HR Business Partner (Customer Facing) at Justworks

| Greater NYC Area
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Who we are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.

Our Values

If this sounds like you, you’ll fit right in.

The job - HR Business Partner (Customer Facing)

As an in-house Customer HR Business Partner, you’ll deliver best practices guidance to Justworks’ existing customer base, act as an internal subject matter expert, and partner with other Justworks teams to create Human Resources tools and content.

What you'll do
  • Communicate directly with customers, at varying levels and in varying roles and industries, regarding their HR inquiries, as escalated by other members of the Customer Success team
  • Work through creative solutions to effectively answer complex HR questions from customers, provide HR guidance and best practices, troubleshoot and resolve issues, and route feedback
  • Manage queue of open issues to deliver timely and effective solutions
  • Collaborate with Product and Compliance teams on feature requests related to HRIS and Compliance tools
  • Liaise with Compliance to safeguard Justworks as a co-employer and demonstrate discretion as to when issues warrant escalation
  • Create HR-related content and tools, often in partnership with Marketing and Product, for both external and internal use
  • Explain complicated compliance and HR concepts in simple, user-friendly terms
  • Contribute as a subject matter expert on complex and cross-functional issues to ensure the success of customers on the platform
  • Display a high level of professionalism and compassion when working with customers on sensitive matters
  • Work with internal teams to improve processes, with an eye toward improving customer experience
Who you are
  • Passionate about a career path as a customer-facing HR practitioner
  • Highly organized, with excellent written and verbal communication skills; able to simplify complex concepts into clear, easy-to-understand terms
  • Aptitude for learning new product features and subject matter, and helping others learn as well
  • Genuinely interested in the ever-changing employment law landscape and comfortable with multi-state compliance
  • Comfortable handling challenging situations over the phone and via email, with the ability to be empathetic, compassionate, responsive and resourceful
  • Interested in operations, and excited by opportunities to drive process improvements
  • Willing to dive right in and affect change
  • Able to manage competing priorities and multitask with strong attention to detail
  • Able to work as part of a team and be resourceful and adaptable
  • A problem solver who genuinely enjoys figuring out how and why things work
  • Aligned with Justworks’ mission and share our core values: Camaraderie, Openness, Grit, Integrity and Simplicity
Qualifications
  • Bachelor’s degree or relevant work experience 
  • PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred
    • if not certified, certification must be obtained within the first four months of employment - Justworks will provide financial support
  • 4+ years professional experience
  • 2+ years experience as an HR Generalist, HR Business Partner, HR Manager, Employee Relations Specialist, or equivalent
  • Strong interest in US employment law and the ever-changing compliance landscape 
  • Experience in technology/SaaS a plus

Visa sponsorship for this role is currently not available.

Diversity at Justworks

Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases

Location

All positions are based at Justworks’ headquarters in the historic Starrett Lehigh building, which overlooks the Hudson River at 601 West 26th Street,

What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with Nonprofits
Through Partnerworks, our team provides learning and development, recruitment, and networking opportunities to groups that are typically underrepresented in our industry.
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Diversity
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Justworks employees can contribute up to $2,500 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer weekly onsite yoga and meditation classes.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

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