Head of People
The top contributors to Maestro’s success has undoubtedly been the diversity of thought, perspective and past experience of the people we’ve brought together. We know that having very different people, working towards a common goal, leads to the best outcome. We don’t want conformists, we want people who are different and proud to be different.
About MaestroQA:
Our mission is to help companies across the world improve their customers’ experiences with better customer support. Our solutions streamline quality assurance practices, improve customer support coaching, and provide data-driven reporting. We’re growing rapidly to help reshape how some of the world’s fastest-growing and most innovative companies — including Etsy, Stitch Fix, Postmates, Lyft, and Squarespace — engage with their customers.
We believe that great products are created by people with different backgrounds, cultures, skills, interests, and perspectives. At Maestro, we’re proud to have a culture of inclusivity, and we encourage people to be their authentic and best selves.
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The Role:
As the Head of People you will be the first hire dedicated to bringing in and retaining Maestro’s #1 asset, its people. You will be responsible for recruiting, developing, motivating and retaining the team at Maestro. You will act as a champion for our culture and will support the CEO, CTO, and team leaders, allowing the company to develop and grow quickly. In this role you will be responsible for all people related activities. We think Maestro is already a great place to work, however to continue successfully growing we need to make sure it continues to be a great place to work!
This position is a key strategic role, helping to grow the business and allowing us to build a unique and strong people oriented culture. You will have significant autonomy to tackle any areas that bring in and retain talent.
- Build and lead the talent management function, including recruiting, onboarding and talent development.
- Build and drive scalable solutions around making our leaders better managers, growing our team’s capabilities, and driving employee retention
- Use people-related data to drive better decision making and develop key metrics to measure employee happiness, performance, engagement, and retention.
- Design and lead an unbiased recruiting process and work cross-functionally with talent, internal teams, and external recruiters to advertise vacancies and manage our candidate pipeline.
- Create an incredible employee experience from onboarding to ongoing development.
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Qualities to Succeed
The below qualities are shared by everyone at Maestro and in part, define our culture. You can expect everyone you work with to exhibit these qualities, and it is important that you do too!
- Growth mindset: Be open to the perspectives of others, to new ways of doing things, and to doing things you’ve never done before. Every interaction is a new opportunity to learn something.
- Impact-driven: Be driven to impact Maestro's success. Your role and each task at hand impacts the value of our business and the value we offer our customers.
- Team player: Be someone everyone else is happy to have on their team and looks forward to working with. Grow and succeed as a team by collaborating with others and helping them achieve their goals.
- Ownership: Be responsible for your goals and impact. Success is about the larger team: help others, own your part, and ask for help when you need it.
Benefits and perks
We provide competitive salaries, stock options, and benefits like remote work, health coverage, 401k, team events, and more! By far, the biggest perk is the opportunity to learn by working from the foundation to the topping out. You get to actually build the roller coaster rather than just ride on it!
