Skillshare
Skillshare is an online learning community for creatives.
New York, NY

Head of People Operations

| Greater NYC Area
Our team is our most valuable asset. We hire exceptional people with diverse backgrounds, experiences and perspectives, who are inspired by our mission, embody our values and feel included and valued. We aim to deliver an experience to our employees that supports both what our team needs and values, but also, prepares them for a successful future and allows them to be their best selves. 
We are looking for someone with deep expertise and leadership in people operations, who is seeking a strategic role in a high growth, incredibly fast-paced, data driven company focused on achieving best in class employee experience through a culture of continuous improvement.
The Head of People Operations will be the key driver in developing and executing a comprehensive people operations strategy. Reporting to the COO, you will serve as a thought partner to the COO and CEO with regards to all things people operations including diversity, equity and inclusion; leadership and coaching; employee relations; talent acquisition; engagement and culture; compensation; organizational design; performance management; and learning and development. The Head of People Operations will also oversee the people operations team and be responsible for leading, assessing, mentoring and supporting team members. 

What you'll do:

  • Strategic Partner: Act as a strategic partner to all members of the Management Team, especially the COO and CEO, and provide insightful, innovative thinking and problem solving on critical HR issues and serve as a coach for the members of the management team
  • Diversity, Equity and Inclusion: In partnership with the People Ops team, lead the organization towards embodying its principles of diversity, equity, and inclusion and foster an inclusive culture with a racial equity lens in decisions regarding hiring and retention initiatives 
  • Culture, Engagement and Employee Experience: Help to communicate and uphold the organization’s values and ensure that they come through in all key initiatives and people-oriented decisions; partner with our Sr. People Operations Manager to create a differentiated employee experience strategy that touches all points of the employee lifecycle and ensure we have an exceptional environment for all employees 
  • Coaching and Mentorship: Coach and mentor fellow colleagues/managers and develop leadership bench strength capable of addressing the challenges of a highly dynamic organization
  • Talent Acquisition: Attract the best talent so that each new hire elevates our talent bar; in partnership with our recruiting team, lead the end-to-end recruiting process
  • Learning & Development: We are a culture of constant learning, growing, and development, and you'll partner with our People Operations Manager to lead the creation of L&D programs that prepare employees across the company to grow their responsibilities alongside the company's growth
  • Compensation: Ownership and advancement of our total rewards program 
  • Team Management: Building and managing a team of people operations professionals; placing special emphasis on professional development and motivation 

Why we're excited about you:

  • A track record of strategic HR leadership success; your 12+ years of experience spans both private and public companies, growth organizations, and companies with global workforces
  • Leading HR function through IPO or Acquisition preferred 
  • Expertise in organizational design, performance management, leadership development, and succession planning
  • Constantly question the status quo and believe there is always a way we can continuously improve
  • Able to execute on today's challenges while maintaining a forward-thinking mindset around where we'll be six months, a year, and several years from now
  • Data driven and goal oriented, you measure success both quantitatively and qualitatively, and understand the importance of both
  • Ability to work well under pressure and with multiple competing priorities
  • Enjoys working in a fast-paced and ever-changing environment
  • Bachelor degree, similar field of study, or equivalent practical experience

Why you are excited about us:

  • Impact: There are few roles at Skillshare that will have more impact on our long-term success. Your team builds the foundations of how we work and the amazing people who work here.
  • Growth: You’ll have the opportunity to wear a lot of hats and take on more responsibility over time. As Skillshare grows and evolves, you’ll have a constant stream of opportunities to grow both personally and professionally.
  • Our team: We have a passionate, talented team that is a lot of fun to work with.
  • Our mission: We’re doing work that matters – connecting lifelong learners around the world and empowering them to pursue their creativity.
  • Flexibility: We believe that doing your best work means living a full life. That means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.

About Skillshare
Skillshare is an online learning community for creatives. We have thousands of inspiring classes for creative and curious people, and millions of members who come together to find inspiration and take the next step in their creative journey. We are a series-D company backed by OMERS, Union Square Ventures, Spark Capital, Amasia, Spero Ventures, and Burda Principal Investments.
Skillshare is committed to building a diverse team that reflects a variety of backgrounds, perspectives, and skills. We’re proud to be recognized as a top place to work by BuiltinNYC, Crain’s, and Forbes, in addition to being one of the five best places to work for women by Bpeace, and a top-rated workplace for dads by Fatherly. We work to ensure a consistent interview process, fair compensation, and inclusive work environment for all.

