Manager, Retail HR

| Greater NYC Area
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Looking for a job to get you out of bed?


Casper is looking for a HR Manager, Retail to join our People team.  You will manage a broad range of HR responsibilities including employee relations, performance management and career development for our Retail Fleet across North America.  You will also support strategic projects that enable best in class People initiatives and manage the day to day execution of our retail HR function.   You will closely partner with our store teams to ensure that our policies and practices scale and serve both People and business goals.  This position reports to the Senior Director, People. .

 

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally. 


When you’re not catching zzz’s, this is what you’ll do…


  • Provide HR partnership to our Retail stores and teams across North America, supporting a fleet of ~70 stores 
  • Serve as the main point of contact for HR and People inquiries including employee relations, performance management, and employee experience for Retail, all while serving as the HR Business Partner to Retail Leadership. 
  • Effectively manage HR compliance across North America and help inform, iterate and implement best in class HR policies and procedures 
  • Provide advisement to Area Managers and Store Managers on workplace issues and SOPs. Provide expertise and leadership on employee relations for the fleet, a population of 400+ employees. 
  • Proactively implement strategies that mitigate risk and ensure a healthy, happy work environment
  • Manage all employee relations issues including performance management, conflict resolution, and ad hoc investigations. 
  • Support People initiatives focused on associate experience, DEI, training needs, recognition programs and others that support our mission of being the world’s most loved sleep company
  • Work cross-functionally to ensure organizational needs are being met and that our People practices align with business goals
  • Partner with Legal, Communications, Retail Excellence and Learning & Development to execute a best in class employee lifecycle 
  • Help build community across stores and offices, driving employee engagement

Our dream candidate has…


  • 5-8 years experience as an HR Business Partner within the Retail, Fashion or Hospitality industries; experience supporting distributed teams across different geographies.
  • Must have experience working as an HR Generalist for a Fleet/Field team.  
  • Deep knowledge of employment law across various states, especially NY and CA.  Canada experience a plus.  
  • Demonstrated knowledge and experience working with all aspects of labor and employee relation's activities and dispute resolution.
  • Natural and expedient problem-solver; strong communication dexterity & business acumen; 
  • Comfortable working in high-growth environments and working through ambiguity; experience building solutions from the ground up (startup/ smaller team experience a plus)
  • Excellent coaching skills; takes an amenable, empathetic approach to HR and People

The syrup on your waffles
  • Salary to pay your bills, a potential bonus for some splurging, and equity so that you are part of the Casper family.
  • Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...).
  •  401K program so you have some savings for later in life.
  •  Extra cash incentives for being healthy and fit (we actually give you money to track you sleep!).
  •  Unlimited vacation policy.  If you need time off just take it; we trust you!
  •  Bi-weekly catered lunches to catch up with your teammates.
  •  Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
  •   Nap pods, for those days when you stayed out a little too late...
  •   A full gifted bed set when you join (mattress, sheets, pillows, the works)!

 If you dream about this stuff this job is probably right for you.  We look forward to learning more about you, but if you’re feeling sleepy, take a nap before applying!

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement

Location

3 World Trade, New York, NY 10007

An Insider's view of Casper

What's something quirky about your company?

Casper is a sleep company that aims to awaken the potential of a well-rested world —not just for our customers but our employees too! I was amazed that employees get to “sleep in” the Monday following daylight savings time, letting us catch up on the hour we lost!

Hannah

Engineering Manager

What's the biggest problem your team is solving?

Managing the supply chain network's efficiency as the company continues to grow. . With multiple variations of size, color, and packaging to meet all of our sales channel needs, we have to be diligent and proactive to ensure that our manufacturers have a plan on what our production requirements are 3-4 months in advance.

Aaron

Supply Planning Manager

What makes someone successful on your team?

Success on my team means someone who is not only a subject matter expert but possesses a true passion and curiosity to solve complex problems, mine for insights and think creatively. Success also means building strong relationships across the organization, being highly collaborative and serving as a ‘go-to’ resource across the enterprise.

Katie

VP, Performance Media

What is your vision for the company?

Our mission: awaken the potential of a well-rested world. If you're better rested, you're able to fulfill everything else you want to do in the world. Casper is leading a movement in the importance of sleep, inspiring people to invest in their rest and creating the best products and services for better sleep.

Neil

Chief Strategy Officer & Co-Founder

How do you collaborate with other teams in the company?

The Creative team at Casper collaborates with every team. Within our own organization, we have Product Design, Digital Design, Environmental Design & Brand Creative - so there is obvious cross-disciplinary collaboration. We also work with Marketing, Retail, Wholesale, Ops, and others to bring our brand and products to life across all channels

June

Senior Director, Marketing Operations

What are Casper Perks + Benefits

Casper Benefits Overview

The syrup on your waffles
1) Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
2) Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
3) Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
4) Unlimited vacation policy. If you need time off just take it; we trust you!
5) Catered lunches twice a week to give you time to catch up with your teammate
6) Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
7) A full gifted bed set when you join and product discounts for friends and family!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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