Policygenius
New York, NY

People Operations Coordinator at Policygenius

| Greater NYC Area
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About the role….

Are you a people person? Do you enjoy helping streamline processes and making others’ days better? Eager to be on your toes in a fast-paced, ever-changing environment? We’re looking for a thoughtful and enthusiastic People Operations Coordinator to join the People team at Policygenius! 

Reporting into the Senior Manager, People Operations, you will be responsible for many elements that keep the company humming: HR onboarding & offboarding, benefits & leave management, and providing support on a broad set of HR-related tasks. You will be an integral point of contact for our internal stakeholders on a variety of questions, and will be essential in helping to scale and support the day-to-day people operations of a growing team.

In this role, you will…

  • Field HR-related questions and matters that span a variety of areas (including benefits, immigration, onboarding/offboarding, and leaves of absence) while wearing your compliance goggles (i.e., maintaining documentation and staying current on employment law updates) where necessary.
  • Build and leverage trust-based relationships with internal stakeholders at all levels to support all employees and keep the pulse on what is and isn’t working within the People Ops realm.
  • Coordinate HR onboarding and offboarding for all Pg employees, including assessing and iterating on existing processes as we scale.
  • Become adept at and help manage multiple systems including Ultipro, Lattice and Culture Amp, maintaining accurate data and acting as a point person for system-related inquiries and any necessary troubleshooting.
  • Support the People Ops team and other relevant cross-functional stakeholders on various strategic People initiatives including learning & development, performance management, employee relations, internal communications, and other special projects as needed.

We’d love to hear from you if…

  • You have 1-2 years of professional experience as an HR Coordinator, Recruiting Coordinator, or other relevant experience and a Bachelor’s degree.
  • You are detail-oriented, process-driven and self-motivated, focused on how to create efficient processes and tweak existing ones to scale.
  • You love speaking to people - your written, verbal, and virtual communication skills are empathetic, welcoming, and adaptable.
  • You have sound judgement, displaying integrity and a clear understanding of confidentiality.
  • You’d love to learn more about HR programs including total rewards, coaching, performance management, and compliance/labor relations.
  • Context switching is second nature to you - you might not be able to literally juggle (bonus points if you can) but you can easily juggle multiple priorities, workstreams, and stakeholders.
  • Problem-solving is in your nature - you can identify and raise problems, and start working to solve them.
  • You’re cool as a cucumber under pressure - you have experience in fast-paced environments and you weather change with grace. 
  • You have experience learning and using a complex HRIS and/or performance management software. Knowledge of Ultipro, Lattice, and Culture Amp are all pluses!

You can expect...

  • Company-paid health, dental, vision, life & disability insurance
  • 401(k) plan, FSA & commuter benefits
  • Generous PTO 
  • Training, mentorship and coaching from leadership
  • The opportunity to grow alongside a company shaking up a big, old-fashioned industry
  • Fun, diverse, open-minded coworkers
  • Dog companionship!!!

About Policygenius

Policygenius is America’s leading online insurance marketplace. Since 2014, our mission has been to help people get the financial protection they need (and feel good about it). We make it easy for our customers to understand their options, compare quotes, and buy insurance, all in one place. To date, we’ve helped more than 30 million people shop for all types of insurance and placed over $45 billion in coverage.

At Policygenius, we’re proud of building an environment that encourages our teammates to bring their authentic selves to work. Despite rapid growth (we’ve doubled in size year over year!), we’ve continuously maintained our inclusive culture through humility, hard-work, and humor, and we’re looking for more people with grit, collaborative attitudes, and creative problem-solving skills to join our team. Come see why we’ve been voted one of Inc. Magazine’s “Best Workplaces” two years in a row!

Diversity at Policygenius

Policygenius believes differences should be celebrated and is committed to building a team as diverse as the customers we serve. We welcome different perspectives and opinions to foster innovation, authenticity, and excellence across all parts of our company, and are committed to providing employees with a work environment free of discrimination and harassment.

As an Equal Opportunity Employer, Policygenius highly encourages applicants from all walks of life. All employment decisions at Policygenius are based on business needs, job requirements and individual qualifications without regard to actual or perceived race, color, sex, pregnancy,  sexual orientation, gender identity or expression, age, national origin, political affiliation or belief, religion, disability, uniformed service, marital status or any other status protected by law. 

Come join the team!

