Head of People

| Greater NYC Area
Sorry, this job was removed at 9:10 a.m. (EST) on Monday, January 6, 2020
Find out who's hiring in Greater NYC Area.
See all HR + Recruiting jobs in Greater NYC Area
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

Wow oh, wow. We have a lot of work to do here - we are doing the basics right (see our Glassdoor reviews!) but it won't scale.

glassdoor.com/Overview/Working-at-MaestroQA-EI_IE2110801.11,20.htm

And we are scaling: 16 to 35 team members in 6-months.

This role is for those who see this as an exciting challenge and opportunity.

1) It's highly strategic and close to my heart as you'll be working directly with me (Vasu).

MaestroQA doesn't need to be the 'best' place to work - it needs to be one with a specific and meaningful purpose for each and every team member. It needs to be a place to helps people grow as human beings, and in that pursuit both improve both their lives within the workplace and outside the workplace.

2) You will be the driver behind one of our core operational values - customer-centricity.

We want every single team member in every single department to have customer empathy. This means training the team on the various personas we target and understanding our culture on how we like to work with customers (transparency, humanly, vulnerably, selflessly, etc. => in the pursuit of TRUST).

As a head of people - we don't want you just in charge of Maestros but also connecting each and every Maestro to our customers (regardless if they work in Customer Success or Finance).

3) You will be the driver behind instilling these core people values - selflessness, ego-less, positivity - within each team member and then helping people live by them each and every day.

This means turning selflessness into empathetic communication, high degree of consideration for others, internal confidence to admit fault and failure instead of putting on a false sense of confidence, etc.

Do you gravitate towards Enneagrams? Obsessed with building a unique organizational culture?

4) And you'll lead operationalizing this.

The top priorities are structuring and executing our recruiting process, onboarding process, and benefits. Then, we'll lean on you to help build out other processes around performance reviews, bonus structures, etc. We will be opening offices on APAC soon - how do we think about culture across locations?

A little bit about MaestroQA:

We set out reshape how the entire customer service area operates, have struck a cord, and are seeing massive growth. We have almost 200 customers around the world and are rapidly expanding our customer base and our product to meet their needs.

We are based in NYC, love to work in the office together, and offer competitive pay and benefits including health insurance and 401k.

------------------------------------

Please reach out if this excites you!

Requirements:

- Deep conviction/alignment in our values
- Passion and experience in analyzing and improving organizational psychology and people dynamics
- Abilities to project manage and operationalize projects and goal

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • CSSLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • FluxLibraries
    • LodashLibraries
    • ReactLibraries
    • ReduxLibraries
    • CircleCIFrameworks
    • CypressFrameworks
    • DjangoFrameworks
    • DockerFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • OAuthFrameworks
    • Ruby on RailsFrameworks
    • DynamoDBDatabases
    • MongoDBDatabases
    • NoSQLDatabases
    • PostgreSQLDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • GitLabServices
    • Google AnalyticsAnalytics
    • AmplitudeAnalytics
    • FigmaDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • TrelloManagement
    • ClubhouseManagement
    • WebflowCMS
    • Adobe BizibleCRM
    • DocuSignCRM
    • IntercomCRM
    • LinkedIn SalesNavigatorCRM
    • OutreachCRM
    • SalesforceCRM
    • SendGridEmail
    • mixmaxEmail
    • MarketoLead Gen
    • LeadIQLead Gen
    • LinkedIn Sales NavigatorLead Gen

Location

Our head office is located right in between Union Square and Washington Square - easily accessible from any part of the city with plenty of lunch options!

An Insider's view of MaestroQA

How does your team reward individual success?

Good performances result in opportunities for great performances! When you prove you can do something well you get opportunities to teach others, build new processes & help the company grow. This doesn't mean "Let's heap more work on Ben!" It simply means, you're rewarded with a chance to shape your role around what you want to do the most.

Ben

Customer Success Manager, Mid-Market

What does your typical day look like?

Every day at Maestro is different and I love it! I am never bored and am constantly given an opportunity to grow. Any challenge that we face is tackled as a team and the level of collaboration and trust that we have in one another is something unique and special. We work with an amazing set of customers who I feel invested in supporting long term.

George

Senior Customer Success Manager, Strategic

What does career growth look like on your team?

There's so much opportunity to grow at Maestro. Within Sales, SDRs get promoted to AEs or AMs, where there's lots of upward mobility between segments, including the possibility to sell multi-million dollar deals. We have a strong feedback culture, which fosters fast growth, and those that are self-starters are able to help build + scale our team.

Aron

Director of Sales

What is your vision for the company?

our mission is to create a place people learn and are stimulated by their work more than anywhere else. We teach speed as a habit, emphasize structured thinking, and create space for self and team reflection. We embed our values in all parts of the employee experience, from our approach to hiring, management, culture days, and employee autonomy.

Vasu

CEO

How does your team reward individual success?

We love to promote our team members so they know they are valued & their efforts do not go unnoticed. Incentives, perks, accelerators, continuous training, and development are some of the other ways we invest in our employees.

Shantae

Lead Recruiter

What are MaestroQA Perks + Benefits

MaestroQA Benefits Overview

At Maestro, we truly value the diversity of thought, perspectives, and life experiences of our team. We know that the best outcomes stem from bringing together voices with wide-ranging identities, embracing a culture of belonging and that sustaining a workplace where everyone can bring their full selves is a path, not a destination.

We offer competitive salaries, stock options, benefits, and more! The biggest perk by far is stepping into a ground-floor opportunity and getting to actually build the roller coaster.

Location: Work in-office, hybrid, or 100% Remote
Compensation: Competitive Salary
Equity: Company Equity
Benefits: Medical, Vision, & Dental Coverage
Retirement: 401K & Retirement Planning
Time Off: Unlimited PTO & 10 Paid Holidays

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Pet friendly
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

MaestroQA is an incredibly close-knit group of people that enjoys getting to know each other and spending time together whenever we can. Transparency, honesty, and open feedback is built into all aspects of our culture

More Jobs at MaestroQA

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about MaestroQAFind similar jobs like this