HR Generalist (Contract)

| Greater NYC Area
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We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

HR Generalist, US

New York, NY

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

In the People team, our mission is to create the best possible employment experience for our Trusties by creating an awesome place to work, where you are surrounded by great talent; where you will have high impact experiences; and be part of a highly successful business. This is where you come into the picture. 

Our HR Generalist position based in our New York office is a six month contractor role with the potential to move to a permanent position after this initial fixed period. In this role, you are vital in enabling our success as we continue to scale and grow. You will be an integral part of our People team, working within our US HR team and directly supporting upwards of 175+ US employees on day-to-day employment, compensation and benefit-related matters. As a key administrator of our processes from onboarding through offboarding, you will be able to ensure our employees have a seamless service experience throughout their journey at Trustpilot!

In your role, you will:

  • Provide first-level support for employees on matters related to their employment, including but not limited to healthcare benefit coverage, 401(k) account, payroll disputes, employment verifications
  • Administer and execute human resource programs including but not limited to compensation, benefits, and leaves of absence; occupational health and safety; and training and development
  • Recommend new approaches, policies and procedures to continually improve efficiency of the department and services performed.
  • Work closely with internal partners (Legal, Risk, Payroll, etc.) to troubleshoot issues related to US employees
  • Support with coordination of sending out onboarding swag for US new hires
  • Assist in creating and sending out offer letters to new hires
  • Educate newly hired employees on HR policies and internal procedures
  • Fulfill onboarding duties on behalf of Trustpilot per government regulations, verifies and maintains I-9 documentation, ensures compliance with USCIS Form I-9 Employment Eligibility Verification
  • Work directly with people leaders to maintain procedure execution for team growth, facilitating external recruitment and internal mobility processes
  • Manage off-boarding procedures for those exiting the organization
  • Assist in representing the company in unemployment claims
  • Monitor for and communicate changes in government guidance as it relates to health and safety in US offices

We are looking for people with:

  • 2+ years of experience in a human resources capacity
  • Ability to manage key employee onboarding and offboarding processes
  • Knowledge of benefits administration in partnership with a PEO
  • Ability to work autonomously and learn new skills and concepts rapidly
  • Excellent communication and organizational skills
  • Excellent accuracy and attention to details
  • Great team player with a strong service mindset

We offer:

  • A supportive work culture that you can believe in
  • Opportunities to learn and develop your career in a fast-paced company
  • The ability to leave your footprint in supporting our US employees across our Denver and NYC offices, as well as in several remote locations throughout the US
  • A chance to be a key part of an exciting international growth journey working with colleagues on the People Team both locally and globally
  • On-going career development, training and one to one coaching via our in-house L&D division 
  • 3 weeks of paid time off with an additional week after your one-year anniversary with Trustpilot 
  • Fully paid 16-week Maternity Leave & 4-weeks Paternity Leave
  • 401k match program
  • Lunch provided via external caterers once a week
  • A subscription to Headspace 
  • Balanced work-life environment, with flexibility and the option to regularly work from home part of the week

Application

To apply for this position, please submit your resume and a cover letter telling us why you think you'd be great for this job.

Application Deadline: November 1, 2021

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Technology we use

  • Sales & Marketing
    • HubSpotCRM
    • SalesforceCRM

Location

This area has lot to offer. You can grab a burger from the original Shake Shack and enjoy the people watching as you hang out in Madison Square Park. Celebrity chef Mario Batali's popular Eataly market is a great place to shop for groceries or eat your way through all the food stalls.

An Insider's view of Trustpilot

How would you describe the company’s work-life balance?

The work-life balance is amazing. It’s been 5 years since I’ve had the luxury of being off on a weekend. Besides that, my managers don’t really bother me outside of my regular working hours, and I'm always encouraged to take my full hour for lunch. You also can’t beat working remotely; my daily commute is about 20 seconds each day

Jawayne

Account Development Representative

What does your typical day look like?

The thing I love the most about my role as an Account Executive is that every day looks different. Some days I’m more focused on setting up new meetings with prospective clients, whereas others I’m spending my time nurturing opportunities I’ve already created and building rapport with new people.

Emily

Account Executive

What makes someone successful on your team?

There are clear paths to move into management or maintain personal growth as an individual contributor. It's nice to know there is an achievable plan in place and management has always been supportive of my goals.

Jeremy

Senior Customer Integration Engineer

What is your vision for the company?

My personal vision for Trustpilot is to make it the preeminent review platform in the United States both in terms of volume of content and review credibility. Within the org, I envision Trustpilot operating in a way that allows us to understand greater detail of our business and to build the best team in the business!

John

Commercial Operations Director

What projects are you most excited about?

As a Talent Acquisition Specialist, my day-to-day consists of conducting technical phone screens, preparing candidates for interviews, and extending offers! Besides my daily responsibilities, I worked on a social media project recently. I was able to utilize my marketing degree to teach my colleagues how to rock their LinkedIn profiles and content.

Kayla

Talent Acquisition Specialist

What are Trustpilot Perks + Benefits

Culture
Volunteer in local community
Every Trustie has two (paid) volunteering days a year, which they can use to give back to their community.
Partners with nonprofits
We partner with a women's shelter in the Bronx, and another non-profit that helps homeless women and children in NYC.
Open door policy
Team based strategic planning
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Trusties in Color (TiC), Pride & Allies, Trustpilot Women in Leadership (TWIL)
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Free subscription to Headspace
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Employees receive 5 days per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free lunch on Wednesday and Breakfast on Thursdays
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Pet friendly
Recreational clubs
Our kickball team is currently undefeated! We have lots of things like this happen year to year.
Fitness stipend
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Opportunities to visit our other offices, including internationally. Ongoing training and development across all departments. Catered lunches on Fridays and towards the end of each month, cold brew and beer on tap. Snacks and bagels on Mondays. Internal promotion track, happy hours and office events.

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