolio of projects. You will excel at driving resolution to project issues and working with a diverse range of internal and customer stakeholders.

Renewals Sales Specialist

BetterCloud
Greater NYC Area
2 weeks ago
We’re a high energy, high growth tech company searching for a Renewals Sales Specialist to join our sales organization. The renewal is a critical event in the customer journey and requires the appropriate time and attention to ensure our customers have everything they need in a timely manner to start their new contract. As the first point of contact in this process, you will partner with multiple internal stakeholders (e.g., Account Executives, Customer Success Managers, Finance, Legal, etc.) to ensure that our customers are set up for continued success with their subscription while also identifying growth opportunities. This is a quota carrying position.

Senior Data Analyst

BetterCloud
Greater NYC Area
2 weeks ago
Our Analytics technology stack currently includes Python, Java, BigQuery, Kafka, ElasticSearch, Spark, Cloud Composer, Tableau and Excel. We don’t expect anyone to have experience with all of these technologies. We’re simply looking for analysts who are great at what they do, love it, and are eager to learn. We have integrated data from 10+ systems and have created a robust infrastructure to disseminate key insights across the organization.  If you have these qualities and want to join a lean, high performing team, then we are the place for you! 

Customer Success Executive

BetterCloud
Greater NYC Area
3 weeks ago
BetterCloud Customer Success Executive (CSEs) are a critical part of our customer-facing team. Starting with customer onboarding to identify needs and set goals, CSEs manage all elements of the post-sale business relationship with customers, and drive customer usage within our software. Customer Success Executives are trusted advisers on how to use our product and map it to a customer's specific business needs. Our role is to serve as customer advocates by delivering product and partnership feedback to the BetterCloud team. At the end of the day, our mission is to ensure our customers have received value from our solution and have had a delightful experience in the process.

Technical Recruiter

BetterCloud
Greater NYC Area
3 weeks ago
BetterCloud is the leading SaaSOps platform that enables IT professionals to discover, manage and secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward thinking organizations like Zoom, Walmart, and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio. A pioneer of the SaaSOps movement, BetterCloud has