Employee Experience Manager

| Greater NYC Area
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Company Overview

Catalyst is the world’s most intuitive Customer Success Platform (CSP), and was built by an experienced group of industry leaders. Our software integrates with all of the tools that CS teams are already using to provide one centralized view of customer data. Customer Success Managers can subsequently take the right actions to prevent churn, increase product adoption, and align the entire organization on a unified workflow to manage customers throughout their journey. Catalyst helps organizations turn Customer Success into a company-wide mission.

 

Position Overview

As Catalyst’s sole Employee Experience Manager and an early member of the People Team, you will have the opportunity to embody and influence our company culture & values. You will be responsible for all programs that enhance employee engagement, connectivity, and overall work experience. You’ll be a driving force in creating a company culture that enables our employees to thrive & to do meaningful work!


What You’ll Do 

  • Design, plan, and execute all internal team-building events (recent examples include Escape the Room, a magic show, & seasonal truffle making - all done virtually!) 
  • Create recognition and rewards initiatives that celebrate employee milestones and team wins
  • Curate personalized anniversary & birthday gifts, and handle all company mailings - including new employee swag and care packages 
  • Oversee the new hire onboarding experience, collaborating with the leadership team to ensure that each new hire is set up for success & is able to ramp quickly
  • Ensure that remote employees - which currently encompasses all employees! - are equipped with the proper tools & necessities to create an optimal working environment
  • Proactively work to foster cross-functional community and cohesion across the entire organization 
  • Proactively seek out opportunities for the People team to implement programs around learning & development, wellness, and diversity & inclusion efforts, based upon employees’ needs & wants in the workplace
  • Run our weekly team meetings which include team lunches and all hands


What You’ll Need

  • 3+ years of relevant experience, ideally within an early-stage, growth-oriented company
  • Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment
  • Demonstrated ability to autonomously manage multiple projects at once, while meeting deadlines, staying within budget, and analyzing impact 
  • Desire to have a highly visible role within the company, and to be a champion for all things Catalyst!
  • A passion for all things people - a can-do attitude that encourages people to seek help and support


Why You’ll Love Working Here!

  • Highly competitive compensation package, including equity - everyone has a stake in our growth
  • Comprehensive benefits, including up to 100% paid medical, dental, & vision insurance coverage for you & your loved ones
  • Open vacation policy, encouraging you to take the time you need - we trust you to strike the right work/life balance
  • Annual education stipend, to ensure that you're continuously expanding your skill set
  • Monthly wellness stipend, to ensure that you’re taking care of both your physical & mental health
  • Monthly remote team-building events, including game nights, trivia, cooking/mixology classes, and more!

 

Catalyst is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.


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Location

Catalyst's office is conveniently located in the heart of Chelsea. However, we also believe that the future of work is distributed, and we provide employees with the flexibility to work from wherever they are most comfortable (within either the US or Canada).

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