Internal Communications Manager

| Greater NYC Area
Contentsquare is a global SaaS technology startup that empowers brands to build better digital experiences for all. We’ve been experiencing tremendous growth within the past few years as our team has grown from ~300 to 700 employees, and have recently raised a $190M Series D funding in 2020. In addition, we have 6 main offices across the world (Paris, NYC, London, Tel Aviv, Munich, Tokyo) with 700+ clients globally including many accounts from the global Fortune 100. We can tell you that this growth is not going to stop here, we still are looking for great talent like you to join our family!
Not to brag but… we have been recognized by Gartner as one of the four most innovative ecommerce technologies in the world, and featured in Wired Magazine as one of Europe’s hottest startups. 
If you love what you see already, we can guarantee you will love us even more once you learn more about us!
Contentsquare is looking for an experienced communicator and strategic leader to build and manage our internal communications function for our fast-growing company. As the Internal Communications Manager at Contentsquare, you will report to the Chief of Staff and be responsible for helping our more than 700 employees stay informed, feel connected, engaged, and share a sense of purpose. Your role will be critical in scaling our culture and values as we continue to grow. Your goal will be to increase employee engagement, partner on our company-wide internal communication framework, develop and manage our communications channels, and connect our company strategy and narrative to Contentsquare-wide initiatives. 

Responsibilities

  • Audit our internal communication content, tools and channels and devise recommendations
  • Develop and execute the internal communications strategy: define an editorial calendar, set the tone of communications in line with our company culture, chose internal communications channels and tools 
  • Design impactful communications programs that inform and inspire employees and nurture Contentsquare’s culture. 
  • Produce employee communications: work in close collaboration with our Global Design team to develop and author a variety of internal communications including newsletters, announcements, videos and presentations 
  • Manage the company’s internal communications channels and distribute content as per strategy
  • Work cross-functionally across teams to execute communication initiatives from concept to delivery (product launch, new tool, process roll out, company results,...)
  • Measure and improve the effectiveness of messaging, channels and practices.

Requirements

  • Based in NYC, international experience
  • 4+ years comms experience, including at least 2 years of internal communications experience with an emphasis on developing and executing strategic communication plans
  • Has a producer mindset and thrives under pressure
  • Experience working in a high growth tech company, or equivalently fast paced environment
  • Excellent verbal and written communication and editing skills
  • Strong project management skills
  • Ability to cut through the noise and move quickly to identify creative solutions
  • Ability to work independently to plan and prioritize workload in line with business needs
  • Confidentiality and business ethics; demonstrating outstanding judgment and discretion.
  • Has a can-do attitude, and works well cross-functionally
  • French is a plus
  • #LI-174336943_YG1

Why Should You Apply to Contentsquare?
� Our mission is focused on empowering everyone to create better experiences for all in the digital world.
� We invest in our employees through career development & opportunities, social events, philanthropic activities, and competitive benefits.
� You get to collaborate with and learn from smart and creative people around the globe.
� We are in this together #TeamSpirit.
 
To keep our employees happy and motivated, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:
- Trips to our global offices for onboarding, the Hackathon, and our annual worldwide kickoff trip (currently virtual)
- Competitive Parental leave policy
- Generous paid time-off policy (every location is different)
- We offer many more benefits in various countries -- ask your recruiter for more information!
- Fun office culture with a big opportunity to make an impact on our growing US team culture, including a Culture Crew for every country to organize regular outings such as game nights, movie nights, and happy hours
#Uniqueness is embedded in our DNA as one of our core values, and we welcome everyone to apply to our positions.
Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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Technology we use

  • Sales & Marketing
    • SalesforceCRM

Location

Our NYC office offers a breathtaking view of the city, and is located in a very commutable area right above Penn Station.

An Insider's view of Contentsquare

What are some social events your company does?

I've only joined Contentsquare about a few months ago, and there have been a lot of events hosted virtually such as Painting, Cocktail Making, Workout Classes, Bracelet Making, Murder Mystery game and many more. I am happy about being at an organization that cares about engaging employees through fun & creative events during this time!

Amy

Manager, Talent Acquisition

What's the biggest problem your team is solving?

Our team supports the business cross-functionally in engaging our clients that drives retention and growth, and we have many great clients!

I manage programs that get our clients engaged on a more macro-level, which is key if we want to grow and be scalable, and keep our customers excited about the product and our partnership.

Camille

CX Manager

What is your vision for the company?

My vision is for our organization to become the place where everyone wants to come and work. I believe we have a bright future with a great mission of doing better for the world.

I want us to be a cultural leader within our industry with a focus on investment in our talent that includes career development, which is what we are working towards.

Matt

SVP New Business (North America)

What projects are you most excited about?

This year was supposed to be our 1st annual CX Circle event in the U.S. Unfortunately, we had to pivot due to COVID and are now hosting a virtual event. However, going virtual lets us connect w/ more clients & prospects around the country. Plus, it’s challenged the team to think of creative ways to engage attendees & build an innovative experience!

Lyssa

Sr Content Marketer

What are Contentsquare Perks + Benefits

Contentsquare Benefits Overview

Employees at Contentsquare are our top priority, which is why we offer a plethora of benefits and perks. We are committed to keeping our employees engaged and motivated at work, and we do this by supporting a healthy work-life balance for employees.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
We have a culture crew that develops culture activities and events for our employees.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Contentsquare covers 85% of the benefits premium.
Life Insurance
We offer $10,000 of basic life insurance and employees have the option to enroll in supplemental life insurance and pay extra.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We are now doing virtual workout classes led by one of our employees on a weekly basis!
Mental Health Benefits
We have an Employee Assistance Program offered to our employees.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
We have virtual events where our employees will include their kids as part of the fun! We've had virtual bracelet making, painting, and halloween activities where parents are able to bring their kids.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Our employees can take their unlimited PTO to volunteer within their communities.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table.
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Our employees can become eligible to work in one of our offices across the world.
Professional Development Benefits
Job Training & Conferences
We allocate budget for each function to take advantage of this.
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
Promote from within
Continuing Education stipend

Additional Perks + Benefits

We are still in the process of evaluating other various benefits and programs to be added as part of our offering. This is important to us as we realize the constant change in the world, and it is crucial that we are committed to improving our benefits over time so our employees have what is needed to succeed.

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