At mParticle, our mission is to help companies utilize their data to increase the value of their brands. We work with companies such as NBC Universal, Spotify and Airbnb to help accelerate their digital transformation and underpin world class customer experiences. At mParticle we share a genuine passion for technology, data, analytics and marketing. Our team is growing, and we’re looking for an experienced People Ops Director that shares our passion and wants to help build a culture of performance and inclusion.

Our People Team plays a pivotal role in creating an environment where everyone can thrive and do their best work. We design and deliver programs that enrich the employee experience, foster personal and professional growth, and have a meaningful impact on the day to day lives of those around us.

The Director of People Ops will own and support HR processes that create a positive environment for our employees. In addition, you will develop and execute people strategies to complement or enhance our existing programs. This role requires an extremely perceptive person who can effectively partner with team members at all levels of the organization. As part of our team we rely on your authenticity, persistent hustle and strong integrity to help accomplish our collective goals.

Who You Are:

• An empathetic leader with an attitude of curiosity and continuous learning
• A creative problem solver who can effectively identify and address business challenges 
• An effective communicator both verbally and in writing
• Compulsively organized with a high level of attention to detail
• Analytical thinker who can measure and interpret data to maximize impact
• You have strong time management and prioritization skills, and operate best autonomously
• You’ve effectively managed projects from end to end with a high rate of execution

What You’ll Do:

• Onboarding. Ensure a seamless and exciting onboarding experience for all incoming team members. Curate welcome packages for our remote-leaning workforce, manage programming for general onboarding sessions, provision accounts in partnership with IT, and establish/maintain creative programs to help integrate team members across the organization.
• Diversity, Equity, Inclusion. Assist in moderating our DEI committee and help drive forward efforts to continue building an inclusive and equitable workplace. This includes implicit association testing, internal speakers/workshops, Employee Resource Groups, internship and mentorship programs, and partnerships with organizations that support underrepresented groups.
• Team Building & Culture. Champion a culture where we work hard as a team and celebrate one another. This includes employee recognition programs, internal team building events, employee surveys, wellness initiatives and anything else that would enhance the employee experience.
• HRIS. Manage employee files in BambooHR and continue to develop and leverage our internal HRIS (including not limited to: payroll and benefit integrations, onboarding tools and workflows, performance management, and audit/input variable comp history).
• Security & Compliance. Ensure compliance across all areas of the HR function, including state and federal employment, VISA sponsorships, security/privacy requirements, census reporting, 401k compliance and testing of our Business Continuity Disaster Recovery plan.
• Internal Training Programs. Partner with the leadership team to develop manager and team trainings and champion a culture of growth and inclusion. Areas of focus may include: Harassment, Unconscious Bias, Leadership Development, Mentorship, DISC assessments and effective collaboration.
• Payroll Support. Collaborate with our VP Controller on payroll runs in the US and the UK. Maintain employee benefit contributions and manage any integrations or process automations with ADP. Seek to constantly improve and implement scalable processes.
• Performance Management. In partnership with the VP of People and leadership team, design and implement an effective process for continuous feedback and ongoing employee development. 
• Paid Leave Administration.  Parental leave, pawternity leave, FMLA, disability, garden leave and any other type of long term leave not covered under our open PTO policy.
• People Ops Support. Partner with the VP of People on strategic initiatives including employer branding, compensation philosophy, career mapping, COVID response management and remote workforce policies. Work to ensure all processes are strong from end to end.
• Special Projects. As organizational needs and the external environment continue to shift, constantly evaluate and recommend new programs to evolve the function and offer a best in class employee experience. 

Necessary Experience:

• Multiple years of progressive HR experience
• Bachelor's degree in Psychology or a related field
• Current PHR or SPHR certification 
• Tech stack includes ADP Workforce Now, BambooHR and Greenhouse ATS

About mParticle

Founded in 2013, mParticle is the leading customer data platform that unlocks the full power of data for businesses. The company empowers brands to accelerate their growth strategy to keep pace with their customers by providing the most advanced data platform for web and apps across all devices in the marketplace. A trusted partner among renowned brands such as NBC Universal, Spotify and Airbnb among many others, the mParticle platform has grown to manage over 1 billion mobile users each month, capturing over $5 billion in e-commerce transactions and processes over 250 billion API calls. Recognized as one of Crain’s 100 Best Places to Work three years in a row and named to Gartner’s “Cool Vendors in Mobile App Development” list, mParticle has 100+ employees and is headquartered in New York City with offices in San Francisco, Seattle, Florida, and London.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.