Onboarding Specialist at Teachable

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We believe shared knowledge has the power to create a better world. We’re on a mission to enable others to share what they know and monetize their knowledge. Through thoughtful tools and resources, we help transform expertise and know-how into thriving online businesses. 

Our Sales teams work to grow the number of successful creators on Teachable. We are looking for an Onboarding Specialist, reporting to our Manager of Customer Success, to join our team to help us onboard new customers to the Teachable platform, provide consulting and expert guidance, and see creators through their successful first product launch. The Onboarding Specialist will develop an understanding of the creator’s business model and goals, and recommend a launch strategy that leverages key platform features and tailored marketing strategies to ensure they achieve their desired success. This is a critical role at Teachable, as our customer acquisition strategy is changing and will require not only strong customer success acumen, but some operational aptitude as we continue to refine our best practices with our changing business.

Responsibilities

  • Manage the onboarding of new customers on Teachable by consulting on their business goals, training them on key features, and provide guidance in their launch strategies
  • Successfully and consistently meet targets measured by the number of creators launched, and their days to first student enrollment
  • Experiment with new tactics and strategies to improve the team’s process and outcomes, and iterate and adapt as we grow
  • Liaise with sales reps, customer care/tech support, and the rest of the customer success team to ensure that our customers needs are met seamlessly.
  • Act as a creator advocate and expert, offering deep and first hand understanding of their experience and product needs

Requirements

  • Excellent communication and organizational skills, a diligent and hard worker, and metrics driven
  • Exceptional customer focus
  • Has customer service experience with software products, or has a technical background, knowledge of available resources or is comfortable troubleshooting customer’s technology questions
  • Basic knowledge of SaaS and PaaS technologies and their concepts, strong product knowledge of Teachable, or similar platform, preferred
  • Basic knowledge of online courses/coaching, digital marketing and ecommerce strategies a plus
  • Collaborative, solutions oriented, and comfortable with operating in an ambiguous environment and high growth business

Teachable is an instructor-focused platform that empowers creators to build and sell online courses and coaching on any topic-from iOS development to watercolor painting to card tricks. Instructors using our platform have collectively earned more than a billion dollars to date.

Since our founding, we've raised more than $12.5 million from top venture investors and were acquired in March of 2020. Teachable is now part of Hotmart Company, a global tech group focused on the Creator Economy, with over 1,300 employees in 8 countries (Netherlands, USA, Brazil, Spain, Mexico, Colombia, France and UK). Hotmart´s mission is to help creators make a living from their passions, using digital products to entertain, help and instruct their audiences.

We're growing rapidly, with triple-digit year-over-year growth, and are continuing to build a diverse team of top-notch talent. We won't hold you back from reaching your full potential at Teachable; you'll have the freedom to be an integral member of our tight-knit team, with great benefits and perks. Your work here will directly impact hundreds of thousands of online educators, entrepreneurs, and creatives.

We plan to be optionally remote until at least September 2021

Benefits:
Comprehensive Health, Dental, & Vision benefits with options covering up to 100% of monthly premium
Generous Vacation, Personal, and Sick Time
Parental leave, 16 weeks fully paid after three months of service
4% 401(k) with match after three months of service
Supplemental student loan repayment assistance or a professional education stipend
Tax-free commuter benefit
Conference budget
50% gym & wellness match

Teachable encourages individuals from a broad diversity of backgrounds to apply for positions. We are an equal opportunity employer, meaning we're committed to a fair and consistent interview process. Please tell us in your application if you require an accommodation to apply for a job or to perform your job.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • IterableEmail

Location

470 Park Ave South, New York , NY 10016

An Insider's view of Teachable

What are some social events your company does?

At the end of every summer we host a company retreat in upstate New York. It's a multi-day event with color war style games and is a great way to build connections across the company and get to know people outside of the office.

Jess

Associate Recruiter

What are Teachable Perks + Benefits

Teachable Benefits Overview

Comprehensive health, dental, and vision coverage
Discretionary paid vacation
Paid sick leave
Tax-free commuter benefits
50% gym or wellness match
401(k) with match
Paid parental leave
Professional education credit OR supplemental student loan repayment

Workplace customizations (e.g. standing desks)
Flexibility to work from home
Weekly catered lunches
Conference and book budget
Company outings
Annual camping retreat
Awesome coworkers

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Team owned deliverables
Team based strategic planning
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Awesome Coworkers, Custom Desk Setup, Wellness Match, Teachable Course Stipend, Company Activities, Annual Company Retreat.

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