Head of HR - US

| Greater NYC Area
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Every month more than 1.5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?

To support Trustpilot’s rapid expansion, we’re looking for a talented Head of HR to join our Global People team. The Head of HR US will act as a senior HR partner for all stakeholders within our New York City and Denver offices to ensure a smooth delivery of the HR operations as well as the implementation of strategic HR imperatives. This will be part of the Global People Leadership team and will take part in building & delivering the Global People Strategic Agenda. The role is based in New York City (approximately 20% Travel) reporting to our CHRO who sits at our headquarters in Copenhagen.

The Role

  • Proactively and strategically work as a business partner to support key stakeholders across the US business, building up strong working relationships.
  • Partner with senior leaders to fast-track development of strong leadership capability at all levels of the US business
  • Global accountability for a strategic priority area as agreed by People Leadership Team and ELTs
  • Global Business Partnering for ELT members
  • Overall responsibility for HR operations in the US and ensuring that we are fully compliant with local legislation/regulations.
  • Successful execution of all complex Employee Relations matters
  • Member of Trustpilot Global Leadership Group
  • Productive and effective collaboration with Head of HR CEU/Head of HR UK/Australia

Knowledge, experience & capabilities Required

Critical knowledge

  • Strong knowledge in HR best practices in more particularly in Talent Development, Compensation & Benefits, Leadership Development, Diversity & Inclusion or Organisational Development
  • Strong understanding of US Employment Law

Critical experience

  • Strong experience in business partnering with senior stakeholders
  • US Based HR experience
  • Proven track record in Commercial environment
  • Experience in tech scale-up not a must-have, but will be an advantage
  • Successful track record collaborating across a global organisation

Critical technical, professional and personal capabilities

  • Excellent communication, stakeholder management and interpersonal skills with people of all levels. Natural ability to build trusting partnerships.
  • Excellent analytical, problem solving, judgment and decision-making skills
  • Strategic thinking, with the ability to translate strategic goals and concepts into action plans and implement initiatives at an operational level
  • Ability to prioritise effectively even under pressure – strong project management skills
  • Strong influencing skills
  • Flexible and adaptable to change
  • Personal gravitas - ability to articulate thought process with conviction, back up own ideas with solid numbers, and don’t shy away from debating the best course of action for the business
  • Strong business acumen

We offer you:

  • The opportunity to be a key player in a rapidly expanding global technology company
  • You will become part of an international People Team with +25 colleagues across 8x Regional offices.
  • Vibrant office culture in our New York City office just steps away from Madison Square Park and the Flatiron Building
  • Global exposure, working closely with the wider team in Europe, US and Australia.
  • Performance related company bonus

Interested in learning more about Trustpilot? Check out our website www.trustpilot.com or stop by Built In

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

About Trustpilot

Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 64 million consumer reviews of 295,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.

Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 750+ employees represent 40+ different nationalities


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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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