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Head of People - Field

| Greater NYC Area

CLEAR’s mission is to strengthen security and create frictionless experiences for consumers. We believe you are you and by using your biometrics - your fingerprints, eyes, and face - we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet or phone. Now in 60+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we're working tirelessly to create frictionless customer experiences for our 4+ million members across the country.

We’re looking for an employee-centric leader to help us build, cultivate, and develop best-in-class teams around the country. In this role, you’ll lead a team of People Business Partners, develop and implement a broad range of People programs and processes, manage employee relations and apply your legal expertise, drive employee engagement, and collaborate cross-functionally to ensure operational excellence.

What You Will Do:

  • Lead a team of People Business Partners, who serve as first points-of-contact on all People-related matters for Field team members
  • Serve as a trusted advisor to the leadership team to develop proactive strategies that address any trends/root causes identified by employee relations metrics
  • Develop and drive the implementation of our people strategies to improve the employee experience
  • Collaborate with and coach business leaders to understand, anticipate, and advise on talent needs
  • Ensure optimal org structure, design, and staffing model to support key business strategies, backed by data and analytics (e.g., identify skills / roles needed to support growth plans and scale the business)
  • Liaise between the Operations and People teams (Talent Acquisition and People Operations) to stay in sync on workforce needs
  • Guide and counsel employees and business leaders concerning work-related issues
  • Ensure decisions made and approaches created are in compliance with federal and state requirements

Who You Are:

  • 10+ years of progressive HR generalist experience; background working with large hourly populations a plus
  • JD with a strong, well versed background in employment law required
  • Demonstrated success working in ambiguity, living in the data, and managing disparate teams
  • Ability to adapt quickly to changing needs without losing momentum on key priorities
  • Proficiency, knowledge, and experience in a variety of processes, including: selection & employment (sourcing strategies, interviewing skills, employment laws, college recruiting, on-boarding), employee relations, compensation, benefits administration, workers compensation, and talent management
  • Strong project management and execution skills with strong track record of applying these skills in effective working partnerships across organizational lines
  • Experience in coaching and providing training for business partners and managers
  • Excellent interpersonal skills, including leadership, influencing, and relationship-building across functions
  • Knowledge of and experience with HR systems (ATS, HRIS, Performance Management)
  • Excellent oral/written communication skills, including group facilitation and presentation skills
  • Ability to travel 20% - 60%, depending on company needs

 


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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in the office - you are empowered to put your ideas on the table and take ownership of the work you are doing. We also have a chef that makes breakfast 3x/week which is not a bad way to kick off the day!

Emily

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.

Leah

Chief of Staff

What are CLEAR Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
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