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Where we are

In the heart of the Flatiron district! Conveniently located near several NYC subway stops, the NJ Path train, and a short walk to Penn Station.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • BigQueryDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • SketchDesign
    • UXPinDesign
    • TableauDesign
    • MouseflowDesign
    • Respondent.ioDesign
    • Usertesting.comDesign
    • ZeplinDesign
    • PrincipleDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClubhouseManagement
    • IterableEmail
    • LitmusEmail
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What are Policygenius Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Pet Friendly
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings weekly.
Cross functional training encouraged
Promote from within
Customized development tracks
Paid industry certifications

An Insider's view of Policygenius

What’s the vibe like in the office?

Think: startup meets productive adult office. The fridge is stocked with La Croix and there's usually a dog or two running around, but there's no ping pong. Everyone works hard and takes the job seriously. Strict "no chuckleheads allowed" policy. People are cool and from a really wide range of backgrounds.

Adam

Senior Product Manager

What kinds of technical challenges do you and your team face?

All of the normal challenges of building a modern (fairly cutting edge actually, if I do say so myself), scalable tech stack, just with the added twist of integrating with a bunch of fairly archaic APIs. The insurance industry historically isn't exactly a bastion of modern technology, but we're doing our darnedest to change that.

Trevor

Senior Software Engineer

What makes someone successful on your team?

Teamwork and problem-solving go a long way on my team and at Policygenius overall. I would say that individual ideas are not only supported but more importantly, encouraged. I'm consistently challenged, but always learning; our environment promotes both individual and professional growth. I'm looking forward to moving to the next level!

Masuda

Customer Success Team Lead

What is your vision for the company?

Our vision for Policygenius is to be the go-to consumer platform for insurance and financial protection. What Expedia did for travel, we're doing for financial protection. We're already the top platform for under-50 consumers for life insurance and disability insurance, and we're excited to expand that to new categories in 2019!

Jen

CEO

What's something quirky about your company?

So many team members have really interesting stories about their time before Pg. We’ve got trivia champions, ex-magicians, chicken bag experts, and even someone who used to be Madonna’s assistant. It’s all story-telling gold.

Justin

Chief Design Officer

Policygenius Careers In NYC
27

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Chief Financial Officer

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About the role… Reporting into the CEO, the CFO will be responsible for building and leading a world-class finance organization at a growth-stage leader in the insuretech/fintech space. The finance organization includes core finance functions, as well as critical drivers of company growth and performance (corporate & business development; talent acquisition & recruiting). This person will operate both tactically and strategically, partnering with

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We’re looking for an experienced Principal Product Manager to drive growth for one of our largest products, our Life Insurance marketplace, and help more people get the financial protection they need and feel good about it. Even though we’ve already helped over 30 million shoppers get coverage and placed over $60B in coverage, we’ve only scratched the surface of the opportunity. You’ll be responsible for getting us to the next level in terms of both user growth and monetization.

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As the Senior Security Engineer you’d join our growing InfoSec team helping to build a robust security culture. You’d work very closely with our Site Reliability Engineering, Application Engineering and Tech Ops teams to ensure Policygenius is doing all we can to protect the company’s and our customer’s data.   You will have the mindset of a technology partner and enabler who is seen as a trusted adviser. You will be able to educate, advise on system design, implement/configure/monitor security tools, and help drive an appreciation for security.  If you like to better secure, introduce automation and reduce risks then this role’s for you.

Senior Product Designer

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Our entire design team focuses on product thinking and empathy, but it’s the Growth team that’s responsible for customer success, engagement, and retention. Partnering with our award-winning content creators, Growth designers on our Content/SEO team ship lean, targeted tests to turn our readers into users. They’re metrics-minded, and understand which behaviors to look for to measure impact, while shaping a reading experience that emphasizes trust. The Growth teams help users experience that first “a-ha” moment, build trust in our experts and advice, and understand how the Policygenius platform can support their financial protection goals. 

Media Relations Associate

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The Media Relations Associate will play a key role in helping the media relations team drive press coverage for Policygenius. You’ll be putting together media collateral, pitching company news and expert interviews to reporters, helping come up with innovative ways to get our expertise in front of more eyes, and jumping in to help however you can. This role will report to the Associate Director of Media Relations.

Senior Manager, Data Engineering

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Lead our team of data engineers and develop the data engineering roadmap to help us evolve our data capability and effectiveness.  Own our next generation of architecture development to help us scale.  Serve as a senior member of the Data Engineering team and be proficient in assisting the business with understanding data attributes. Take complicated algorithms, code review, optimize for production and integrate into product features or process flows. 

