The Role:

Thirty Madison is building a best-in-class hybrid work environment and we are excited to bring on an Office and Employee Experience Manager to ensure our employees have a highly functional, vibrant, and inclusive workplace whether they work in-office or remotely.  In this role, you will manage the day-to-day operations of our NYC Headquarters and develop a robust employee experience program that builds culture and community and fosters meaningful connections across all team members, regardless of where they work.  This is a newly created and highly visible position, so you will play an important part in defining the role and establishing processes that enhance the Thirty Madison employee experience. 

The ideal candidate is extremely organized, proactive, and detail oriented, with a demonstrated track record of delivering top notch and innovative employee experience programs as it relates to the workplace. This person should be a strong communicator and possess an ability to build relationships with employees across all levels. The ideal candidate thrives in a fast-paced environment and knows how to operate in ambiguity. 

This role sits within our People Team and will report into our Head of People.

Some things you’ll work on: 

• Act as an ambassador of our culture and core values and serve as the face of our company at our NYC Headquarters 
• Manage day-to-day operations of our NYC Headquarters, ensuring the office is maintained to the highest quality standards  
• Lead the planning, design, administration, and budgeting for Thirty Madison’s employee experience program, including events, offsites, and office perks 

• Build relationships across the organization to understand the needs of our employees and provide recommendations on workplace and employee experience improvements 

• Leverage data to assess the effectiveness of our programs 
• Collaborate with our team leaders on planning and executing team building events
• Own the employee recognition program to publicly recognize and celebrate employees’ milestones
• Own our swag program from procurement to distribution
• Coordinate and execute corporate events including coordination, venue and vendor selection, staffing, and budgets
• Develop and maintain strong relationships with all vendors and facilities management teams to ensure prompt and high quality service 
• Craft communications to employees regarding any office-wide issues, changes, or announcements 
• Work with finance to arrange for the payment of all office services/facilities-related invoices on a timely basis
• Implement and enforce our COVID-19 policies and safety protocols 
• Handle the issuance of all security cards and keys as needed by the employees, as well as all day-to-day requests for any in office services, equipment, moves, etc.
• Design  experiences that cultivate a vibrant and inclusive work environment that attracts and retains top talent

You’re the right person for the role, if you have: 

• 3+ years in workplace/employee experience at a high-growth, fast-paced organization
• Ability to work from our NYC Headquarters 
• Commitment to continuous improvement with a high degree of initiative
• Proven track record of developing, driving and delivering innovative and inclusive employee experiences
• Ability to prioritize and work under pressure to meet deadlines
• Resilient and comfortable taking ownership
• Strong project management skills with a proven ability to execute impactful programs across a wide number of workstreams, teams, and offices
• Clear understanding of employee experience and how it drives culture, productivity, and retention
• Demonstrated ability to navigate ambiguity with a practical, problem-solving mindset
• Strong written and verbal communication skills 
• Authentic communication style and a talent for building trusting relationships
• Experience supporting a hybrid workforce is a plus 

How are we managing through the COVID pandemic and its impact on the team?

These are unprecedented times and we understand COVID-19 is impacting everyone differently. Our primary goal from the beginning of the pandemic has been to ensure employee safety. We went from optional to mandatory work-from-home very quickly in early March, and we are currently transitioning back into our office on a voluntary basis as we closely monitor the progress with COVID. 

We have also rolled out several initiatives to help our team successfully navigate the uncertainty associated with COVID-19. These initiatives have included providing funds for medical reimbursements, free meditation/mindfulness tools, “Wellness Days” away from a traditional work day, and fun opportunities to connect live with teammates (such as virtual escape rooms).  We continue to examine different benefits, tools, and processes that best support our employees as we slowly transition back to the office.