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Where we are

Our office is located in the heart of Flatiron (close proximity to 4,5,6,L,N,Q,R,W). The team loves exploring new lunch spots & taking coffee walks.

Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • SASSLanguages
    • jQueryLibraries
    • ReactLibraries
    • WebpackLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • YiiFrameworks
    • MySQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
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What are Skillshare Perks + Benefits

Skillshare Benefits Overview

At Skillshare, we strive to create an inclusive culture in which each person is compensated fairly, has robust learning and development opportunities, and feels supported in bringing their whole self to work. We also believe that doing your best work means living a full life – that means different things for everyone, so we optimize for trust, invest to support remote teams, have an unlimited vacation policy (with a required minimum!), and encourage work-life balance.

Our perks include:

- Health, Dental and Vision coverage
- 401(k)
- Unlimited vacation (with a required minimum!)
- 14 weeks parental leave (gender neutral)
- Paid sabbaticals for tenured employees
- Learning and conference stipends
- $750 stipend for setting yourself up for success at home (think: desk, headphones, plants, ergonomic chair)
- Monthly reimbursement of up to $75 for high-speed internet services
- Stipend for mental health/well-being tools (Headspace, Talkspace, Peloton, etc.)
- Monthly coffee/tea reimbursement of up to $25
- Ongoing manager training with LifeLabs
- Inclusion workshops with Paradigm

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
In addition to our social committee, we have dedicated Diversity & Affinity groups in which team members decide to come together around a shared identity or background.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
We offer both short- and long-term disability insurance.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance is equal to 1 times an employee's annual salary.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Read more about how we think about equity compensation here: https://medium.com/swlh/a-no-b-s-guide-to-startup-stock-option-grants-526a8bc33c2b
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Skillshare offers 14 paid weeks of paid parental leave to both birth-giving and non-birth-giving parent/s.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Skillshare creates professional development opportunities by offering an annual budget to attend external conferences, in addition to ongoing internal learning programming.
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

In addition to the above, we also offer a number of perks around flexibility – including the option between a 1-month bonus or sabbatical at your 3-year mark, and the ability to work remotely for up to a month from anywhere in the world when you've been on the team for one year.

An Insider's view of Skillshare

What are some social events your company does?

Moving fully remote has meant changing our approach to team-bonding. We are keeping the energy up with happy hours, trading Zoom backgrounds, and, recently, our affinity group for women of color hosted company-wide trivia that kicked off with a Rihanna dance break.

Chantel

Senior Creative Producer

How do you collaborate with other teams in the company?

Cross-team collaboration is frequent and organic at Skillshare; we foster a uniquely friendly atmosphere of openness and shared purpose. Through cross-team threads, project-based meetings, comments on RFC's, pull request reviews, Q&A sessions, and, of course, simple conversations, collaboration commonly happens across a table or across time zones.

Justin

Director of Engineering

What are some things you learned at the company?

I was immediately impressed and encouraged by the creative problem solving at Skillshare. Data plays a huge part in learning about our members, determining the most popular classes, and fostering creative community. I was a student within the community long before helping build it. My favorite experience so far has been learning watercolor basics.

Zhen

Director of Business Intelligence

How do you make yourself accessible to the rest of the team?

As a management team, we strongly believe in making ourselves accessible. This includes: 1:1s with direct reports, skip-level meetings, team-wide meetings, coffees with people across departments, and attending team events. More broadly, we apply the same foundational rule we all learned in kindergarten: treat people the way you want to be treated.

Sabrina

COO

What kinds of technical challenges do you and your team face?

We're in an exciting position - we have a product that we believe in and a community that believes in us. The question we face is: how can we build a platform which works for the Skillshare of today, but will scale to the needs of the Skillshare of the future? It’s not enough to keep up with growth; we must build for where our growth will take us.

Samantha

Director of Engineering

Skillshare Careers In NYC
10

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Data + Analytics
Dev + Engineer
HR + Recruiting
Marketing
Operations
Content
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Senior Content Producer

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The Head of People Operations will be the key driver in developing and executing a comprehensive people operations strategy. Reporting to the COO, you will serve as a thought partner to the COO and CEO with regards to all things people operations including diversity, equity and inclusion; leadership and coaching; employee relations; talent acquisition; engagement and culture; compensation; organizational design; performance management; and learning and development. The Head of People Operations will also oversee the people operations team and be responsible for leading, assessing, mentoring and supporting team members. 

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