Justworks
Our mission is to help entrepreneurs and businesses grow with confidence.
New York, NY
Hybrid

Director, People Operations

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Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

Who You Are

Justworks is looking for an experienced, people-first leader to guide our People Operations team through an exciting period of growth and beyond as we build a company for the ages. Working with your peers on the People Team, you will be responsible for improving current processes, developing future process improvements, and developing policies that ensure our employees, our culture and our company are engaged, healthy and growing while maintaining ethics and compliance at all times. 

As the master of process efficiency within the People team, you will ensure that we eliminate as much as possible manual work-arounds and other inefficiencies so that your team can focus on supporting employees, problem-solving and other high-value activities.  You have a process and systems orientation and you have engaged deeply in using / administering / rolling out enterprise wide HRIS systems in the past (preference for Workday experience).

Through effective relationship-building and excellent communication skills, you and your team will serve as a trusted resource to employees, managers and leaders across the organization as they plan and execute on their objectives. Your personal and professional commitment to thinking about work with a commitment to diversity, equity and inclusion is evident in your experience and informs every decision you make. 

As a leader of the People Operations team, you strike the balance between getting down in the weeds to apply your HR knowledge and expertise with your ability to pull-up and help to set plans for the future. You thrive in an environment where trust, autonomy and variety is the air you breathe and you are excited by solving one challenge after another in a fast-paced, growth-oriented business. 

Your Success ProfileWhat You Will Work On

  • Understand the complexities of the Justworks business and build relationships across the business
  • Lead the People Operations team to effectively support the business in all people-related processes 
  • Oversee the administration and operations of human resource programs and policies including, but not limited to, each stage of the employee journey, including on-boarding, employee status changes, off-boarding, promotions, transfers, and administration of compensation changes, benefits, and leaves;
  • Anticipate obstacles and proactively offer and implement solutions to keep up with the growth of the business.
  • Create objective measures and standardized reporting to help leadership understand employee trends.
  • Partner with the Director of Total Rewards, HR Business Partners, Recruiting, People & Culture, DEI and Workplace Directors to operate as a cohesive people leadership team.
  • Be an approachable, active listener who inspires trust and confidence from leaders and individual contributors.

How You Will Do Your Work

As a Director, People Operations, how results are achieved is paramount for your success and ultimately results in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following:

  • Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
  • Solution-oriented - identifies the source of a question or challenge and provides the right or a better, way of doing things.
  • Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
  • Functional expertise - subject matter expertise of specific function(s), including knowledge of principles, practices, and domain knowledge.
  • Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

  • Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
  • Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
  • Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
  • Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
  • Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

  • Minimum of 10 years experience in Human Resources
  • Minimum of 3 years experience in a HR leadership position
  • Background in process improvement, with preference for expertise in Six Sigma, Kaizen, or other lean operations frameworks
  • Significant experience in benefits administration, payroll, systems administration, compensation and related HR-process functions
  • Excellent communication, leadership and planning skills
  • Commitment to driving diversity, equity & inclusion initiatives and a strong personal conviction toward combating racism
  • Strong project management skills and experience managing cross-functional relationships and priorities
  • Proven strategic agility, ability to succeed in a fast-paced, continuously-evolving environment
  • Skilled in leveraging HR technology to support business decisions (Workday, JW HR Tech Stack: Greenhouse, GSuite, Culture Amp, Wisetail, Justworks)
  • Expertise in Workday; experience in leading through a successful Workday implementation is a plus
Diversity At Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. 

Our DEI Commitment

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What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with nonprofits
Justworks.org is creating equitable access to entrepreneurship for early-stage minority- and women-owned businesses through its annual grant program.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Highly diverse management team
Justworks is committed to constantly improving our diversity, equity, and inclusion initiatives across the entire company.
Mandated unconscious bias training
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Diversity employee resource groups
Justworks has eight Employee Resource Groups (ERGs) that are all committed to making the company's work culture more diverse and inclusive.
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Justworks offers its employees multiple wellness perks including access to Talkspace, Classpass, Gympass, and a complimentary membership to Headspace.
Mental health benefits
Justworks offers employees access to Talkspace and an annual complimentary membership to Headspace.
Financial & Retirement
401(K)
401(K) matching
Justworks will match up to $1,000 of your 401k contributions dollar for dollar per year.
Company equity
As a Justworker, you have a stake in the company you work every day to build. All Justworks offer letters include equity and Justworkers can continue to earn more over time with promotions and tenure.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Justworks Family Matters Employee Resource Group hosts events throughout the year for employees and their families to participate.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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