Head of People
Wow oh, wow. We have a lot of work to do here - we are doing the basics right (see our Glassdoor reviews!) but it won't scale.
glassdoor.com/Overview/Working-at-MaestroQA-EI_IE2110801.11,20.htm
And we are scaling: 16 to 35 team members in 6-months.
This role is for those who see this as an exciting challenge and opportunity.
1) It's highly strategic and close to my heart as you'll be working directly with me (Vasu).
MaestroQA doesn't need to be the 'best' place to work - it needs to be one with a specific and meaningful purpose for each and every team member. It needs to be a place to helps people grow as human beings, and in that pursuit both improve both their lives within the workplace and outside the workplace.
2) You will be the driver behind one of our core operational values - customer-centricity.
We want every single team member in every single department to have customer empathy. This means training the team on the various personas we target and understanding our culture on how we like to work with customers (transparency, humanly, vulnerably, selflessly, etc. => in the pursuit of TRUST).
As a head of people - we don't want you just in charge of Maestros but also connecting each and every Maestro to our customers (regardless if they work in Customer Success or Finance).
3) You will be the driver behind instilling these core people values - selflessness, ego-less, positivity - within each team member and then helping people live by them each and every day.
This means turning selflessness into empathetic communication, high degree of consideration for others, internal confidence to admit fault and failure instead of putting on a false sense of confidence, etc.
Do you gravitate towards Enneagrams? Obsessed with building a unique organizational culture?
4) And you'll lead operationalizing this.
The top priorities are structuring and executing our recruiting process, onboarding process, and benefits. Then, we'll lean on you to help build out other processes around performance reviews, bonus structures, etc. We will be opening offices on APAC soon - how do we think about culture across locations?
A little bit about MaestroQA:
We set out reshape how the entire customer service area operates, have struck a cord, and are seeing massive growth. We have almost 200 customers around the world and are rapidly expanding our customer base and our product to meet their needs.
We are based in NYC, love to work in the office together, and offer competitive pay and benefits including health insurance and 401k.
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Please reach out if this excites you!
Requirements:
- Deep conviction/alignment in our values
- Passion and experience in analyzing and improving organizational psychology and people dynamics
- Abilities to project manage and operationalize projects and goal