HR Operations Specialist
Every month more than 1,5 million new reviews are posted on Trustpilot for one of the thousands of businesses on our review community. It’s no exaggeration to say that we’re growing at lightning speed. Every single day Trustpilot helps consumers choose with confidence while enabling companies to grow their businesses. Behind our global success is a passionate, international team working in a fast-paced, fun, vibrant environment. Does this sound like your kind of workplace?
To support Trustpilot’s rapid expansion, we’re looking for a talented HR Operations Specialist to join our team in New York.
The HR Operations Specialist plays a truly pivotal role for the People Team, responsible for and owning all People administrative tasks related to the hire-to-retire process for all local employees. In addition, this role is also responsible for coordinating all US Payroll & Benefits activities as well as supporting any Employee Relations matters across the US. The HR Operations Specialist is key in ensuring a seamless service experience to our employees regarding various People matters, strengthening and continuously improving our People Processes whilst ensuring that they are consistent and effective globally within the team.
Responsibilities:
- Manage the complete Employment Journey and drive HR processes & procedures (onboarding, probation management, career planning, performance management, organisational review, talent planning, salary review exit, etc.)
- Successful execution of all complex Employee Relations matters through local/regional ER/legal expertise
- Overall responsibility for all US Payroll & Benefits activities
- Deliver New Employee Onboarding to ensure that each new Trustee has an exceptional new hire experience
- Manage and maintain all employee-related transaction processing in our global HRM system (new hires, promotions, transfers, terminations, leave of absence, comp and benefits)
- Ensure data compliance in the various internal systems belonging to the People Team
- Maintain Employee Handbooks for our offices in US
- Maintain employee personnel files to ensure compliance with standard record retention requirements
- Immigration admin (applying for work permits + compliance)
- Compensation & Benefits admin and maintenance
Knowledge, experience & capabilities
- Ability to work autonomously and learn new skills and concepts rapidly
- High computer literacy with exposure to databases / HR systems
- Excellent organisational and planning skills
- Excellent accuracy and attention to details
- Excellent written and oral communication skills in English
- Great team player
- Strong service mindset
- Solution-oriented - ability to identify and resolve problems by analysing information skillfully
- Be flexible and able to work through ambiguities and change
Critical technical, professional and personal capabilities
- Excellent interpersonal and communication skills
- Resilient, ability to thrive in a rapidly changing environment
- Ability to work under time pressure
- Hands-on and can-do mentality required
- Ability to synthesise and tackle complex tasks autonomously with minimal coaching
- Strong detail orientation with an ability to follow tasks through to completion
- Fluency in English (written and spoken)
Application
Interested in learning more about Trustpilot? Check out our website www.trustpilot.com.
If you see yourself in this role, submit your application in English by clicking below, and make sure to upload a personalised cover letter, in which you describe why you would be our ideal HR Operations Specialist.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
About Trustpilot
Trustpilot is a global, online review community that builds trust and increases transparency between consumers and businesses. Currently boasting more than 82 million consumer reviews of 320,000 businesses, Trustpilot produces a TrustScore for businesses based on recent reviews. Trustpilot’s community is live in 25 countries and more than 10,000 consumers sign up to Trustpilot every day. The platform also helps businesses generate insights through customer review data analytics. This can be used to continuously improve business operations, increase customer satisfaction and drive innovation. By enabling businesses to engage directly with customers, Trustpilot aims to set new global standards in consumer to business dialogue.
Trustpilot has customers in 65 countries and has developed strong positions in Denmark, Sweden, UK, France, Germany and the Netherlands, as well as the US. With offices in Copenhagen, London, New York, Denver, Berlin, Melbourne and Vilnius Trustpilot’s 750+ employees represent 40+ different nationalities.