Learning Experience Designer at Cityblock Health

| Greater NYC Area
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Who we are:

At Cityblock Health, our mission is to radically improve the health of urban communities, block by block. We integrate services to address physical, behavioral, and social needs together, delivered at community hubs and through field-based care teams to make healthcare more accessible, supportive and goal-driven for the people who need it most. 

Every aspect of the Cityblock care model is carefully designed to focus on our members, engaging and empowering them to own and improve their health through trusted relationships. Through mobile interdisciplinary care teams, we are flexible in how we deliver care, meeting members where they are, and together developing and working longitudinally through a personalized and integrated Member Action Plan (MAP). The care team collaborates to support each member’s whole health and social needs. Enabled by custom-built technology, we build capacity, deliver care and dramatically change members’ opportunities and outcomes.

Partnering with community-based organizations and a well-respected commercial partner in New York, and backed by the top healthcare investors in the country, we are reorganizing the health system to focus on what matters to our members—and leading the move from transactional, fee-for-service medicine towards high-value, relationship-based partnerships. 

At Cityblock Health, our mission is to radically improve the health of urban communities, block by block. We integrate services to address physical, behavioral, and social needs together, delivered at community hubs and through field-based care teams to make healthcare more accessible, supportive and goal-driven for the people who need it most. 

The role: 

As the Learning Experience Designer, you’ll spearhead content development and design across Cityblock’s training and development initiatives. You will be involved throughout the training and development process, from team onboarding and training to ongoing education for the team. You will lead curriculum build, working with key stakeholders to ensure alignment with Cityblock’s mission, goals and objectives. You will create tools to support all aspects of training, including assessments, reference materials, and content management. You will lean in to support the development of Cityblock’s Learning and Development strategy as we scale. You’ll work cross-functionally across our Clinical, Operations, and Innovation & Execution teams to optimize content development and delivery. Critical to all elements of this role is the incorporation of our core values to sustain a team standard of trust, innovation, celebration of successes, and support. These values - listening with humility and respect, acting against injustice, inclusivity and diversity, having fun, thinking big, being creative, being accountable, persevering, questioning the status quo, partnering, and learning - must be interwoven throughout the design of all content used to support the initial and ongoing learning needs of our team at headquarters and neighborhood hubs. 

You will:

  • Bring proven learning/instructional design and health care experience to lead our care team curriculum by identifying, designing, developing, delivering, monitoring/evaluating, and sustaining learning solutions
  • Serve as an internally recognized specialist in learning and development and use in-depth learning/instructional design experience, including identifying, qualifying, selecting, and monitoring L&D vendors 
  • Provide inputs to Cityblock’s training strategy and specific training development plans.
  • Use knowledge of various training methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, role-play, shadowing/mentorship, and workshops into instructional design
  • Manage multiple project schedules and stakeholders, applying expertise in eLearning authoring tools and coaching to implement adult learning theory for a variety of modalities, including online learning, mobile, videos, and microlearning
  • Develop and nurture relationships with internal stakeholders, subject matter experts and business unit leads 
  • Develop performance improvement initiatives based on skills building, outcomes, efficiencies, new care model development, new technology development, and learning needs
  • Prioritize projects based on need, resource availability, and impact 

You’d be a good fit if:

  • You have a BA/BS degree, Instructional Design Certification or Certified Professional in Learning and Performance (CPLP)
  • You bring a rigorous attention to detail 
  • You have experience with designing and implementing a variety of learning programs and creating supporting course documentation, including design documents, storyboards, art style guides, and learning objectives 
  • You have deep knowledge of learning technologies 
  • You have 3+ years’ experience with managing large-scale programs focused on learning and development and human capital or people programs
  • You have 3+ years experience with instructional design, including creating engaging and interactive learning curriculums by applying industry standard methodologies, such as ADDIE, SAM, and Agile to the full life cycle of course development. 
  • You have experience with analyzing information from a variety of sources to form instructionally sound course content
  • You have the ability to navigate in an ambiguous environment with multiple stakeholders 
  • You are charismatic, engaging, dynamic, creative, and accessible
  • You have experience presenting to and interacting with stakeholders in a consultative manner and as a leader in a collaborative environment 
  • You have the ability to translate complex information into graphically appealing and easy-to-understand presentations 
  • You have the ability to build consensus and effective cross-functional relationships 
  • You have strong strategic and critical thinking to identify interdependencies between issues, processes, data, and outcomes
  • You have the ability to work effectively in a fast-paced environment
  • You have the desire to contribute to a learning and evolving model of care, and a quickly growing staff
  • You are excited about how technology can support your work and help drive the ongoing evaluation toward new and better care

Nice to have:

  • Experience developing curriculum for community health workers or care coordination staff
  • Experience in a technology-enabled healthcare setting
  • Multi-lingual

You should include these in your application:

  • A resume and/or LinkedIn profile.
  • A 1-2 paragraph response indicating why this job is compelling to you.
  • A 1 paragraph summary of a time when you supported others in being successful in their roles.

Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • LookerAnalytics
    • ConfluenceManagement
    • JIRAManagement


We're in DUMBO, where toy elephants parachute from rooftops and Thursdays are for live music. Plus, Sweetgreen, Brooklyn Roasting Company, & Equinox!

An Insider's view of Cityblock Health

What's the biggest problem your team is solving?

The opportunity to collaborate directly with medical professionals, care providers, and engineers to build Commons is rare and huge. You're not just building features. You know the 'why' of what you're building and who it will help—and you can see the impact firsthand.


VP of Engineering

How does the company support your career growth?

This is my first role as a software engineer—my previous life was in fashion retail. Cityblock created a structure that enables me to master fundamental skills and empowers me to own projects that expose me gradually to more difficult concepts, like building our application’s notification center—with a supportive team backing me up.


Software Engineer

What is your vision for the company?

In my clinical work, I've seen our health system moving away from relationships and toward increasingly complex frameworks. I joined Cityblock to challenge that trend. To make healthcare trustworthy again and to truly meet individuals where they are.


Chief Health Officer

How do you collaborate with other teams in the company?

My goal is to work with tech & clinical teams to build something useful yet simple. Sitting side-by-side we try to understand what our care teams and members need from our technology. Together, we're creating a world in which the product and tools become invisible, to enable our care teams to spend as much time as possible with our members.


Product Design Lead

What are Cityblock Health Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Lunch and learns
Promote from within
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