Director, People Operations at Frame.io

| Greater NYC Area | Remote
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We've got a fast-growing talent base and need your help with scaling and driving operational excellence across our People function. 


About Frame.io

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.

We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

We’re in an exciting period of growth and are always seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.


About the Role 

The Director of People Operations will oversee the operational aspects of the People function across the department. You will directly manage HR systems, Total Rewards, HR Operations, HR Analytics, and Payroll and will partner with other stakeholders in the People department to design, deploy, streamline and maintain processes, programs, policies to support a scalable and progressive People team (across all areas of HR from recruiting, engagement, and talent management). To spearhead our operational success, you will also establish and sustain metrics that will be used to drive strategic decisions and measure progress against KPIs.

As a leader on our People team, you’ll have the opportunity to drive operational excellence and scalability in a fast-growing talent base. Your work will directly enable our team to continue building a high-engagement culture and environment, and will contribute to the growth and development of our People team as well as the teams with whom we interface. 


Responsibilities

  • Build and manage Frame.io’s HR operations team and function
  • Own and oversee our core HR systems & technology and ensure data integrity across all employee platforms. Over the next 6-12 months this will also include a consolidation of systems & tools and implementation of a new HRIS solution that scales with us
  • Evaluate, develop, and update Frame.io’s Total Rewards offerings to ensure a competitive compensation and benefits strategy in alignment with the company’s objectives, initiatives and budget guidelines
  • Ensure that the administration, budgeting, and communication of compensation and benefits programs are well executed and contribute to a positive employee experience
  • Build our HR Insights and Analytics. To spearhead our operational success, you will also establish and sustain metrics that will be used to drive strategic decisions and measure progress against KPIs 
  • Partner with stakeholders across the People Team to develop and implement effective people processes around the entire employee lifecycle and experience (i.e. attract, recruit, develop, perform, retain, separate, re-engineer)
  • Simplify and streamline processes and help the People team, managers and employees use corresponding systems more effectively
  • Responsible for all policy & compliance matters (handbook, policies, record keeping, training requirements, audits, annual reporting, etc)
  • Manage vendor relationships and assist with budget management for People team, ensuring we leverage and optimize these services and resources available
  • Oversee and ensure successful benefits, leave, and payroll administration

Requirements

  • You have previous HRIS systems design, test and delivery exposure. You have developed and conducted RFPs for HR systems (payroll, benefits, etc.) and data systems, and managed the successful deployment, complete with integration across teams/other systems. Experience using Workday is ideal. 
  • Proven Total Rewards and Benefits expertise in compensation and benefits design, administration, & pertinent regulations. 
  • Demonstrated project management skills and a track record of success in bringing highly complex, cross-functional projects to completion 
  • Practical, business-oriented approach to problem solving and ability to thrive in a fast-paced environment, balanced by an appreciation for complexity and risk
  • You’ve demonstrated success in building, deploying, and optimizing HR processes and systems for scale (including auditing existing practices, rolling out new processes/tools/systems, and developing feedback loops for continuous improvement). 
  • You bring an operational mindset to everything you do, leveraging and synthesizing complex data to measure organizational performance and develop straightforward, adoptable solutions. 
  • You have experience building out or enhancing HR analytics to drive improvements in productivity, organization effectiveness, enhance culture, and drive and measure strategic KPIs. 
  • As a people leader, you are well-versed in hiring, mentoring, and developing a high-performing team 

Benefits

  • Competitive salary and equity
  • Paid parental leave for primary or secondary caregivers
  • Unlimited PTO and designated Volunteering paid time off
  • Yearly stipend for learning and development
  • Medical, Dental, Vision Insurance and OneMedical membership
  • Flexible Spending Account
  • Monthly Work from Home Stipend 
  • 1 paid company-wide holiday for each month in the calendar year
  • All-company week-long winter and summer breaks

Our Philosophy

Our philosophy is simple. At Frame.io, we believe that working with people of different backgrounds and perspectives allows us to elevate each other and helps us build a better product for our users.

We’re proud to be an equal opportunity employer, and are committed to providing all employees with a work environment that celebrates individuality and remains free from any form of discrimination and harassment. We base our employment decisions on the needs of our business, job requirements, and applicants' qualifications. In other words, we only care that you’re the best person for the job.

#LI-RH1

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Technology we use

  • Engineering
    • JavascriptLanguages
    • SwiftLanguages
    • ElixirLanguages
    • ReactLibraries
    • ReduxLibraries

Location

22 Cortlandt Street, New York, NY 10007

An Insider's view of Frame.io

What are some social events your company does?

Even with fun seasonal events, there are 2 recurring ones that stick out to me. We have a Meet the New Hires happy hour where new folks get to meet others from the company that otherwise they might not. The other is the monthly birthday celebration where we hang out, have some treats, and hype up that month's birthdays as they spin our prize wheel.

JP

HR Coordinator

What projects are you most excited about?

At Frame.io we’re re-imagining workflows and encountering unique problems all the time. I love tackling projects that at first feel like a completely tangled mess. Being heads-down on it for a while, then pulling back to see the full picture and going “Aha! This totally makes sense now.” I love that feeling!

Carolina

Sr. Product Designer

What makes someone successful on your team?

Organization, time management, and grit are three traits that make someone successful on the Business Development Team. Sales in general is definitely a rollercoaster ride and not every month is the same. As a BDR, staying even-keeled through both the good & tough times always leads to success!

Matt

Sr. Business Development Representative

How do you make yourself accessible to the rest of the team?

Being accessible requires self-awareness as a manager. I communicate consistently with my team that I’m available to help tackle issues remotely or in person. In the office, I sit in a visible area close to my team so that swinging by my desk to AMA feels casual. Ultimately, it’s about creating an environment where asking for help feels low stakes.

Rachael

Director of Sales Strategy

What are Frame.io Perks + Benefits

Culture
Volunteer in local community
We offer 16 paid hours of Volunteer time each year to make sure that our employees feel empowered to volunteer wherever motivates them, and have a running list of opportunities to choose from.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
We have a DE&I Core Team whose 10 members span across all our departments. This Core Team works on initiatives across the company to ensure we're working toward DE&I in every way possible.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Our Pet Insurance is through Nationwide, and there are options for 50%, 70%, or 90% reimbursement on eligible expenses
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Frame.io offers employees professional development opportunities like annual individual budgets for training, onsite training courses, and the ability to attend job related conferences and seminars.
Diversity Program
Lunch and learns
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Working from home has had an impact on each of us in various different ways and we're all adapting to this new reality of working, while trying to get work done. Recharging and self-care are a critical part of doing our best work, so we've added a new holiday and coordinated time off schedule. We've added in company-wide winter and summer breaks, and in addition, if a month does not already include a holiday, we will have an "office closure" day so the entire company can take a day off together to recharge.

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