Internal Operations and Communications Manager
The Internal Operations and Communications Manager will be responsible for developing and tactically implementing communications & information strategies for our organization. You will own the systems, processes and tools for communicating both new and evergreen information to employees. These include but are not limited to our announcements channel, bi-weekly company all-hands, and company intranet. By keeping our team informed and aligned around our mission, vision, strategy, and goals, you will empower our employees to take ownership in their roles and make stronger decisions.
Responsibilities
- Work cross-functionally to gather and curate content that promotes alignment and transparency.
- Optimize the slide deck for design and coach spotlit team members on presentation and storytelling.
- Oversee production, including AV, logistics, invitations, recurring communications, and support for both on-site and remote attendees.Measure all hands programming for effectiveness and engagement.
- Continuously iterate on programming format and content to accommodate feedback and our team growth.
- Manage our tool for storing and referencing evergreen information (currently Notion).
- Institute a reliable governance process with key intranet stakeholders across the entire organization.
- Work with IT to coordinate provisioning.
- Continuously improve structure, organization, and content to ensure this tool adequately supports employees throughout their time at Hinge.
- Identify opportunities for teams and functional leads to make better use of the intranet to solve problems around documentation, project management, onboarding, etc.
- CommunicationsServe as editor-in-chief for our internal announcements channel, exercising an editorial eye on the content we publish
- Work closely with HR to maintain a communications calendar and support sensitive communications.
- Identify areas of opportunity for teams to more consistently communicate about how they work.
- Ensure all communications live up to our values of authenticity, courage, and empathy.
What We're Looking For
- 5+ years of professional experience in internal (employee-facing) communications, or an operational / people role that involves company all-hands and information management systems.
- A track record of leading and developing successful internal communications programs for employees, finding ways to improve communications at every step.
- Experience making beautiful, professional slide decks that tell a compelling, tight story; high comfort-level with Google slides.
- Strong written and verbal communication skills; a knack for developing engaging content and simplifying complex concepts.
- Strong storytelling skills; an innate understanding of the audience’s perspective, and an ability to clearly represent that perspective to leaders and content owners.
- This person can craft empathetic communications that land with targeted audiences, and is an expert at energetic and engaging delivery.
- Experience working cross-functionally with technical and non-technical people, and skilled at bringing people from different functions together to do great work.
- Strong project management skills, including attention to detail, balancing multiple tasks, speed to completion, and overseeing timely and high-quality work under pressure.A solutions-oriented mindset, balanced with the ability to manage expectations and keep key stakeholders aligned and informed at every step.
- Bonus:Familiarity with NotionFamiliarity with LumAppsAdvanced presentation design skills (i.e. graphics, animation, etc.)
Our Company:
Hinge is the dating app for people who want to get off dating apps. In today’s digital world, singles are so busy matching that they’re not actually connecting, in person, where it counts. Hinge is on a mission to change that. So we built an app that’s designed to be deleted. On Hinge, there are no rules, timers, or games. Instead, you’ll meet your most compatible matches and you’ll have unique conversations over what you’ve shared on your detailed profile. It’s a natural way to find a great first date. Currently, 3 out of 4 first dates lead to second dates, we’re the #1 mobile-first dating app mentioned in the New York Times wedding section, and we’re the fastest growing dating app in the US, UK, Canada, and Australia.
Our Culture:
- Authenticity: Share your genuine thoughts and opinions directly.
- Courage: Invite and deeply consider challenges and criticism.
- Empathy: Be empathetic, communitarian and trustworthy.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.