Remote Sales Associate - Auto & Home

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Work collaboratively with your peers to continue to build out our rapidly expanding auto & home insurance team. Prepare consultative, value-based presentations for our clients based on our quoting team’s recommendations and provide a world-class customer experience. Coordinate with carriers to efficiently communicate our clients’ needs. Contribute toward team goals and frequently support onboarding of new teammates (we're growing!!). Master the workflows, team norms, policies, software, and tools necessary to meet quality standards and Key Performance Indicators (KPIs) day-to-day. Adapt and contribute to regularly evolving processes to improve individual/team efficiency.

Remote Sales Associate - Life Insurance

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Tired of cold calling and building a book of business before applying your insurance subject matter expertise? Our Remote Sales Associate - Life Insurance role is on the front lines of the Policygenius customer experience: managing all inbound leads for prospective life insurance customers, and ensuring they get the coverage they need (and feel good about the process) all while working remotely! Our sales team thrives on collaboration, creative competitions, and thoughtful communication with customers as we drive a positive, tech-enhanced experience in an industry typically known for being old-school and paper-based. 

Senior Site Reliability Engineer

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As a Senior Site Reliability Engineer, your mission will be to ensure the reliability and adaptability of Policygenius’ network of mission-critical systems. We’ll be depending on your insight and expertise to advise and evolve the design, architecture, and scaling of our infrastructure. You’ll play a critical role in empowering the engineering team to confidently ship software efficiently and reliably. At Policygenius, you will work alongside passionate engineers who continuously strive to improve our world, our teams and themselves.

Senior Data Engineer

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Take complicated algorithms, code review, optimize for production and integrate into product features or process flows.  Design data architecture that is simple, fault tolerant and requires little overhead.  Design data pipelines utilizing ETL tools, event driven software or cloud functions and other streaming software.  Partner with both data scientists and engineers to bring our amazing concepts to reality. This requires learning to speak the language of statisticians as well as software engineers.  Work directly with stakeholders to ingest new sources of data, but also work to manage our self service data model.  Develop internal data science specific tooling for solutions such as A/B testing, learning sharing and analysis repositories and machine learning components.  Ensure ultimate reliability in data pipelines and enforce data governance, security and protection of our customer’s information.  Mentor data engineering team members and even data scientists in architecture and coding techniques. 

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Junior Sales Operations Associate

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Hey job-seeker! Our Sales Operations Associate role provides support to the Life Sales team to create a smooth and cohesive Policygenius customer experience. This role includes managing all inbound overflow for prospective and current life insurance customers and overseeing shared queues to ensure our clients receive timely responses.  Our sales team thrives on collaboration and thoughtful communication with customers as we drive a positive, tech-enhanced experience in an industry typically known for being old-school and paper-based. 

Data Engineer

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Design data pipelines utilizing ETL tools, event driven software or cloud functions and other streaming software.  Work directly with stakeholders to ingest new sources of data. Continue to develop and build out our analytical data model for self service.  Partner with data scientists to bring our machine learning concepts to production. Develop internal data science specific tooling for solutions such as A/B testing, learning sharing and analysis repositories and machine learning components.  Ensure ultimate reliability in data pipelines and enforce data governance, security and protection of our customer’s information. 

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Policygenius is hiring a Senior Copywriter to help build the next great financial protection brand, by creating consistent, engaging product narratives. An excellent strategic and creative thinker, the Senior Copywriter will identify compelling ways to communicate our value to our customers from first touch to last. The Senior Copywriter will report to the Creative Director, and work on the Marketing team.

Director of Strategy & Growth

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About the role… As Director of Recruiting at Policygenius, you'll serve as a business partner in all things hiring, aligned to our rapidly expanding sales & operations teams, but with reach across the company. Reporting to the Senior Director of Recruiting, you’ll lead a team of high-performing recruiters to deliver on our aggressive growth targets and grow our customer-facing teams, all while building the recruiting “machine” to ensure quality,

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Policygenius is looking for an experienced SEO Strategist with a proven track record of growing organic traffic and improving keyword rankings to join the team. Reporting to the Head of SEO, this role will be responsible for driving our organic search traffic and revenue growth in insurance and personal finance product verticals through comprehensive SEO content planning and SEO campaign execution.

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Director of Technical Operations

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As a member of the overall Technology department at Policygenius, you’ll be responsible for defining the company’s IT strategic roadmap, scaling the Tech Ops team to support our company’s needs, serving as a strategic technical leader for our growing company and providing mentorship and coaching for Tech Ops team members.

Operations Analyst

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