You’re a rising payroll expert with a passion for guiding others toward excellent payroll practice. You’re a natural problem solver and relationship builder. You enjoy partnering with other resident experts.

We’re looking for a Payroll Operations Specialist to assist the Payroll Operations team with daily ongoing support of our payroll clients. In this role, you'll be bringing your passion for payroll to craft, study, and troubleshoot our clients' payroll experience. The team will depend on you as a critical partner in the effort to support and elevate our clients through our products.

Responsibilities  

• Responsible for all aspects of quality client support, and ability to contribute to a high-level of client retention
• Work closely with the client services and tax teams to resolve client issues and ensure a positive client experience
• Triage, troubleshoot and resolve complex payroll issues quickly, with accuracy and without the ongoing aid of a lead and manager
• Direct client contact as needed to obtain payroll data, and to resolve and/or explain complex payroll concerns
• Acquire and maintain knowledge of the Namely payroll application, as well as provide day-to-day support to clients
• Monitor changes in wage and tax laws to ensure a trusted relationship with our clients, and compliance with best practices in payroll
• Research and resolve client and system problems to ensure accurate payroll reporting, amending and return filing
• Establish and maintain a professional and positive working relationship with external clients as well as coworkers to promote a cohesive working environment

Requirements  

• At least 4 years of payroll experience in a service, operational and/or processing capacity
• Fluency in Excel, including pivot tables and lookup functions
• Knowledge of Federal, State and Local tax deposit frequencies and tax returns
• Working knowledge of all payroll tax returns and due dates
• Ability to work individually as well as part of a team to complete tasks timely
• Agility to quickly learn new technology systems and leverage technology to perform more in less time
• Ability to communicate effectively and pleasantly at all levels of the organization to include clients and account managers to resolve payroll issues
• Proven ability to successfully manage workload in a fast pace work environment 

Nice to Have 

• Service Bureau experience
• FPC or CPP certification
• Experience in creating and using Excel macros

Namely Company Culture Highlights

• Winner of Comparably's Award for Best CEO 2020
• Winner of Comparably's Award for Best Company Culture 2020
• Winner of Comparably's Award for Best Places to Work in New York 2021
• Winner of Comparably's Award for Best Places to Work in Atlanta 2021

Check us out on Comparably: https://www.comparably.com/companies/namely

About Namely

Namely is the first HR, payroll, and benefits platform employees actually love to use. People are at the center of everything we do—from our platform to our staff. Why join us? We believe every company and every employee deserves a great workplace, supported by HR technology they use and love. Most importantly, we believe in giving you the tools you need to do the best work of your career.

We invite you to fill out the EEO survey below as part of our ongoing diversity initiatives at Namely.  Your participation in the survey is completely optional and voluntary, and none of the information you provide will be considered in the hiring process or with respect to any employment decision made by Namely.  Namely will have access only to anonymized data submitted through these surveys.